Solar Service Coordinator

Essential Functions and Duties:

• Monitoring customer solar systems and educating homeowners on system efficiency and productivity 
• Creating and tracking work orders and workflow maintenance requests in a timely manner. 
• Handling invoicing for all service tickets and coordinating payment with accounting 
• Ensuring customer satisfaction by providing excellent customer support
• Serving as a liaison between our customers and technicians
• Working with scheduling to confirm service visits 
• Answering customer concerns or service requests regarding their solar products 
• Understanding the freedom Solar Power products and the installation process to answer questions 
• Assist with other duties and tasks outside of our day-to-day duties
• Perform additional tasks as assigned

Qualifications:

• Solar experience 
• Escalation experience 
• At least 1 year of high-volume customer engagement experience.
• Must be able to multitask and handle working under pressure.
• Prior solar experience in monitoring, sales, or service capacity is a strong plus!  
• Strong computer skills.
• Must possess professionalism and a positive attitude. 
• Must have excellent verbal and written communication skills.

Knowledge, Skills and Abilities:

• Ability to work under pressure.
• Ability to handle high-stress calls and customer escalations.
• Working knowledge of the solar industry, installation processes, or electrical.
• Highly organized with the ability to self-manage.
• Ability to manage projects in pipelines.
• Team mentality.
• Flexible to change.