Working at Freudenberg: We will wow your world!

Responsibilities:

• As Manager IT Service Management (f/m/d) at Klüber Lubrication, a part of Freudenberg Chemical Specialities, you take on a newly created key role in global IT service management. With sound knowledge of ITIL v4 (ideally certified to v3 or v4), you shape the central coordination of IT service management practices. You harmonize and monitor processes, promote a service-oriented mindset within the IT organization and contribute to strengthen our role as a reliable Business Enabler.

• Global coordination and continuous improvement of the 34 ITIL v4 practices to promote a uniform, service-oriented understanding of IT.

• Act as a bridge between the organizational level and operational implementation to establish a service-centric mindset within IT.

• Design, maintenance and strategic further development of the central IT service catalog in accordance with ITIL principles (Business & Technical View).

• Ensuring the synchronization of the service catalog with CMDB and relevant self-service portals to promote automation.

• Responsibility for interface management between service leads, technical teams and process owners.

• Development and maintenance of transparent and structured documentation of all relevant service processes.

• Definition, monitoring and evaluation of KPIs to control service performance using Matrix42 as a central management tool.

Qualifications:

• Several years of experience in IT service management and project work in an international context.

• In-depth understanding of ITIL v4 (34 Practices) - ideally you have completed certification in this area. Knowledge of other management frameworks such as ISO/IEC 20000 or COBIT is also desirable. 

• Knowledge of Matrix42 or comparable service management tools.

• Strong communication skills and a motivating, agile working style.

• High level of initiative, strategic thinking and an interest in global collaboration.

• Fluency in English (spoken and written); German skills are desirable.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Klüber Lubrication München GmbH & Co. KG