Sales Support Representative

Reporting to the Sales Manager, the Sales Representative is responsible for the following:

• Learn the Aventon brand product line and proactively reach out to partners to sell our products
• Establish new partnerships with onboarded shops; maintain assigned partner relationships
• Enter sales orders; track progress to ensure timely fulfillment and delivery
• Understand and anticipate the needs of our retail partners, proactively reach out to assigned shops in order to maximize their experience and our revenue
• Work closely with Field Sales Reps to delight partner
• Provide support for shipping and warranty inquiries
• Generate revenue to meet goals on a monthly, quarterly, and annual basis
• Bring feedback from our customers to our leadership team; assist in the continuous improvement process within the B2B Support and Sales departments.

QUALIFICATIONS:

• Experience in sales or retail customer service experience is highly preferred.
• Knowledge of e-bikes is highly preferred
• Internet-savvy and comfortable with office applications (PC/Mac, word processor, spreadsheet, web browsers, mobile devices)
• Motivated self-starter who will be pro-active in finding new partners, growing the team, and generating revenue for the company
• Excellent written communication skills with attention to detail (spelling, grammar) a must.
• Excellent verbal communication, ample time will be spent on the phone with customers
• Demonstrate follow-through and getting things done
• “Can do” attitude and problem-solving skills.

KEYS TO SUCCESS:

• DATA DRIVEN – you thrive on data and use it to guide your decision making, recommendations, and priorities.
• NIMBLE – you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines.
• RESILIENT – you don’t shy away from a challenge and take every opportunity to learn and grow. You’re accountable, can admit when you’re wrong, and can come back to the table after a hard day to keep working toward our desired future.
• SOLUTIONS ORIENTED / SOLUTIONIZED – you can identify the problem and find a solution for it. You strive for continuous improvement and aren’t afraid to speak up about what is working, and what isn’t.
• ENGAGED – you love the work, love the product, and believe in the mission. If you don’t connect with something about Avant Sports, this probably isn’t the place for you.