TP ICAP operates at the heart of the world’s financial, energy and commodities markets.

We are professional intermediaries playing a pivotal role in the world’s financial markets, covering FX, Rates, Credit, Equities, Energy & Commodities.

Globally, we are a leading provider of market participants, with execution via a range of regulated venues, covering a full spectrum of over-the-counter (OTC) asset classes. Matching buyers and sellers, we facilitate the development of liquidity and price discovery in these markets and provide insight and context to our clients. We operate a hybrid model where brokers provide business-critical intelligence to clients. It’s supplemented by proprietary screens for historical data, analytics and execution functionality.

Our clients include banks, insurance companies, pension and hedge funds, asset managers, energy producers and refiners, as well as risk and compliance managers and charities.

We are known in the market for our Honesty, Integrity and Excellence in the provision of service to our clients. Above all else, we Respect our clients and each other, without bias. Employees are expected to uphold the values and principles of our cultural framework in performance of their job duties.

Job Summary:

We are seeking a multi-disciplined Operations Support Engineer to join our dynamic and fast-paced global support team. This role is critical to ensuring the reliability, availability, and performance of our infrastructure and application ecosystem. The ideal candidate will have a strong foundation in system administration (Linux/Windows), network protocols, and cloud platforms (AWS, Azure, GCP), coupled with a proactive attitude and excellent troubleshooting skills.

You’ll be part of a 24/7 global support operation, ensuring smooth continuity of services across regions in a follow-the-sun support model.

Exposure to enterprise applications such as ERP, CRM, and Real-Time Market Data services will be a significant advantage.

Key Responsibilities

• Monitor, troubleshoot, and resolve infrastructure and application issues across on-premise and cloud environments (AWS, Azure, GCP).

• Provide first and second-line operational support for Linux and Windows-based systems.
• Perform initial diagnosis and escalate issues appropriately to internal teams or third-party vendors.
• Collaborate with global teams to ensure consistent service delivery across all regions under the follow-the-sun model.
• Support key enterprise applications, including ERP, CRM, and Market Data services, ensuring high availability and performance.
• Conduct incident management, root cause analysis, and implement corrective actions to prevent recurrence.
• Maintain and update knowledge base and technical documentation for internal use.
• Ensure compliance with internal security policies and industry best practices.
• Participate in shift rotation, including weekends and holidays, as part of the 24/7 support model.

Principal Responsibilities

• The candidate will be responsible for supporting and troubleshooting components that connect to electronic trading venues such as exchanges and client feeds. This includes related components such as integration with pre-trade risk checking systems.

Qualifications & Skills Required

• Proven experience in a technical support, systems administration, or operations role.

• Fundamental knowledge and troubleshooting skills in:
  • Operating Systems: Linux (Red Hat/CentOS/Ubuntu), Windows Server
  • Networking: DNS, TCP/IP, HTTP, VPN, firewalls
  • Cloud Platforms: AWS, Azure, GCP
• Familiarity with monitoring tools, ticketing systems, and incident response protocols.
• Experience or exposure in supporting ERP systems (e.g., SAP, Oracle), CRM platforms (e.g., Salesforce, MS Dynamics), and/or Real-Time Market Data services (e.g., Bloomberg, Refinitiv) is a strong advantage.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Ability to work independently and collaboratively in a fast-paced environment
• Scripting experience (Python, Perl, Linux bash or tcl).

Desirable Skills (not mandatory)

• AWS Certified Cloud Practitioner / Associate-level certifications

• Microsoft Azure Fundamentals / Associate
• CompTIA Network+ / Linux+
• ITIL Foundation

Shift Details

This role is part of a 24/7 follow-the-sun support model, requiring participants in a three-shift rotation that ensures global coverage. Flexibility to work night shifts, weekends, and public holidays is essential.

Client Focused

• Personable and engaging
• Communicates effectively and efficiently to internal and external stakeholders
• Build relationships and networks with both internally and externally wherever possible
• Demonstrates strong customer focus
• Demonstrates ability to work effectively with others
• Constructively handles disagreements to reach a resolution
• Ability to work with diverse groups/ personalities

Innovative

• Open to innovative ideas/ experiences and ability to create new ideas, approaches or insights

• Seeks opportunities for improvements
• Handles situations and problems with innovation and creativity

Dynamic & Competitive

• Demonstrates high levels of energy in seeking out and achieving new goals

• Goes that “extra mile”
• Is a self-starter
• Shows evidence of being comfortable working in fast paced or pressured environments
• Enjoys a challenge and is able to escalate
• Does not give up easily