Operations Manager, Inbound

RESPONSIBILITIES

• Lead and supervise inbound processes, including receiving, sorting, and storing products.
• Ensure timely and accurate processing of incoming shipments to maintain inventory accuracy.
• Collaborate with inventory management teams to reconcile discrepancies and maintain optimal stock levels.
• Have managerial oversight of a team responsible for achieving operational goals and fostering strong stakeholder relationships. Ensure the effective implementation of Fulfillment Center strategies and maintain the highest quality standards in team deliverables.
• Foster a positive and inclusive work environment aligned with Thrive Market's core values. Recognize and celebrate team achievements, promoting a culture of excellence and belonging.
• Prioritize operational excellence by optimizing team metrics, processes, and best practices. Ensure compliance with policies and allocate resources effectively to set up operational metrics. Identify and address root causes, automate where possible, and focus on projects that enhance deliverable quality and team environment.
• Coach and develop your team to encourage skill growth, independent decision-making, and active participation in discussions. Assign tasks strategically to stretch and develop team members, and review work to ensure consistency, accuracy, and alignment with goals.
• Proactively identify and mitigate risks, resolve blockers, and manage team commitments. Prevent over-commitment and effectively scope efforts to address challenges.
• Maintain open and transparent communication with partner teams, stakeholders, and management. Share priorities, status updates, and team challenges, ensuring everyone understands decision-making processes and changes.
• Audit performance to ensure effective results and make data-driven decisions. Document lessons learned to prevent recurring issues and contribute to continuous improvement in operational practices.
• Gain a deep understanding of the products your team works with and foster collaborative relationships with partner teams. Provide guidance on operational excellence and support your team in achieving high performance standards.

QUALIFICATIONS

• Bachelor’s Degree or 5+ years of leadership experience in Fulfillment, Distribution, or Warehouse operations.
• Advanced functional knowledge of supply chain management, including fulfillment, procurement, transportation, and warehousing.
• Proven experience in managing teams, influencing stakeholders, and driving strategic initiatives.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent verbal and written communication abilities.
• Ability to manage complex problems, mitigate risks, and make strategic trade-offs.
• Experience in coaching, developing team members, and fostering a culture of inclusion and collaboration.

BELONG TO A BETTER COMPANY

• Comprehensive health benefits (medical, dental, vision, life, and disability)
• Competitive pay + equity
• Opportunities for advancement. We have programs that will start you on a path and train you along the way
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
• Free Thrive Market membership and discount on private label products
• Casual atmosphere and great people to work with
• We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better
• products, support better brands, make better choices, and build a better world in the process.
• At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.


Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer


At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!


If you need assistance or accommodation due to a disability, please email us at eeo@thrivemarket.com and we’ll be happy to assist you.


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