The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.General Responsibilities • Serves as customers main point of contact related to delivery and order status for assigned customer portfolio • Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage • Reviews daily customer demand and validates deviations, also subject to specific customer needs • Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date • Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process • Executes manual order entry process withing required timeline and accuracy • Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time • Participates in timely reviews and investigations of root cause for customer short-payments • Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information • Coordinate with customers to determine shipping method Experience / Qualifications • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience. • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Holds self-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal &amp; collaboration skills to work effectively with all levels of the organization including suppliers and/or external customersSie sind der erste Kontakt und kommunizieren aktiv zwischen unseren Customer-Service-Team („CS“) in unserem europäischen Zentrallager in Bergkirchen sowie unseren Logistik- und Lieferpartnern.In dieser Rolle koordinieren Sie gemeinsam mit den Führungskräften in unserem Warehouse die termingerechte Bereitstellung der auszuliefernden Ware und die Abholung durch die Spediteure.Ihre Aufgaben<ul><li>Avisierung der Transporte an Kunden/Kundenspediteure</li><li>Erstellen von kundenspezifischen Transportbegleitdokumenten (VDA) </li><li>Erstellung der Ausfuhrbegleitdokumente und weiteren Zolldokumenten (ATR)</li><li>Verantwortlich für die Bestellung von Euronormbehältern (KLTs) + Bestandspflege</li><li>Ansprechpartner für sämtliche Fragen bezüglich Transport &amp; Logistik für einen definierten Kundenkreis          </li><li>Analyse und Bewertung von Kundenreklamationen, sowie Kontrolle der Eingangsrechnungen von Spediteuren</li></ul>Das bringen Sie mit<ul><li>Abgeschlossene einschlägige Ausbildung, z. B. zum/zur Speditionskaufmann/-frau, Fachlageristen/Fachlageristin, Fachkraft (m/w) für Lagerlogistik, oder abgeschlossenes Bachelor-Studium in BWL, gerne auch Praktikum in einem Unternehmen aus dem Logistik- oder Automotive-Umfeld</li><li>Sicherer Umgang mit den gängigen MS-Office-Anwendungen, insbesondere Excel</li><li>Erfahrung mit ERP-Systemen (idealerweise Oracle)</li><li>Strukturierte und ergebnisorientierte Arbeitsweise, insbesondere hinsichtlich enger Terminvorgaben</li><li>Sie sind ein/-e Teamplayer/-in mit ausgeprägter Kommunikationsstärke und haben Spaß an der Arbeit in einem dynamischen, internationalen Multitasking-Umfeld</li><li>Sicheres und freundliches Auftreten</li><li>Gute Deutsch- sowie fundierte Englischkenntnisse in Wort und Schrift</li><li>Hohe Motivation und Leistungsbereitschaft sowie Offenheit für Veränderungen</li><li>Ein hoher Grad an Selbstständigkeit und Flexibilität</li></ul>Wir bieten Ihnen<ul><li>Eine abwechslungsreiche und verantwortungsvolle Tätigkeit</li><li>Einen unbefristeter Arbeitsvertrag mit 30 Tagen Urlaub</li><li>Eine attraktive, leistungsgerechte Vergütung</li><li>Sehr gute Entwicklungsmöglichkeiten in einem stark wachsenden, internationalen Unternehmen</li></ul>#LI-SG1<h1>SmarterTogether</h1><ul><li>Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing</li><li>Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication</li><li> As OneSensata, we are working together to make things work together </li></ul>Click here to view <a href="https://www.sensata.com/sensata-recruitment-privacy-policy">Sensata Recruitment Privacy Statement</a>Click here to view our <a href="https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf">Sensata Recruitment Privacy Statement for China</a>NOTE:  If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly.  Type "FIND JOBS" in the Workday search bar.

Since 1963, Dynapower has provided power electronics solutions, along with an array of aftermarket services focused on continuous reliability and efficiency to an ever-expanding global customer base. We are a trusted leader in all types of power conversion equipment including high power rectifiers, inverters, DC/DC converters, integrated battery energy storage systems and transformers for use in hydrogen, e-mobility, energy storage, industrial, mining, defense and research applications. With headquarters and a 150,000 square-foot vertically integrated manufacturing facility in South Burlington, VT, Dynapower is collaborating with our partners and clients to shift the way our world uses power and advance our resilient, clean energy future.

Logistics Specialist Customer Service (m/f/d)

The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.General Responsibilities • Serves as customers main point of contact related to delivery and order status for assigned customer portfolio • Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage • Reviews daily customer demand and validates deviations, also subject to specific customer needs • Ensures proactive internal notification of customer delivery risk following Customer Impact Alert processas well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date • Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process • Executes manual order entry process withing required timeline and accuracy • Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time • Participates in timely reviews and investigations of root cause for customer short-payments • Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information • Coordinate with customers to determine shipping method Experience / Qualifications • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience. • Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Holds self-accountable to achieving goals and standards • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal &amp; collaboration skills to work effectively with all levels of the organization including suppliers and/or external customersSie sind der erste Kontakt und kommunizieren aktiv zwischen unseren Customer-Service-Team („CS“) in unserem europäischen Zentrallager in Bergkirchen sowie unseren Logistik- und Lieferpartnern.In dieser Rolle koordinieren Sie gemeinsam mit den Führungskräften in unserem Warehouse die termingerechte Bereitstellung der auszuliefernden Ware und die Abholung durch die Spediteure.Ihre Aufgaben<ul><li>Avisierung der Transporte an Kunden/Kundenspediteure</li><li>Erstellen von kundenspezifischen Transportbegleitdokumenten (VDA)&nbsp;</li><li>Erstellung der Ausfuhrbegleitdokumente und weiteren Zolldokumenten (ATR)</li><li>Verantwortlich für die Bestellung von Euronormbehältern (KLTs) + Bestandspflege</li><li>Ansprechpartner für sämtliche Fragen bezüglich Transport &amp; Logistik für einen definierten Kundenkreis&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Analyse und Bewertung von Kundenreklamationen, sowie Kontrolle der Eingangsrechnungen von Spediteuren</li></ul>Das bringen Sie mit<ul><li>Abgeschlossene einschlägige Ausbildung, z. B. zum/zur Speditionskaufmann/-frau, Fachlageristen/Fachlageristin, Fachkraft (m/w) für Lagerlogistik, oder abgeschlossenes Bachelor-Studium in BWL, gerne auch Praktikum in einem Unternehmen aus dem Logistik- oder Automotive-Umfeld</li><li>Sicherer Umgang mit den gängigen MS-Office-Anwendungen, insbesondere Excel</li><li>Erfahrung mit ERP-Systemen (idealerweise Oracle)</li><li>Strukturierte und ergebnisorientierte Arbeitsweise, insbesondere hinsichtlich enger Terminvorgaben</li><li>Sie sind ein/-e Teamplayer/-in mit ausgeprägter Kommunikationsstärke und haben Spaß an der Arbeit in einem dynamischen, internationalen Multitasking-Umfeld</li><li>Sicheres und freundliches Auftreten</li><li>Gute Deutsch- sowie fundierte Englischkenntnisse in Wort und Schrift</li><li>Hohe Motivation und Leistungsbereitschaft sowie Offenheit für Veränderungen</li><li>Ein hoher Grad an Selbstständigkeit und Flexibilität</li></ul>Wir bieten Ihnen<ul><li>Eine abwechslungsreiche und verantwortungsvolle Tätigkeit</li><li>Einen unbefristeter Arbeitsvertrag mit 30 Tagen Urlaub</li><li>Eine attraktive, leistungsgerechte Vergütung</li><li>Sehr gute Entwicklungsmöglichkeiten in einem stark wachsenden, internationalen Unternehmen</li></ul>#LI-SG1<h1>SmarterTogether</h1><ul><li>Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing</li><li>Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication</li><li>&nbsp;As OneSensata, we are working together to make things work together&nbsp;</li></ul>Click here to view <a href="https://www.sensata.com/sensata-recruitment-privacy-policy">Sensata Recruitment Privacy Statement</a>Click here to view our <a href="https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf">Sensata Recruitment Privacy Statement for China</a>NOTE:&nbsp; If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet&nbsp;to apply directly.&nbsp; Type "FIND JOBS" in the Workday search bar.

Logistics Specialist Customer Service (m/f/d)

About the Job

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Dynapower

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