Location:Brno, Jihomoravský kraj, CzechiaJob ID: R0094889Date Posted:2025-06-03Company Name:HITACHI ENERGY CZECH REPUBLIC S.R.O.Profession (Job Category):IT, Telecom &amp; InternetJob Schedule: Full timeRemote:NoJob Description:The Onsite-Support Specialist will be responsible for providing technical support to end-users. The ideal candidate will have excellent communication skills and be able to troubleshoot and resolve technical issues in a timely manner.Responsibilities:<ul><li>Provide technical support to end-users.</li><li>Cooperating with L2/L3 support to help with incident troubleshooting and change implementation.</li><li>Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.</li><li>Troubleshoot and resolve technical issues in a timely manner.</li><li>Maintain and update hardware and software systems.</li><li>Install and configure hardware and software components.</li><li>Monitor hardware, software, and system performance metrics.</li><li>Train end-users on hardware functionality and software programs.</li><li>Document technical issues and resolutions.</li></ul>Your background:<ul><li>Excellent problem-solving and troubleshooting skills.</li><li>Communicative knowledge of English, for daily communications.</li><li>The ability to communicate technical information in an accessible manner to non-technical employees.</li><li>A process improvement mindset.</li><li>Software maintenance and testing capability.</li><li>Basic knowledge of networking principles and operating systems.</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>Customer-service focus.</li><li>Collaborative mindset.</li><li>Hands-on problem-solving ability.</li></ul>What we can offer:<ul><li>7,5 hours working day.</li><li>5 weeks of vacation.</li><li>Meal vouchers in amount of 100 CZK per a day.</li><li>Pension insurance contribution.</li><li>Cafeteria bonus scheme in amount of 6.000 CZK per year.</li><li>Loyalty award.</li><li>More paid days for a private occasion.</li><li>Flexible working hours.</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

On-Site Service Specialist

Location:Brno, Jihomoravský kraj, CzechiaJob ID: R0094889Date Posted:2025-06-03Company Name:HITACHI ENERGY CZECH REPUBLIC S.R.O.Profession (Job Category):IT, Telecom &amp; InternetJob Schedule:&nbsp;Full timeRemote:NoJob Description:The Onsite-Support Specialist will be responsible for providing technical support to end-users. The ideal candidate will have excellent communication skills and be able to troubleshoot and resolve technical issues in a timely manner.Responsibilities:<ul><li>Provide technical support to end-users.</li><li>Cooperating with L2/L3 support to help with incident troubleshooting and change implementation.</li><li>Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.</li><li>Troubleshoot and resolve technical issues in a timely manner.</li><li>Maintain and update hardware and software systems.</li><li>Install and configure hardware and software components.</li><li>Monitor hardware, software, and system performance metrics.</li><li>Train end-users on hardware functionality and software programs.</li><li>Document technical issues and resolutions.</li></ul>Your background:<ul><li>Excellent problem-solving and troubleshooting skills.</li><li>Communicative knowledge of English, for daily communications.</li><li>The ability to communicate technical information in an accessible manner to non-technical employees.</li><li>A process improvement mindset.</li><li>Software maintenance and testing capability.</li><li>Basic knowledge of networking principles and operating systems.</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>Customer-service focus.</li><li>Collaborative mindset.</li><li>Hands-on problem-solving ability.</li></ul>What we can offer:<ul><li>7,5 hours working day.</li><li>5 weeks of vacation.</li><li>Meal vouchers in amount of 100 CZK per a day.</li><li>Pension insurance contribution.</li><li>Cafeteria bonus scheme in amount of 6.000 CZK per year.</li><li>Loyalty award.</li><li>More paid days for a private occasion.</li><li>Flexible working hours.</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2>

On-Site Service Specialist

About the Job

About the Company

HITACHI ENERGY

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