Service Center Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

THE ROLE:

Xylem is looking for a Service Center Specialist to report to our Garden City, Georgia location and preform various clerical and materials handling duties.

The Service Center Specialist will be responsible for the ordering, handling, and stocking of various parts. This person will also perform other duties related to the running and maintenance of the shop, sales and branch operations ensuring that customer contracts, billing, invoicing and issues of any administrative nature are resolved in a timely fashion. This role can support various business units and is critical to ensure proper documentation, payment and resolution of customer issues.

CORE RESPONSIBILITIES: 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Handle phone calls, online inquiries, and customer walk-ins.

• Perform routine tasks related to the support process.

• Collaborate effectively with customers and branch staff to resolve issues.

• Process customer requests, including generating rental quotes and placing orders via phone, in person, or email.

• Document tasks in process flows.

• Answer product questions and refer specific inquiries to the appropriate personnel.

• Enter orders and arrange deliveries according to agreements, including understanding freight terms.

• Manage contract renewals and simple changes to contracts or purchase orders.

• Review auto-renewals of contracts and support additions identified by branch staff.

• Complete equipment and rental processes, schedule pickups, and prepare paperwork for customer approval.

• Support Service Shop Technicians with work orders and pulling necessary parts for repairs.

• Assist branch staff in compiling metrics and ensure timely completion of customer requests.

• Maintain accurate time entries and billing for projects and services.

• Update payment information for customer service orders.

• Ensure all service operations and part numbers are included in service orders.

• Address internal and external customer needs and expectations.

• Foster a culture of innovation, accountability, and empowerment.

• Work effectively in a team environment, with some tasks completed independently.

QUALIFICATIONS:

Qualifications for Service Center Specialists:

• High school diploma or equivalent. Bachelor's Degree preferred

• Customer Service experience

• ERP system experience

• Invoicing or accounting experience is a plus

• Proficiency in computers, including Microsoft Suite, and basic math skills.

Skill Requirements for Service Center Specialists:

• Communicate effectively within the department to share information and align efforts.

• Execute tasks with moderate independence, requiring limited guidance for complex tasks.

• Collaborate with other disciplines as needed.

• Strong organizational skills and understanding of business concepts.

• Excellent communication skills.

• Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).

• Familiarity with relevant ERP systems.

WHAT WE CAN OFFER YOU:

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

• Generous PTO package and paid holidays

• Generous retirement savings plan

• Customizable health, dental and vision insurance (eligible on first date)

• Career progression plans

• Reward and recognition programs

• Paid parental leave

• Tuition Reimbursement

• Company Wellness Program

• Employee Discount Program

**Job postings will include a wide salary range, with each role's pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions**

Salary range:

$46,200.00 - $73,900.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.