Business Process Quality Specialist

The opportunity ​:

Our Indian Operations Centre (INOPC) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision, and commissioning. Over the last decade, INOPC has evolved to become the largest engineering hub serving more than 40 countries across different energy sectors. The team caters to the four business units—Transformers, Grid Integration, Grid Automation, High Voltage and has successfully executed engineering and commissioning for projects in more than 80 countries. Hitachi Energy HVDC: HVDC (High Voltage Direct Current) and HVDC Light® are highly efficient alternatives for transmitting bulk power and for special purpose applications. The classic HVDC technology is used to transmit electric power over long distances by overhead transmission lines or submarine cables. It is also used to interconnect separate power systems, where traditional alternating current (AC) connections cannot be used. HVDC Light® is an underground and submarine cable power transmission technology developed by Hitachi Energy that offers additional benefits compared to HVDC Classic.

Plan, organize, lead and monitor all Quality work related to the project. Analyze and consider the quality demands of the contract and align them to HVDC’s quality management system. Support and guide the project core team in all quality related issues in the project to support project objective achievement in terms of quality, supplier & subcontractor quality, and customer satisfaction. Coordinate all quality related discussion with the Customer. Flag for and stop execution of project if the quality risks are too high.

How you’ll make an impact :

•  Participate to Project kick off meeting to ensure that the Project Quality plan, Inspection &Test Program and all Quality requirements are communicated and implemented on the Project Main point of contact and Interface with the customer on test coordination & Project Quality issues.

• Develop, implement and follow up the quality management system (QMS) for the project in the form of the project quality plan (PQP). The PQP shall be based on HVDCs IMS in addition to specific project specific procedures. Deviations to IMS processes and documents are to be discussed and risks registered within the project deviation database.

• Drive Quality culture, Quality Assurance, Quality Control and compliance with local codes & standards, law & regulations on the Project.

• Develop and implement a Project Quality audit schedule as per customer requirements and the internal requirements of the Business and the Quality Management System.

• Communicate the inspection and test program (ITP) to the client in a timely manner, in line with project schedule deliverables.

• Responsibility for creating, communicating & following up the master ITP register based on input from various functions

• Following up on T-NPS scores, response rates, comments, and trends.

• Review Quality RS and ensure project specific customer requirements are implemented.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Technical / engineering / Quality management education – minimum bachelor’s degree.

• Candidate should have minimum 5+ years professional experience related to the function (ex. EPC Project based environment)

• Experience in process management ideally in project business, preferably in the energy or automation industry, or other quality and process-oriented industries

• Understanding of Salesforce and handling customer feedback.

• Computer skills including proficiency in Microsoft Office suite and PowerBI.

• Strong communication skills in written and verbal (English).

• Multi-culture experience, Proactive, Self-Motivated, Flexible.