Canadian Solar (Europe, Africa, Asia)

Helpdesk Analyst, Information Technology

Munich, BY, DE

In-personFull time roleMid Level

1 day ago

About the Job

MAIN RESPONSIBILITIES
The Helpdesk Analyst will be responsible for ensuring consistent and effective support of IT requests in a timely, courteous, and professional manner. This position will be visible throughout the company so the individual should have the ability and the desire to make a positive impact on the department and organization. The successful candidate will have IT support experience including the implementation of company networks, communications systems and related software. This position reports to the IT Manager.

Develop and maintain positive relationships while always striving to attain the highest level of customer service and satisfaction
Respond and follow up on all internal IT tickets submitted via phone, email, instant chat and walk-up requests
Provide support for Microsoft operating systems and applications, and other CSI standard software packages
Provide first-level IT support for Windows, Microsoft Office 365, and a variety of other applications
Administer and provide onsite and remote support including maintenance and upgrades to the file servers, workstations, wiring topology, switches, back-up system, printers and print servers
Administer and support the network communication systems used for customer support and software updates
Manage software installation, upgrades, patches and problem fixes
Manage system changes including testing, scheduling, and production implementation in compliance with the approved change control process
Ensure proper registration of license keys and licensing compliance, participate in auditing of client licensing
Ensure all requests are tracked and logged in accordance with incident and service request management procedures
Coordinate problem resolution with other IT support teams to ensure timeliness (e.g. Business Systems, Corporate infrastructure)
Ability to work independently and within a global support team that includes supporting local and remote users
Independently investigate and implement solutions to technical issues
Implement strategies and infrastructure enhancements that will improve the reliability, integrity, security, and performance of devices and services
Identify recurring technical issues and propose solutions to address the root of the problems
Communicate opportunities for improved leveraging of hardware, software, and support resources including standardization
Other projects, office and administrative duties as assigned

COMPETENCIES

Analytical and problem-solving skills
Excellent verbal and written communication skills
Proactive, results-driven with a pragmatic mindset and strong sense of urgency.
Hands-on approach, down-to-earth mentality, and ability to work autonomously under pressure.

LANGUAGES

English & German
Please submit your CV in English

LOCATION

Munich

Your backpack is filled with

Bachelor’s degree or equivalent work experience specializing in computers, networking, and information systems
3-5 years’ experience in an IT Support role
Knowledge of troubleshooting Microsoft Enterprise level server software, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Copilot), Intune Autopilot and MDM, Windows Active Directory, AD Azure (Entra ID), Windows Server and Exchange, and other cloud related desktop infrastructure (VOIP communications, Virtual desktops)
Hands-on experience in troubleshooting current hardware, such as PCs (Dell, etc.), network printers, iPhones, and basic familiarity with Android
Experience installing and configuring Windows OS, networked and local printers, and business applications
Relevant work experience in the systems administration and operations field, preferred
Industry Standard certifications such as CompTIA A+, ITIL, Server+, Microsoft Azure Foundation Certification preferred
Basic knowledge of VMWare, Hyper-V and Data Storage systems
Audio/Visual/Videoconferencing setup and troubleshooting
Experience with IT support ticketing systems (Managed Engine, Freshservice, Service Now, etc.)
Analytical and problem-solving skills
Excellent verbal and written communication skills

CONTACT
Let’s make a difference together - Apply now!

Questions? Our HR team is here for you:
careers-europe@csisolar.com.
Canadian Solar EMEA GmbH | Human Resources | Radlkoferstr. 2 | 81373 München | www.csisolar.com/emea/

About the Company

Canadian Solar (Europe, Africa, Asia)

Ontario, Canada

5000 +

<p>Founded in 2001 in Ontario Canada, Canadian Solar (NASDAQ: CSIQ) is as a global energy provider with successful business subsidiaries in 20 countries & regions on 6 continents. Canadian Solar is both a leading manufacturer of solar PV modules and a provider of solar energy solutions, with over 14,000 employees globally. With state-of-the-art manufacturing facilities in Canada, China, Brazil and South East Asian countries, Canadian Solar now has module manufacturing capacity and has delivered more than 55 GW of premium quality solar modules to customers in over 150 countries in the past 20 years. Canadian Solar has solar power projects globally and solar power plants that are in commercial operation, with a resale value of US$1.2 billion. In addition, Canadian Solar has a geographically diversified utility-scale solar power project pipeline around 10 GWp, with projects being developed in the U.S., Japan, Latin America,Australia, EMEA, South East Asia, India and China. Of the total project pipeline, 2.9 GWp of projects are at late-stage development and have secured energy offtake agreements. In 2018, Canadian Solar achieved a revenue of US$3.74 billion, Meanwhile, Canadian Solar was listed as the Bloomberg New Energy Finance’s Tier 1 Module Manufacturer in terms of bankability for Q4 2018, and was named as Top 3 Global Utility-scale Solar PV Project Developer for 2017 by GTM Research. Canadian Solar Founder and CEO Dr. Shawn Qu blogs as a LinkedIn Influencer at <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.linkedin.com/in/shawnqu/">https://www.linkedin.com/in/shawnqu/</a>. Canadian Solar is making the difference by delivering more clean, safe and affordable solar energy to the world.</p>