<ul><li>Helpdesk Ticket Triage, Queue Management, Incident Resolution, Project tasks closure within timelines</li><li>Provide Remote End-user technical support including installation for hardware / software &amp; peripherals</li><li>Provide support/guidance to end-users related to O365 applications</li><li>Ensure the required IT Security and patch levels are met and maintained pertaining to SCCM / anti-Virus &amp; Web Filtering on Servers &amp; PC’s.</li><li>Provide support for mobile devices including iOS and Android based phones and tablets</li><li>Triage and resolve MFA related issues, ensure users are enabled for MFA as appropriate</li><li>Troubleshoot &amp; resolve hardware issues relating to infrastructure and client equipment, wherever applicable</li><li>Use of monitoring tools to proactively identify and respond to issues with the infrastructure, including but not limited to a) Servers b) Backups c) Network devices d) Bandwidth utilization e) Network performance/availability</li></ul>

We believe in doing what is right - for our customers, our people, our communities and the environment. Our Clean Earth division provides essential processing, treatment, disposal and recycling solutions for a wide range of complex, highly recurring waste streams such as hazardous and non-hazardous waste, contaminated soil and dredged material. Our Harsco Environmental division is the premier provider of material processing and environmental services to the global steel and metals industries, pursuing a circular economy by giving byproducts a new purpose. We deliver solutions for a changing world, and our commitment to sustainability is rooted in our past and will define our future. Our vision is for Enviri Corporation is to be a global leader of environmental solutions in the markets and industries we serve.

Service Desk Analyst - II

&nbsp;<ul><li>Helpdesk Ticket Triage, Queue Management, Incident Resolution, Project tasks closure within timelines</li><li>Provide Remote End-user technical support including installation for hardware / software &amp; peripherals</li><li>Provide support/guidance to end-users related to O365 applications</li><li>Ensure the required IT Security and patch levels are met and maintained pertaining to SCCM / anti-Virus &amp; Web Filtering on Servers &amp; PC’s.</li><li>Provide support for mobile devices including iOS and Android based phones and tablets</li><li>Triage and resolve MFA related issues, ensure users are enabled for MFA as appropriate</li><li>Troubleshoot &amp; resolve hardware issues relating to infrastructure and client equipment, wherever applicable</li><li>Use of monitoring tools to proactively identify and respond to issues with the infrastructure, including but not limited to a) Servers b) Backups c) Network devices d) Bandwidth utilization e) Network performance/availability</li></ul>

Service Desk Analyst - II

About the Job

About the Company

Enviri

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