Location:Alamo, Tennessee, United States of AmericaJob ID: R0096966Date Posted:2025-06-19Company Name:HITACHI ENERGY USA INCProfession (Job Category):Communications &amp; Corporate AffairsJob Schedule: Full timeRemote:NoJob Description:Are you passionate about delivering exceptional customer experiences and leading high-performing teams? Join Hitachi Energy as our Customer Success Team Lead and be the driving force behind customer satisfaction and operational excellence. In this role, you’ll lead a dedicated team that supports post-order management for power and distribution components, serving key market segments including utilities, OEMs, and internal transformer factories.You’ll be the voice of the customer, championing their needs and ensuring seamless communication between departments. Your leadership will directly impact our Net Promoter Score (NPS), helping us build lasting relationships and a world-class customer experience.Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.<h3>How You’ll Make an Impact</h3><ul><li>Lead and coach the Customer Success team to deliver outstanding service and support.</li><li>Manage order entry processes and drive initiatives to improve throughput and accuracy.</li><li>Collaborate with engineering to enhance drawing management and meet customer expectations.</li><li>Champion change order management and foster strong internal partnerships.</li><li>Support manufacturing goals by reducing shipping holds and improving on-time delivery.</li><li>Drive continuous improvement through lean methodologies and problem-solving events.</li><li>Guide onboarding and capacity planning to maintain service levels and team well-being.</li><li>Reduce invoice disputes and manage returns and concessions effectively.</li></ul><h3>Your Background</h3><ul><li>Minimum 12 years in customer success, care, or relations.</li><li>Minimum 5 years of experience leading teams.</li><li>Bachelor’s degree in Business, Marketing, Communications, or related field.</li><li>Strong analytical skills and customer-centric mindset.</li><li>Experience working cross-functionally in dynamic environments.</li><li>Must be authorized to work in the U.S. without future sponsorship.</li></ul><h3>More About Us</h3><ul><li>At Hitachi Energy, we’re committed to powering a sustainable future through innovation and collaboration.</li><li>We offer opportunities for growth, development, and global impact in a supportive and inclusive environment.</li><li>Join a team that values continuous improvement, customer focus, and employee well-being.</li></ul>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website.  Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Customer Success Manager

Location:Alamo, Tennessee, United States of AmericaJob ID: R0096966Date Posted:2025-06-19Company Name:HITACHI ENERGY USA INCProfession (Job Category):Communications &amp; Corporate AffairsJob Schedule:&nbsp;Full timeRemote:NoJob Description:Are you passionate about delivering exceptional customer experiences and leading high-performing teams? Join Hitachi Energy as our&nbsp;Customer Success Team Lead&nbsp;and be the driving force behind customer satisfaction and operational excellence. In this role, you’ll lead a dedicated team that supports post-order management for power and distribution components, serving key market segments including utilities, OEMs, and internal transformer factories.You’ll be the voice of the customer, championing their needs and ensuring seamless communication between departments. Your leadership will directly impact our Net Promoter Score (NPS), helping us build lasting relationships and a world-class customer experience.Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.<h3>How You’ll Make an Impact</h3><ul><li>Lead and coach the Customer Success team to deliver outstanding service and support.</li><li>Manage order entry processes and drive initiatives to improve throughput and accuracy.</li><li>Collaborate with engineering to enhance drawing management and meet customer expectations.</li><li>Champion change order management and foster strong internal partnerships.</li><li>Support manufacturing goals by reducing shipping holds and improving on-time delivery.</li><li>Drive continuous improvement through lean methodologies and problem-solving events.</li><li>Guide onboarding and capacity planning to maintain service levels and team well-being.</li><li>Reduce invoice disputes and manage returns and concessions effectively.</li></ul><h3>Your Background</h3><ul><li>Minimum 12 years in customer success, care, or relations.</li><li>Minimum 5 years of experience leading teams.</li><li>Bachelor’s degree in Business, Marketing, Communications, or related field.</li><li>Strong analytical skills and customer-centric mindset.</li><li>Experience working cross-functionally in dynamic environments.</li><li>Must be authorized to work in the U.S. without future sponsorship.</li></ul><h3>More About Us</h3><ul><li>At Hitachi Energy, we’re committed to powering a sustainable future through innovation and collaboration.</li><li>We offer opportunities for growth, development, and global impact in a supportive and inclusive environment.</li><li>Join a team that values continuous improvement, customer focus, and employee well-being.</li></ul>Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities <h2>Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. &nbsp;Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2></h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2>

Customer Success Manager

About the Job

About the Company

HITACHI ENERGY

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