Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.    We are looking for an Expert Technical Support, 2-Stroke Operational to join our team in Gdansk, Poland.    Your role and responsibilities   As part of the 2-Stroke Operational Technical Support team in the 2-stroke Global Operations Expertise Center, you will be supporting our customers in their daily vessel operations, ensuring smooth, trouble-free, and efficient use of their assets. Your tasks will revolve around technical support requests, problem-solving, and reporting. You will also participate in product development activities and closely cooperate with stakeholders.  As an ideal candidate, you have strong technical understanding, experience of working with 2-stroke engines along with strong knowledge of 2-stroke engine operations, and experience of field service work. In this role, to ensure that our customers receive the support they need, when they need it, you will be working in shifts and will be compensated accordingly. You will also be able to work partially remotely, in accordance with our hybrid work model.  Your responsibilities for the role include, but are not limited to:  <ul><li style="font-family:Arial;font-size:10.0pt;">Providing our contracted customer with high level technical support for 2-stroke engines.</li><li style="font-family:Arial;font-size:10.0pt;">Ensuring customer satisfaction through positive interactions and on-time support.</li><li style="font-family:Arial;font-size:10.0pt;">Handling technical requests along with support requests.</li><li style="font-family:Arial;font-size:10.0pt;">Participating in and/or performing Root Cause Analysis.</li><li style="font-family:Arial;font-size:10.0pt;">Performing expert technical remote investigations.</li><li style="font-family:Arial;font-size:10.0pt;">Generating technical reports.</li><li style="font-family:Arial;font-size:10.0pt;">Troubleshooting 2-stroke engine operational issues, providing on-time solutions.</li><li style="font-family:Arial;font-size:10.0pt;">Participating in and contributing to product development activities.</li><li style="font-family:Arial;font-size:10.0pt;">Acquiring know-how from the latest developments and trends within own expertise area.</li><li style="font-family:Arial;font-size:10.0pt;">Closely cooperating with the Operations Experts and together forming the 2-stroke Global Operations Expertise Center.</li></ul>  The below will enable you to succeed in this role:  <ul><li style="font-family:Arial;font-size:10.0pt;">M. Sc. or B. Sc. in Mechanical Engineering or equivalent educational background.</li><li style="font-family:Arial;font-size:10.0pt;">Experience with and knowledge of 2-stroke engines.</li><li style="font-family:Arial;font-size:10.0pt;">The ability to write thorough and accurate reports.</li><li style="font-family:Arial;font-size:10.0pt;">Strong analytical skills, a good eye for detail, and capability to approach technical issues methodologically and analytically.</li><li style="font-family:Arial;font-size:10.0pt;">Customer-oriented mindset with a drive to ensure high level quality of service.</li><li style="font-family:Arial;font-size:10.0pt;">Excellent interpersonal and collaboration skills, along with the ability to work independently.</li><li style="font-family:Arial;font-size:10.0pt;">Very good English and Polish language level, both verbal and written.</li><li style="font-family:Arial;font-size:10.0pt;">Strong Microsoft Office skills.</li><li style="font-family:Arial;font-size:10.0pt;">Passion for learning and for development of new technologies, along with willingness to adapt.</li></ul>  You will be at an advantage with:  <ul><li style="font-family:Arial;font-size:10.0pt;">Experience of working with Field Service.</li><li style="font-family:Arial;font-size:10.0pt;">Experience with and knowledge of Wärtsilä products.</li><li style="font-family:Arial;font-size:10.0pt;">Experience of working in customer service. </li></ul>  Why you and us?  You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.   Your growth is supported. We believe in continuous learning &amp; teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.   You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.    Contact &amp; next steps  Does this sound like the job for you? If yes, submit your application before the deadline through our Careers portal. Applications submitted via email or through recruitment agencies will not be considered. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way. Are you still wondering if you should apply and would like to get something clarified? Please reach out to Michael Lobry, General Manager, Operations Management via email at michael.lobry@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).  Last application date: 26/08/2025  At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.  Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. This is Wärtsilä Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>.  <h1>wärtsilämarine #FSWScareers #FuelYourPower</h1>#LI-SS1​

We enable sustainable societies through innovation in technology and services together with all our stakeholders &ndash; today and tomorrow. We emphasise innovation in sustainable technology and services to help our customers continuously improve environmental and economic performance. We work together with our strong ecosystem of partners every day, providing a wide portfolio of leading technologies and innovative solutions that offer our customers superior uptime, reliability and foreseeable lifecycle costs across their operations. Our global passionate team of 17,500 energy and maritime experts in 200 locations in more than 70 countries is committed to shaping decarbonisation transformation of our industries across the globe.

Expert Technical Support, 2-Stroke Operational

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future.&nbsp;With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping.&nbsp;We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services&nbsp;- together.&nbsp;Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers.&nbsp;In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.&nbsp;&nbsp; &nbsp;We are looking for an&nbsp;Expert Technical Support, 2-Stroke Operational&nbsp;to join our team in Gdansk, Poland.&nbsp; &nbsp;&nbsp;Your role and responsibilities &nbsp;&nbsp;As part of the&nbsp;2-Stroke Operational Technical Support&nbsp;team in the 2-stroke Global Operations Expertise Center, you will be&nbsp;supporting our customers in their daily vessel operations, ensuring smooth, trouble-free, and efficient use of their assets. Your tasks will revolve around technical support requests, problem-solving, and reporting. You will also participate in product development activities and closely cooperate with stakeholders.&nbsp;&nbsp;As an ideal candidate, you have strong technical understanding, experience of working with 2-stroke engines along with strong knowledge of 2-stroke engine operations, and experience of field service work. In this role, to ensure that our customers receive the support they need, when they need it, you will be working in shifts and will be compensated accordingly. You will also be able to work partially remotely, in accordance with our hybrid work model.&nbsp;&nbsp;Your responsibilities for the role include, but are not limited to:&nbsp;&nbsp;<ul><li>Providing our contracted customer with high level technical support for 2-stroke engines.</li><li>Ensuring customer satisfaction through positive interactions and on-time support.</li><li>Handling technical requests along with support requests.</li><li>Participating in and/or performing Root Cause Analysis.</li><li>Performing expert technical remote investigations.</li><li>Generating technical reports.</li><li>Troubleshooting 2-stroke engine operational issues, providing on-time solutions.</li><li>Participating in and contributing to product development activities.</li><li>Acquiring know-how from the latest developments and trends within own expertise area.</li><li>Closely cooperating with the Operations Experts and together forming the 2-stroke Global Operations Expertise Center.</li></ul>&nbsp;&nbsp;The below will enable you to succeed in this role:&nbsp;&nbsp;<ul><li>M. Sc. or B. Sc. in Mechanical Engineering or equivalent educational background.</li><li>Experience with and knowledge of 2-stroke engines.</li><li>The ability to write thorough and accurate reports.</li><li>Strong analytical skills, a good eye for detail, and capability to approach technical issues methodologically and analytically.</li><li>Customer-oriented mindset with a drive to ensure high level quality of service.</li><li>Excellent interpersonal and collaboration skills, along with the ability to work independently.</li><li>Very good English and Polish language level, both verbal and written.</li><li>Strong Microsoft Office skills.</li><li>Passion for learning and for development of new technologies, along with willingness to adapt.</li></ul>&nbsp;&nbsp;You will be at an advantage with:&nbsp;&nbsp;<ul><li>Experience of working with Field Service.</li><li>Experience with and knowledge of Wärtsilä products.</li><li>Experience of working in customer service. </li></ul>&nbsp;&nbsp;Why you and us?&nbsp;&nbsp;You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community. &nbsp;&nbsp;Your growth is supported. We believe in continuous learning &amp; teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential. &nbsp;&nbsp;You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality. &nbsp;&nbsp;&nbsp;Contact &amp; next steps&nbsp;&nbsp;Does this sound like the job for you? If yes, submit your application before the deadline through our Careers portal. Applications submitted via email or through recruitment agencies will not be considered.&nbsp;Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.&nbsp;Are you still wondering if you should apply and would like to get something clarified? Please reach out to Michael Lobry, General Manager, Operations Management via email at michael.lobry@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).&nbsp;&nbsp;Last application date: 26/08/2025&nbsp;&nbsp;At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.&nbsp; Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.&nbsp;This is Wärtsilä&nbsp;Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>.&nbsp;&nbsp;<h1>wärtsilämarine&nbsp;#FSWScareers #FuelYourPower</h1>#LI-SS1​

Expert Technical Support, 2-Stroke Operational

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About the Company

Wartsila

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