About the Job
Employee Standards:
- Support department objectives and company goals
- Be a team player
- Sustain a positive, enthusiastic and professional attitude at all times
- Accommodate requests with a smile and “can do” attitude
- Adhere to manager directives
- Maintain a professional appearance and demeanor
- Arrive on time, properly dressed and prepared to work
- Perform all duties in a timely, accurate, honest and professional manner
- Communicate with customers professionally and in accordance with customer service standards
- Be respectful of others
Tasks/Responsibilities:
- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues and advise user on appropriate action
- Research questions using available information resources
- Log interactions and administer help desk software
- Redirect problems to correct resource
- Maintain and document spare part inventory
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Inform management of recurring problems
- Stay current with system information, changes and updates
- Other duties as deemed appropriate by management and for which management believes adequate experience exists, or for which knowledge can be easily obtained in order to perform such duties.
About the Company

Eurofins
<div class="org-about-module__description"> <div id="ember58" class="ember-view organization-about-module__content-consistant-cards-description"><span class="lt-line-clamp__raw-line">Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Since 1987, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a network of independent companies in 62 countries, operating over 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. Ever since its IPO on the French stock exchange in 1997, Eurofins has been one of the fastest growing listed European companies.</span></div> </div> <div class="org-about-module__content-improvement"> <div class="org-about-module__content-box"> </div> </div>
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