Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience. Our team of over 2,400 experts, operating across 30 global locations, are enabling customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.

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Wood Mackenzie Brand Video

Wood Mackenzie Values

• Inclusive – we succeed together
• Trusting – we choose to trust each other
• Customer committed – we put customers at the heart of our decisions
• Future Focused – we accelerate change
• Curious – we turn knowledge into action

Role Purpose

As the Senior Integrations Analyst, you will be responsible for the day-to-day oversight and service delivery of integration services across Wood Mackenzie’s Business Solutions ecosystem.

Reporting to the Data Lead and working under the direction of the Enterprise Data Architect, you will coordinate support operations, manage integration-related requests and issues, and work closely with third-party service providers to ensure consistent, high-quality delivery across our integration landscape.

This is a complex business applications environment supported by a combination of brokered integrations (MuleSoft & IBM App Connect) and direct point-to-point (P2P) integrations across multiple cloud and on-premise systems. While this role is not hands-on technical, a strong understanding of integration principles, technologies, and service operations is important to provide effective oversight, prioritisation, and stakeholder engagement.

This position offers an exciting opportunity to influence the stability and evolution of critical data flows within a global business, supporting both business-as-usual (BAU) activities and strategic integration initiatives.

Integration Transformation

Wood Mackenzie is currently reviewing its integration technology stack as part of a wider transformation initiative. This role offers an excellent opportunity to contribute to the evaluation and rollout of new integration tooling, and to help shape the supporting service and operating models.

As a key stakeholder in this transition, you will work closely with the Enterprise Data Architect and integration partners to ensure that future-state solutions are aligned with business needs and service standards. While hands-on implementation is not expected, you will have the opportunity to be trained on the chosen platforms and to develop expertise in modern integration practices.

Main Responsibilities

Integration Support (Level 1)

• Monitor and manage the Integrations team mailbox, responding to incoming queries and requests
• Manage the integration incident queue in ServiceNow, ensuring timely triage and follow-up
• Review and respond to alerts generated by integration monitoring tools

Service Coordination

• Oversee daily interactions with third-party integration support partners to ensure effective service delivery
• Collaborate with Business Solutions teams and vendors to investigate incidents and identify root causes
• Coordinate regular patching and system updates with support partners

Integration Tooling Oversight (Level 1 Support)

• Perform basic, non-complex configuration tasks using integration management tools
• Manage integration schedules and ensure timely execution of jobs
• Track integration successes and failures, and where possible, correct and resubmit failed jobs
• Run reconciliation processes to verify data accuracy, and investigate any discrepancies

Change Management

• Create and maintain integration-related change records in ServiceNow
• Represent the Integrations team in Change Approval Board meetings and other governance forums

Credentials & Certificate Management

• Maintain service account credentials (usernames and passwords) used in integrations
• Coordinate the refresh and issuance of integration keys and security certificates

Backlog & Work Management

• Maintain the Jira-based integration backlog and manage the team’s Kanban board
• Run regular backlog review and prioritisation meetings with stakeholders

Stakeholder Engagement

• Act as the first point of contact for any integration-related questions or issues
• Provide subject matter input to support integration decisions across the business
• Prepare and deliver regular reports and updates to stakeholders on integration status and performance

Project Support

• Contribute SME-level input to integration-related projects and initiatives
• Support the ongoing Integration Transformation programme, helping shape future tooling and operating models

About You

Essential

• A background in data integrations, with a solid understanding of integration principles
• Enthusiasm for learning a new role and adopting new technologies
• Proven coordination skills, with experience managing tasks across multiple parties
• Excellent organisational, communication, and collaboration skills
• Strong leadership capabilities, with the ability to initiate, guide, and direct discussions
• A self-starter who takes initiative to prevent or resolve issues
• An analytical mindset, with a strong focus on data and trends
• Experience working in an operational support role
• Vendor management experience, including day-to-day collaboration with external delivery partners in a service-based environment

Desirable

• Experience in service delivery or service management
• Familiarity with integration management tools
• Experience working in agile or iterative development environments, including Scrum team participation
• Experience using Jira or similar collaboration platforms
• Exposure to MuleSoft or similar integration platforms
• Understanding of data encryption, transport security, and credentials/key management
• Experience with tools such as ServiceNow, Workday, Oracle Fusion, or similar cloud platforms
• ITIL-based qualifications (or equivalent)
• Skills in reporting and dashboard creation using tools such as Excel, PowerPoint, or Power BI

Note: Experience of our current technologies is not essential as training will be provided, however a willingness to learn and develop is key to this role.

Equal Opportunities

We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov 

If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.