Field Operations Engineer

About Us

Synop, Inc. is accelerating the transition to commercial electrification by building the foundational infrastructure to manage electric vehicle fleets and distributed energy resources (DERs) at scale. Our platform connects electric fleets, chargers, batteries, generators, and grid signals into a unified interface that empowers operators to control energy intelligently, optimize cost, and support grid reliability.

We are a dynamic and rapidly growing company seeking a results-driven Field Operations Engineer to support our Synop Link. This role is ideal for an individual who is able to support pre-sales, implementation and ongoing performance of Synop Link’s site controller deployments. This is a great role to aid in cross-functional initiatives and be immersed in a fast-growth start-up in an exciting space! 

About You

• Must have prior experience in the EV/energy/commercial fleets sector

• Have the ability to learn quickly and are excited to take on challenging new projects

• You are sharp, self-motivated, organized, detail and process oriented

• As a colleague, you enjoy planning, executing, winning, and celebrating as part of a team

• You are a clear and direct communicator

• You exceed expectations and hold yourself accountable to a high standard of excellence

What You'll Be Doing

• Pre-sales support

  • Serve as the subject matter expert on the capabilities of the Synop Link site controller. Provide technical contributions to RFPs and grant proposals

  • Gather customer requirements and map to current and planned Synop functionality.

  • Support Go/No-go determinations, create deployment schedules, and

• Device Deployment

  • Coordinate with providers of other hardware/software that Synop Link is integrating with for monitoring or control, and contractors and other supporting vendors.

  • Manage shipment of devices and enablers (SIM cards, power supplies, site-specific housing and cabling) to sites. 

  • Install and configure Link devices. Implement and test integrations.

• Customer Support

  • Monitor system performance. 

  • Troubleshoot technical issues

  • Plan and schedule maintenance updates. 

  • Monitor customer feedback. 

  • Identify and prioritize feature enhancements.

What You'll Bring To This Role

• 4+ years of experience in a combination of solutions engineering, technical integrations, or onsite hardware support.

• Strong understanding of:

  • Unix commands & basic scripting

  • Calling APIs via cURL or other tools

  • IT, local networking, configuration of IPs and troubleshooting local network issues. 

  • Basic knowledge of electrical systems & low power systems.

  • Accessing devices via SSH, reading & exporting logs