Project Administration Coordinator

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy. We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe. Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.  

Vinidex

For over six decades, Vinidex has been leading the way – setting the industry benchmark for pipeline systems and solutions. Our legacy spans across building, infrastructure, agriculture, and civil sectors. 

We make life flow with groundbreaking, high-quality products, connecting everything from water, gas, and energy throughout Australia. 

With the Aliaxis group as our parent company, we are part of one of the world's largest global networks to bring solutions to the world's water challenges.  

We are proud of our focus on operating on 100% renewable energy by 2025 and our recycling programs across our sites, and are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for: 
 

• We Dare to challenge the status quo, to innovate and to learn fast 

• We Care for the environment, our customers and each other 

• We Deliver by taking accountability for our decisions and actions 

The Opportunity
 

• Are you motivated to provide outstanding service and deliver results to customers? 

• Do you have a can-do attitude and an ability to communicate well at all levels?

• Can you work independently and as part of a team to think ahead to meet our customer's needs?

What will you do

We have an outstanding opportunity for a Project Administration Coordinator who is energetic, and customer focused to join our Projects Civil Distributor service Hub Team Hub in Coopers Plains. Reporting to the Civil Distributor Services Hub Team Leader, this role is responsible for providing specialised customer service and administrative support for specific projects, contracts and key customer transactions.
 

• Support a safety-first culture through visible and effective leadership and workforce engagement, to achieve the best possible standards of workplace safety.

• Responsible for end-to-end management of small to medium Projects and general Customer Service requirements both externally and internally.

• Manage selected key accounts including order entry, quotes, email queries, inbound phone queue, and specialized requests against a set range of KPIs.

• Enhance the overall customer experience for key accounts by comprehensively understanding expectations and requirements and present an ongoing continuous improvement mindset.

• Meet the agreed KPIs around project timelines, ensure site deliveries are well coordinated and meet the required customer expectations & KPIs.

• Support the service hub to provide input into the required product forecasting.

• Adherence to the agreed business processes & CRM reporting is captured consistently and accurately.
   

About you

• Ideally you will have 2-3 years internal or external customer service or project administration experience within a Manufacturing, Trade or FMCG industry (Plastics, Building Products, or FMCG – highly considered)

• Knowledge of one or more of our key market segments advantageous (Civil & Infrastructure, Mining, Plumbing or Irrigation)

• Able to problem solve and come up with solutions whilst navigating complex manufacturing process’

• Computer literate with solid Microsoft Office skills and proficient with Vonage phone system and ERP/CRM systems (SAP and Salesforce preferred).

• Exceptional communication skills both verbal and written, with the ability to build meaningful relationships with all stakeholders including customers, to influence and negotiate to get the best outcome.

• Demonstrated team player with a collaborative style who is positive, resilient and wants to work in a team that likes to have some fun.

• Excellent time management and coordination skills with a sense of urgency, results focused, with high attention to detail and analytical mindset

• You have a can-do attitude, are flexible and adaptable

Why join us? We care

• Hybrid working 2 days from home and 3 days in the office once training is completed, flexible start hours available.

• STI program and annual pay review are just some of the ways we reward our employees for their contribution

• You will enjoy working for a business that is conscious about what we do, how it operates and our impact on the environment

• Industry leading paid parental leave - 26 weeks paid parental leave for primary carer and 4 weeks paid secondary carer 

• Employee Assistance Program access for you & your immediate family  

• We take it further with our Employee Recognition Programs and Service Awards 

• Opportunity to join our mentoring programs 

• Diversity, equity, and inclusion is close to our heart as a global business, you will have the opportunity to join the DEI council 

• A tailored career development opportunities at home and abroad 

• A safe work environment with a strong focus on "Go for Zero" 
   

For more information this role, please contact Carla Treuer on 0497 323 252.