Junior Customer Success Manager (m/f/d)

At Klim, we’re creating a joint movement with farmers and businesses to make regenerative agriculture scalable and impactful. As a Berlin-based AgriTech start-up, we’re empowering farmers to restore soil, boost biodiversity, and capture carbon—all while earning revenue through our platform.

Backed by $22 million in Series A funding, we’re expanding globally, partnering with major food industry leaders like Nestlé and Kaufland to help them reduce emissions along their supply chains, while making them more resilient and profitable at the same time. Since 2020, we’ve supported 4,000 farmers, covering 800,000 hectares (5% of Germany’s farmland!) and we are now the number 1 provider for Scope 3 solutions in Europe!

If you’re passionate about building a sustainable food system and driving real climate impact, join us and help create a healthier planet!

Your mission:

In this new role, you’ll play a key part in launching and managing regenerative agriculture projects with leading food and agribusiness companies. You’ll ensure a smooth, well-structured onboarding and delivery experience, while driving customer success through clear communication, strong project management and keen attention to detail.

As an essential link between our customers and internal teams, you’ll coordinate project & revenue delivery, align stakeholders, and keep projects on track. Over time, you’ll have the opportunity to grow into a trusted project owner, leading full implementations, building long-term customer relationships, and identifying opportunities to expand Klim’s impact through upsells and continuous improvement.

Your responsibilities:

• Own and manage the onboarding process for new customer projects.

• Lead the kickoff and structuring of customer projects with food and agricultural clients.

• Ensure proactive coordination across internal teams (Product, Data, Sales, Operations).

• Track timelines, deliverables, and milestones using tools like Asana and Notion.

• Prepare internal and external documentation, including project updates, slide decks plus onboarding materials.

• Coordinate customer support and reporting during early delivery stages.

• Help identify improvement areas and contribute to playbooks, processes, and tools.

• Proactively manage customer expectations, escalate issues when needed, and support renewals.

Your profile:

• 1–3 years of experience in implementation, project management, customer success, consulting, or similar roles.

• You’re customer-centric and thoughtful in how you communicate.

• Strong, proactive, organisational skills with the ability to juggle multiple priorities.

• Data-driven mindset with attention to detail.

• Collaborative approach and experience working across functions.

• Proactive, adaptable, and able to operate in fast-moving, ambiguous environments.

• Fluent in English (German or other languages are a plus).

• Based in Berlin or able to work remotely from within Germany.

Big bonus:

• Experience or background in sustainability, agriculture, or food systems.

• Familiarity with project management tools (Asana, Notion, Pipedrive, Slack).

Your benefits:

• Opportunity: Be part of our journey from the very beginning, working on an equal footing with the leadership team to build a new company.

• Impact: Make a daily and active contribution to combating climate change, promoting consumer education, and fostering fair conditions for our climate-conscious farmers.

• Autonomy: Take ownership of your projects and enjoy a high degree of creative freedom.

• Competitive package: Receive a competitive salary.

• Flexible work model: At Klim, we foster a flexible, hybrid work approach and facilitate remote work (within the EU). It is advantageous for this role if you live in Berlin or can be present in our office regularly.

• Additional benefits for full time, permanent employees: We offer membership in the Urban Sports Club or subsidisation of the Deutschlandticket, a company pension scheme, plus team lunches (if based in Berlin) and regular team events.

At Klim, we believe that a thriving workplace is built on the diverse backgrounds, talents, and perspectives of our team. We grow stronger together by embracing and building on each individual’s unique strengths.

We are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute their best. All hiring and personnel decisions are made solely based on qualifications, performance, and the needs of the company—ensuring fairness and equal opportunity for all.

If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit for our team in ways you don’t yet realise!