Customer Experience Agent

The Customer Experience Agent is responsible for:

• Learning our product line strengths, benefits, and be prepared to communicate them to our customers to aid in the pre- and post-sales processes as well as for some product support questions.
• Providing a delightful, exceptional customer experience while handling inquiries from our customers via email, aligned with our core value to be people centric in everything we do
• Evaluating, processing, and releasing orders related to customer inquiries
• Using knowledge of order workflows and products to assist customers accurately and timely
• Contributing to our content library by reporting questions and fixes not already documented
• Bringing feedback from our customers to our leadership team 

QUALIFICATIONS:

• Demonstrated experience in contact center or retail customer service environment
• Experience with bicycles, either through relevant career experience in the bicycle industry, or as an enthusiast participant in our sport, is highly preferred
• Excellent written communication skills with attention to detail (spelling, grammar) is required
• Internet-savvy and comfortable with office applications (Mac, word processor, spreadsheet, web browsers, mobile devices); prior experience with Zendesk is highly preferred
• Demonstrated follow-through, "can do" attitude, and problem-solving skills

KEYS TO SUCCESS:

• DATA DRIVEN – you thrive on data and use it to guide your decision making, recommendations, and priorities.
• NIMBLE – you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines.
• RESILIENT – you don’t shy away from a challenge and take every opportunity to learn and grow. You’re accountable, can admit when you’re wrong, and can come back to the table after a hard day to keep working toward our desired future.
• SOLUTIONS ORIENTED / SOLUTIONIZED – you can identify the problem and find a solution for it. You strive for continuous improvement and aren’t afraid to speak up about what is working, and what isn’t.
• ENGAGED – you love the work, love the product, and believe in the mission. If you don’t connect with something about Avant Sports, this probably isn’t the place for you.