Customer Service Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are now looking for a 

Customer Service Coordinator

to join our team working for a better future. 

The preferred location for the position is in Havant, UK.

What you will be doing 

As Customer Service Coordinator, your work will focus on these responsibilities: 

• Review Customer Purchase orders and process order to match in company SAP system
• Develop and Build strong relationships with key stakeholders both internally and externally including but not limited to engineering, production, and sub-contractors.
• Handle any customer issues that arise through their order journey and find solutions to any problems that arise
• Regularly communicate with customers via phone, email, and face-to-face meetings to understand and address their needs
• Provide feedback to Customer Service Team Leader on issues that have arisen, potential impact to customer and business and ideas for solution to assist in Continuous Improvement
• Make use of relevant computer software such as Excel, Word and SAP.
• Proactively provide exceptional customer satisfaction.
• Proactive approach to achieving and exceeding relevant Customer Service KPIs.
• Ensure all procedures/work processes comply with all audit requirements.

To be successful in this role, we expect you to have: 

• Proven experience in a customer facing role is essential.
• Strong commercial acumen, including experience in negotiations and cost awareness, and an appreciation of key contractual liabilities.
• Excellent communicator with strong analytical problem-solving skillset.
• Confident in presenting and facilitating meetings.
• Advantageous to have experience in processing Letters of Credit.
• Innovative mindset.
• Strong team player with proven relationship building experience.
• Fluent in English, verbal and written.

In this role, some travel is required to meet with our customers. Thus, we hope you to be ready to travel approximately 20%, even though most of the meetings are held virtually. 

Why you and us? 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. 

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future. 

Contact & next steps 

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. 

For further questions please reach out to Jess Baxter, Talent Acquisition Partner, through email jess.baxter@wartsila.com with any questions related to this position (NO AGENCIES - Only for questions from direct job applicants, applications through email will not be recorded or responded to). 

Welcome to join us in shaping the decarbonisation of marine and energy!

Last application date: 12/06/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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