Lead Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE:

The Elite/Lead Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role works with more advanced and multi/complex systems, proactively troubleshoots systems, works with mechanical, electrical, diesel equipment conditions, conducts preventative maintenance and parts inventory, and anticipates and corrects safety issues (both Company and Customer owned equipment). Has direct interfacing with customer and may be responsible for work in multiple systems/locations/customers. This role is responsible for the escalation and leveraging appropriate company resources to address issues, both with personnel and customers.

CORE RESPONSIBILITIES: 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Create and maintain a safe working environment and culture within the organization

• Take care of company property

• Demonstrates high- impact culture through innovation, accountability and empowerment

• Must be able to function in a team environment

• Usually works with minimal supervision

• Work independently and in a team environment

• Perform data collection and input for operational tracking

• Conduct light maintenance activities, including fixing small leaks and changing oil in pumps

• Collaborate with team members and other departments to ensure smooth operations

• Ensure continuous operation of the water treatment facility, maintaining both quality and quantity standards

• Manage email correspondence and perform general administrative duties

• Compile operational data into customer-facing reports

• Utilize digital data analysis programs to monitor and optimize performance

QUALIFICATIONS:

• High School Diploma or equivalent

• 5 to 7 years of technical work experience including Industrial or commercial process water experience

• Experience with Microsoft Office including smart devices

• Preferred: industry specific license such as Water Treatment license – A, B, C, or D

• Capable of obtaining a CDL, class A or B with applicable endorsements

• Ability to obtain all required customer clearances (TWIC, DISA, etc.)

• Ability to obtain DOT Medical card

• Must have customer service experience

• Electrical, mechanical, diesel, fusion experience depending on business unit

• Demonstrates critical thinking and troubleshooting ability

• Synthesizes technical information and communicates it clearly

• Derives insight from customer experience to produce outcomes and solve problems often in novel and unexpected ways

WHAT WE CAN OFFER YOU:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays

• Generous retirement savings plan

• Customizable health, dental and vision insurance (eligible on first date)

• Career progression plans

• Reward and recognition programs

• Paid parental leave

• Tuition Reimbursement

• Company Wellness Program

• Employee Discount Program

**Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions**

Salary range:

$66,400.00 - $106,200.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.