Business Process and Planning Manager

Key Responsibilities:

• Develop and implement business process management strategies to streamline and optimize workflows.
• Analyze current business processes and recommend improvements for ERP systems, specifically Salesforce and SAP.
• Manage order processing within Salesforce, ensuring all orders are efficiently tracked and processed.
• Plan and manage production orders in SAP, ensuring alignment with business needs and timelines.
• Create and maintain comprehensive process documentation for reference in Confluence to ensure clear and consistent operations.
• Collaborate with internal stakeholders to identify business requirements and provide recommendations for improving business processes.
• Design, execute, monitor, and continuously optimize business processes across multiple systems and teams.
• Identify and implement process improvements in Salesforce to enhance efficiency, productivity, and the customer experience.
• Oversee and manage change processes related to business operations in Salesforce and related systems, ensuring smooth transitions.
• Resolve department bottlenecks and inefficiencies through process redesign and system optimization.
• Provide content for training and guidance to teams on process improvements, ensuring adoption of new process standards and methodologies.
• Monitor the effect of process changes on business performance through metrics and KPIs, providing regular reports on outcomes and areas for further improvement.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Management, Finance, or a related field.
• MBA or relevant certification (e.g., PMP, APICS) preferred.
• Proven experience in business process management, project management, or a related field.
• Strong analytical and problem-solving skills, with the ability to identify and implement actionable improvements.
• Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally and manage stakeholder expectations.
• Ability to manage multiple projects and priorities simultaneously, ensuring timely delivery of business objectives.
• Proficiency in business process modeling and change management techniques.

Skills:

• Strong experience with ERP systems such as Salesforce and SAP, with an in-depth understanding of order processing and production order planning.
• Experience using Confluence for process documentation and collaboration.
• Proficiency in statistical analysis, financial modeling, and Excel for process optimization and forecasting.
• Familiarity with research methodology and applying insights to process improvements.
• Solid understanding of change management principles and methodologies to drive successful transformations.
• Expertise in planning theories and forecasting methods to ensure efficient resource allocation and meeting business.