Communications & Engagement Advisor

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.
 

We have successfully delivered large infrastructure projects across Canada since 2001.  Our leadership and expertise span the entire value chain from research and development through construction, operation and maintenance of projects.  Currently involved in some of Canada’s largest infrastructure projects, ACCIONA delivers solutions that contribute to the economic and social progress of the communities in which it operates. www.acciona.ca 

The Communications & Engagement Co-Ordinator will report directly to the Director of Communications & Engagement and will help manage the implementation and maintenance of a comprehensive construction communications and engagement program for the stations contract for a large infrastructure project in Surrey.  The Communications & Engagement Co-Ordinator will be an integral part of the Communications and Engagement team in support of the Province’s overall communication and engagement objectives.

Responsibilities

• Work directly with the senior managers of the Project’s technical teams to understand upcoming construction activities and any associated impacts in order to develop and implement internal and external messaging related to construction of the SkyTrain stations Project.
• Draft public notifications for local communities, stakeholders, and the general public regarding construction, construction-related traffic impacts, and incidents.
• Manage and respond to all enquiries, suggestions, and complaints related to the Project that may result from construction such as timing, traffic impacts, noise, vibrations, hours of work, and construction updates.
• Proactively manage regular contact with local communities, stakeholders, and the general public regarding construction.
• Support the Director of Communications and Engagement and the Province with issues management as required.
• Support the Director of Communications and Engagement and the Province with media relations activities by providing accurate information about the Project as required.
• Support the coordinate all communications and engagement activities with the Province.
• Participate in a proactive community and stakeholder engagement program that will build relationships and that will provide local communities, stakeholders, and the general public with regular information about Project designs, plans, benefits, impacts, and construction.
• Identify emerging issues within communities, with local businesses, and/or members of the public and help develop and implement strategies to track, address, mitigate, and minimize any issues or potential issues in consultation with the Province.
• Assist with the development of meeting materials and participate in stakeholder meetings to provide Project updates and to seek input and/or inform on Project design, construction activities, and other matters of interest to local businesses and services, residents, stakeholders, and the general public when required.
• Participate in community relations programs or events as required.
• Develop social media content and assist with generating social media content for the Province.
• Willingness to be on call 24/7.
• Assist with the acquisition and submission of regular Project imagery and the development of video and other communications materials to capture and highlight monthly construction progress and key design and construction milestones.
• Assist with the management of an online electronic tracking database.
• Demonstrate success in understanding the needs and sensitivities of different audiences and adapting appropriate presentation style, writing style, and content.
• Demonstrate best practices in project communications approaches, strategies and tactics.
• Demonstrate best practices in project stakeholder engagement approaches, strategies and tactics.
• Ensuring adherence to Project brand identity in communications internally and externally.
• Support ongoing alignment and collaboration between other marketing and communications teams with joint venture partners.
   

• Minimum of 3-5 years direct experience in the communications and engagement space with the following:
  Bachelor’s degree or diploma in communications, marketing, public relations, or a related discipline plus a minimum of 5 years’ experience in a related field. An equivalent combination of training, education, and experience will also be considered.
• Thorough knowledge of leading principles, practices, and techniques relating to in-person and virtual public engagement. Certification in public engagement planning and design such as International Association for Public Participation (IAP2), with 4-5 years' experience as a certified practitioner.
• Excellent written and verbal communication and presentation skills.
• Strong interpersonal skills and the ability to pivot between situations efficiently and interact with all staff throughout the Project team and work as a team player. The candidate will be required to interact with members of the public, stakeholders and local businesses involving sensitive issues. The candidate will also be required to work within a large multi-disciplinary construction team.
• Create and maintain a strong network of support both internally and externally.
• Experience working on a large capital infrastructure project in construction is an asset.
• Experience working with online stakeholder database management systems.
• Be adaptable under pressure – demonstrated willingness to learn.
• Be sensitive and tactful in dealing with issues, concerns, complaints and comments from community members, local businesses, stakeholders, and members of the public.
• Demonstrated experience with issues management experience preferably on high profile public infrastructure construction projects in an urban environment.
• Graphic design skills required. Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.). Proficient in MS Office software (Excel, Word, PowerPoint, and Outlook, etc.).
• Positive, strong work ethic that always delivers on commitments.
• Valid Driver’s License is required.

Position is based out of Surrey, and the typical compensation for this type of role is between $75k and $90k depending on experience, education, also includes benefits, vacation time, and RSP matching.

ACCIONA has been given the Top Employer 2022, 2023, 2024 & 2025 certification in Canada, as well as the Top Employers North America 2022, 2023, 2024 & 2025 seal, which certifies the company's commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies. As a company that values diversity as a source of talent, we work to foster an inclusive environment that promotes respect, belonging and engagement so that all people can participate on an equal opportunity basis. We invite everyone to apply regardless of origin, circumstances, background or condition.