Technical Writer

How you'll make an impact:

• Develop clear, concise, and accurate user-centric documentation for our wide range of AiDASH products and features. 
• Collaborate with the cross-functional teams in an Agile environment to understand feature requirements and translate them into documentation. 
• Maintain and regularly update documentation to reflect product changes, customer feedback, and support insights. 
• Ensure consistency and alignment with AiDASH Writing Style Guide and content standards. 
• Contribute to content strategy for user onboarding and product adoption through online help, tooltips, walkthroughs, and in-app guidance. 
• Collaborate with Product and Design teams to provide microcopy for AiDASH products. 

What we're looking for:

• Bachelor's or Master's degree in English, mass communication, computer science, or a related field. 
• Excellent written and verbal communication skills. 
• Minimum 4 years of experience in technical writing for software or SaaS-based products. 
• Strong attention to detail and the ability to work independently. 
• Familiarity with authoring tools such as MadCap Flare (preferred), Adobe RoboHelp, or similar. 
• Basic experience with image editing tools (e.g., Snagit, Photoshop). 
• Ability to understand and translate technical concepts into simple, user-friendly documentation. 

Good to Have :

• Experience working with SaaS products or platforms involving AI/ML or Big Data. 
• Hands-on experience with creating tutorial videos or using video editing tools (e.g., Adobe Captivate, Camtasia). 
• Familiarity with digital adoption platforms (e.g., Pendo, WalkMe, Intercom) for creating interactive in-app guidance. 
• Experience with AI-powered tools for creating or managing content, and familiarity with dynamic documentation strategies. 
• Experience building/maintaining knowledge bases for internal audience (Confluence). 
• Exposure to Bitbucket, Git, HTML/CSS, etc..