Staff IT Product Manager, Service

Lucid’s mission is to inspire the adoption of sustainable energy by creating the most captivating luxury electric vehicles, centered around human experience.  We constantly seek talented, motivated individuals possessing a proven track record of excellence to join our team.  Become part of a once-in-a-lifetime opportunity to transform the automotive and mobility industry.

Job Summary:

• We are looking for a strategic, results-driven Staff Product Manager to lead the evolution of our after-sales service platform. As part of a dynamic electric mobility company, you’ll be at the forefront of transforming how our customers and service operations engage with digital tools across service, parts, and warranty. This is a unique opportunity to drive innovation in the service technology space, shaping a world-class experience and operational excellence globally.

You Will:

• Lead the product strategy for our after-sales service technology platform, aligning it with company objectives and the evolving business needs.
• Collaborate closely with cross-functional teams, including engineering, design, and operations, to develop and scale digital solutions for repair management, scheduling, parts, and warranty.
• Launch and enhance digital tools and workflows for service advisors, technicians, and end customers to streamline repair processes and boost customer satisfaction.
• Create and execute product roadmaps that drive improvements in the service journey, including key metrics like NPS, service throughput, and self-service adoption.
• Oversee integrations with CRM, SAP, and other platforms to ensure seamless, interconnected service experiences.
• Champion the voice of the customer by gathering feedback from technicians, service centers, and partners to continuously refine and improve the product.
• Conduct user research, usability studies, and market analysis to shape product direction and inform the development of innovative features that address customer needs and industry trends.
• Foster a culture of innovation, agile execution, and collaboration across teams.
• Ensure product development is scalable, secure, and compliant with regional standards.
• Monitor key product performance metrics and make data-driven decisions to continuously optimize the user experience and improve satisfaction.
• Travel to service centers and regional offices as needed.

You Bring:

• 10+ years of experience in product management, with a strong focus on after-sales service, automotive technology, or related fields.
• Proven expertise in building and scaling digital products, particularly in service platforms, repair management, or warranty systems.
• Proficiency in Dealer Management Systems (DMS), Salesforce CRM, field service, SAP, and warranty systems.
• Demonstrated ability to define and execute product strategy, from concept through to launch, delivering measurable business impact.
• Strong communication skills with experience presenting to executive stakeholders and collaborating across teams.
• Expertise in connected vehicle platforms, data analytics, cloud technologies, and digital service ecosystems.
• In-depth knowledge of modern automotive technologies, including IoT, AI, and cloud computing.
• Proven ability to integrate emerging technologies into products to enhance customer experiences and drive innovation.
• Experience in electric vehicle or connected vehicle service environments is a plus.
• Familiarity with AI-driven customer service tools, predictive diagnostics, or partner-focused platforms.
• Global product management experience with a focus on rapid iteration and innovation.
• Startup experience with the ability to innovate and rapidly iterate on digital products.
• Strong analytical, organizational, and communication skills.
• Bachelor's degree in a technical, business, or related field.
• Engineering background and experience in technical product management.

Be part of something amazing:

Come work alongside some of the best and most accomplished minds in the industry.  Based in the heart of Silicon Valley, California, Lucid Motors is making significant breakthroughs in clean technology.

Beyond providing competitive salaries, we’re providing a community for the brilliant minds who want to make an immediate and significant impact. If you want to actively work towards creating a better, sustainable future, we’d love to have you join our team!

Lucid Motors is proud to be an equal opportunity workplace and is an affirmative action employer.  We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.  At Lucid, we don’t just welcome diversity - we celebrate the differences that make up our team, our products, and our community.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.