Solar Field Service Technician

Essential Functions and Duties:

• Responds to service calls from dispatch on behalf of customers with solar system issues.
• Troubleshoots, diagnoses, and repairs Solar, Storage, and Off-Grid systems.
• May get on roofs to physically remove, replace, or repair solar panels.
• Provide exceptional customer service experience to homeowners.
• Communicates findings and follows procedures to the manager.
• Completes necessary paperwork, timekeeping, and inventory processing for all service calls.
• Collects payment for services rendered and potentially upsells customers in the field.
• Complete the jobs disposition form after every service call.
• Performing additional tasks as assigned

Qualifications:

• Prior solar installation experience.
• Valid Apprentice Electrician license Required.
• OSHA 10 Required.
• Valid Driver’s License required; willingness to travel regionally frequently. 
• Must be able to withstand heights, climb ladders, being outdoors for long periods in hot and cool climates. 

Knowledge, Skills, and Attributes:

• Knowledge of local electrical codes.
• Knowledge of residential PV design and components.
• Thorough understanding of residential AC (MicroInverters) and DC (String & Optimizer) PV systems.
• Must have a thorough understanding of residential electrical systems, and components, and how to work safely around residential electrical components.
• Ability to work alone and with teams in a safe manner.
• Ability to learn new technical skills and diagnostic/troubleshooting processes.
• Knowledge of basic trades: roofing, carpentry, plumbing, and metal framing.
• Ability to read and understand blueprints, wiring schematics, and electrical instructions.
• Ability to make field changes and communicate with the Project Manager.
• Ability to test voltages from 10V – 1000VDC / 120V – 480VAC.
• Ability to receive and distribute instructions.
• Ability to drive a branded company truck and trailer in a safe and professional manner.