Assistant Manager - Quality

1. Ensure Defect Free supplies to Customer

2. Ensure immediate response to Customer for any Quality Concern (0Km / Field Failure)

3. Visit Customer end to communicate and resolve any quality concern

4. Establish, Manage & Monitor Quality Resident Engineers at Customer end

5. Responsible for Customer

6. Audits Carry out the Containment Action within the supply chain to reduce the impact of the Quality Concerns (0 Km / Filed Failure)

7. Analyse the Quality concern raised along with Team and generate Corrective and Preventive Actions and submit to Customer

8. Monitor Customer Scorecards and update the actions for low scores and ensure Customer Satisfaction

9.Update Customer Specific Requirements along with Customer Quality Manuals 10. Collect Voice of Customer and share among key members at Organisation

11. Drive Team for closure of 8Ds (for any Quality Concerns) by correct analysis and CAPA.

12. Delivering PDI Reports to Customers as per Dispatch Plan.

13. Manage Quality Resident Engineers and generate MIS for concern and daily customer visits

14. Review Customer Portals and upload the Customer requirements on regular basis (4M Change, Inspection Reports, 8D & more)

15. Update Customer Concerns (0 Km / Field Failures) to Management on regular basis.

16. Participate in implementation of the Quality Improvement actions during production and development stage.

17. Manage quality documents as per IATF/ System requirements.

Internal Use Only: Salary

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