EcoVadis is seeking a Billing Support Associate L1 to join the Finance team in Mauritius. This position is responsible for managing billing and payment inquiries, reviewing and resolving billing discrepancies and processing payments.This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service and ethics.Core Responsibilities<ul><li>Assist customers with billing and payments inquiries  via phone, email or chat.</li><li>Resolve billing discrepancies for customers and ensure corrections are made promptly.</li><li>Support other team members on any billing and payment related queries as required.</li><li>Generate and send accurate invoices to customers, ensuring compliance with billing regulations and company policies.</li><li>Process payments received from customers, apply payments to customer accounts, and reconcile payment discrepancies as necessary.</li><li>Update and maintain customer account information, ensuring accuracy and completeness.</li><li>Collect and analyze data to prepare reports on billing and payment patterns, identify opportunities for process improvement and optimization.</li><li>Collaborate with cross-functional teams to resolve client escalations and maintain transparency through prompt and appropriate communications with the customers.</li><li>Assist with  internal projects based on the needs of the organization.</li></ul>

EcoVadis is the leading provider of business sustainability ratings.
Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Billing Support Associate

EcoVadis is seeking a&nbsp;Billing Support Associate L1&nbsp;to join the Finance team in Mauritius. This position is responsible for managing billing and payment inquiries, reviewing and resolving billing discrepancies and processing payments.This position interacts with internal and external customers on a daily basis and must provide a consistently high level of customer service and ethics.Core Responsibilities<ul><li>Assist customers with billing and payments inquiries&nbsp; via phone, email or chat.</li><li>Resolve billing discrepancies for customers and ensure corrections are made promptly.</li><li>Support other team members on any billing and payment related queries as required.</li><li>Generate and send accurate invoices to customers, ensuring compliance with billing regulations and company policies.</li><li>Process payments received from customers, apply payments to customer accounts, and reconcile payment discrepancies as necessary.</li><li>Update and maintain customer account information, ensuring accuracy and completeness.</li><li>Collect and analyze data to prepare reports on billing and payment patterns, identify opportunities for process improvement and optimization.</li><li>Collaborate with cross-functional teams to resolve client escalations and maintain transparency through prompt and appropriate communications with the customers.</li><li>Assist with&nbsp; internal projects based on the needs of the organization.</li></ul>

Billing Support Associate

About the Job

About the Company

EcoVadis

Similar Jobs

Customer Representative - Kirkwood

Customer Representative - Kirkwood

Customer Service Specialist

Customer Service Specialist

Customer Care Representative

Customer Care Representative

Customer Support Specialist

Customer Support Specialist

Billing Specialist

Billing Specialist

Assistant Manager Customer Service

Assistant Manager Customer Service

Invoicing & Collection Executive

Invoicing & Collection Executive

Account Executive (Sales)

Account Executive (Sales)

Billing Associate

Billing Associate

Accounts Payable Officer

Accounts Payable Officer