Aftermarket Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem |ˈzīləm|

1) The tissue in plants that brings water upward from the roots;

2) a leading global water technology company

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com​.

We Offer You More than Just “A Job”   

• Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

• Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

• Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

• Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.

Your Role: Flygt A-C Pump, a Xylem Brand manufacturing some of the world’s largest pumps, seeks to hire Technical Services Engineer to work at the Pewaukee, WI location.  This position will be responsible for providing specific technical direction and advisory services to the onsite contractors, in house engineering, in house operations, and in house sales functions of the Flygt A-C Custom Pump Operations.  Activities include supervision of field installation, field testing, and field commissioning of Custom Pump products and systems.  This individual is also responsible for providing sales & technical support for all past, current, and future pump installations.  Finally, this position has responsibility to make verbal and written recommendations for repair sales opportunities, fully supporting company goals and objectives.

Your Essential Duties/Principal Responsibilities:

• On-time design of products, both new and aftermarket, to ensure customer requirements and specifications are met or exceeded.

• Manage projects for aftermarket (repairs) to ensure timely completion of design related tasks.  This includes proper coordination and interaction with operations and assisting operations in execution as required.

• Perform engineering calculations and analysis as needed.

• Prepare proposals for aftermarket projects and selling opportunities.

• Serve as technical consultant on design and manufacturing issues for both new and aftermarket products.

• Coordinate in-house testing of pumps for aftermarket projects in cooperation with shop operations.

• Interface with agents/ customers on a variety of issues: sales, marketing, service, etc.

• Produce Pro E and Auto CAD drawings, layouts, and 3-dimensional drawings as required to meet shop production required dates to ensure customer on-time delivery for projects and repairs.

• Perform field service on pumps for customers (i.e. repairs, start up, warranty, testing, installation, etc.).  This includes pump and system vibration data collection, analysis, and review.

• Complete field service assignments as needed.

• Investigate field requirements in terms of design application, and failures for various conditions and determine solutions for customers.

• Provide Technical support to Customer Service and customers

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• High school diploma or equivalent.

• Minimum of 3 years of experience providing field service in a manufacturing / heavy machinery environment.

• Possess a working knowledge of pump or rotating equipment mechanical design.

• Microsoft Word, Excel, PowerPoint, and Outlook skills.

• Excellent communication (written and oral) and personal interaction skills required.

• The ability to conduct training to both technical and operations personnel.

• Effectively analyze and report data in a logical and systematic way so that it can be used to manage resources.

• Develop and write comprehensive technical reports on the assessment of pump repairs and field service calls.

• Valid driver’s license.

• Ability to obtain valid passport.

Preferred Qualifications:

• Vibration analysis experience and/or vibration analyst certification is a plus

Additional Information:

Physical Demands:

• The ability to physically maneuver around and spend significant durations in facilities where pumps are installed or manufactured.

• The ability to lift and carry fifty pounds weight.

• The ability to work from ladders and heights.

Work Environment:

• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

• Shop:  Manufacturing facility that requires working while standing and from ladders and heights.  Working with overhead loads, large components, and large tools.

• Standard weekly job hours: 40 – 45 hours a week while in the office/shop.  Weekly hours as required by the project when in the field on a jobsite.

• Travel requirement: Significant domestic and international travel via airplane, car, or other transportation vehicles, up to 50% of the year.  Flexibility in scheduling is needed.

• Job Site: New and rehabilitated facilities utilizing pumps and pumping equipment including construction site environments.

WHAT WE CAN OFFER YOU:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays

• Generous retirement savings plan

• Customizable health, dental and vision insurance (eligible on first date)

• Career progression plans

• Reward and recognition programs

• Paid parental leave

• Tuition Reimbursement

• Company Wellness Program

• Employee Discount Program

Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Salary range:

$46,200.00 - $73,900.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.