Service Engineer

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Perform service duties assigned including ad-hoc works.
 Hands-on duties involve testing and commissioning, service, repair and troubleshoot equipment/system at Xylem
Workshop or on sites, for pump systems (sump pump system, ejector pump system, stormwater tank, etc)
 Proficient on monitoring & control, technical skill, retrofitting, Testing & Commissioning for pumps
 Liaise with customers on service activities ensuring all works are carried out on time and to customers’ satisfaction.
 Prepare coherent service reports on condition of equipment, advising on recommendation and follow-up actions.
 Manage and maintain records of service activities.
 Lead and coordinate with service technicians on daily service activities and operation.
 Provide after sales technical support services to help customers to optimize their business with the right solutions.
 Manage and maintain a high-level long term business relationships with existing customer and develop new business
opportunities to expand the aftermarket sales & service in systems maintenance, retrofit, repair and spare parts
business.
 Work closely with Service manager to improve work flows/processes to increase productivity.
 Play a part in maintaining the workshop in an environmentally safe and organized manner & ensure equipment & tools
are well maintained.
 Actively participate in compliance with QA and ESH requirement to promote a safe working environment.
 May be requested to work overtime on weekdays, weekends and/or public holidays in order to achieve deliveries to
customers.
 Required to be on 24/7 standby on rotation basis based on customer’s urgent calls.
 Other duties as required/determined to assist the functionality of the department.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.