Service Manager

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

To plan, manage, and continually evaluate Service branch operations in a manner which ensures high customer, employee, and shareholder satisfaction. This role will lead operations functions for Service & Used Equipment at our Raleigh, NC site.

 

YOUR IMPACT

• Monitors operation/ production status, labor and expenses

• Ensures that key measurements such as safety, production schedules, gals and budgets are established and achieved.

• Operations activities are administered and monitored in compliance with key measurements

• Devises strategic plans in order to anticipate business opportunities and technological changes

• Capital budget is procured and justified so that sound investments and high return on investments are realized

• Continuous improvement is promoted and supported

• Hold accountable team members to develop and implement robust processes to improve quality and productivity within the area

• Facilitates employees by way of conflict resolution, reviewing individual performance, and representing/ participating at business meetings

• Employees' performance is appraised to ensure success and positive attitudes

• Conflict resolution is undertaken to resolve problems

• Employee involvement and safety is promoted and supported

• Oversee daily/ weekly production, staff, business unit, and CIP meetings.

• Relevant business topic and plans for execution are prepared ahead and discussed at meeting

• Manage shop and mobile technicians.

• Other duties as assigned

MINIMUM QUALIFICATIONS

• 3-5 years of related experience

STANDOUT QUALIFICATIONS

• Bachelor's degree in a related field or equivalent experience

• Excellent verbal and written communication skills

• Working knowledge of Microsoft Word and Excel

• Demonstrated ability to make decisions, problem-solve, and evaluate information

• Good organization and planning skills

• Experience with dispatching process, managing tech utilization, ensuring quality techs via VOC and KPI’s

WHY JLG, AN OSHKOSH COMPANY?

Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.

We put people first. We do the right thing. We persevere. We are better together.

Pay Range:

$82,000.00 - $132,800.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.