Location:Zurich, Zurich, SwitzerlandJob ID: R0099792Date Posted:2025-07-11Company Name:HITACHI ENERGY LTDProfession (Job Category):Quality ManagementJob Schedule: Full timeRemote:NoJob Description:The opportunity  Hitachi Energy is a global leader in power transmission and distribution.   Our Service unit provides worldwide after-sales support for generator   circuit-breaker (GCB) systems and gas-insulated switchgears (GIS),   including training, installation, commissioning, scheduled maintenance,   value-added services and troubleshooting. Are you passionate about quality and problem-solving? Do you thrive in   an international environment and enjoy working with diverse cultures?   As the Customer Quality Assurance Manager, you will perform root   cause analysis to enhance product reliability and support our customers   in safely operating their equipment. If you have solid qualifications in   quality assurance, a passion for high voltage and a proven track record   in problem solving, this is your opportunity to shine How you’ll make an impact <ul><li>Lead in-service failure analysis in GIS and GCB Equipment </li><li>Lead, execute and document Root Cause Analysis utilizing the  </li><li>disciplines of problem solving </li><li>Communicate and present findings, mitigation actions and  </li><li>recommendations to customers to increase their equipment reliability </li><li>Improve and foster adherence to quality assurance processes </li><li>Apply and demonstrate the value of lean methodology in quality  </li><li>assurance </li><li>Provide technical clarifications for product issues internally and  </li><li>externally </li><li>Support customers in troubleshooting </li><li>Travel readiness globally (up to 30%) </li></ul>Your background <ul><li>Bachelor’s or master’s degree in electrical/mechanical engineering,  </li><li>with knowledge of electrical power systems </li><li>Min. 5 years’ experience in quality or R&amp;D functions </li><li>Product knowledge of GIS and GCB  </li><li>Fluent in English; German and other languages are a plus </li><li>Strong communication skills and cultural sensitivity and experience handling customer-facing quality issues </li><li>Strong negotiation skills </li></ul>  More about us  Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.   <h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Customer Quality Assurance Manager 80 – 100% (f/m/d)

Location:Zurich, Zurich, SwitzerlandJob ID: R0099792Date Posted:2025-07-11Company Name:HITACHI ENERGY LTDProfession (Job Category):Quality ManagementJob Schedule:&nbsp;Full timeRemote:NoJob Description:The opportunity &nbsp;Hitachi Energy is a global leader in power transmission and distribution. &nbsp; Our Service unit provides worldwide after-sales support for generator &nbsp; circuit-breaker (GCB) systems and gas-insulated switchgears (GIS), &nbsp; including training, installation, commissioning, scheduled maintenance, &nbsp; value-added services and troubleshooting.&nbsp;Are you passionate about quality and problem-solving? Do you thrive in &nbsp; an international environment and enjoy working with diverse cultures? &nbsp; As the Customer Quality Assurance Manager, you will perform root &nbsp; cause analysis to enhance product reliability and support our customers &nbsp; in safely operating their equipment. If you have solid qualifications in &nbsp; quality assurance, a passion for high voltage and a proven track record &nbsp; in problem solving, this is your opportunity to shine&nbsp;How you’ll make an impact&nbsp;<ul><li>Lead in-service failure analysis in GIS and GCB Equipment&nbsp;</li><li>Lead, execute and document Root Cause Analysis utilizing the &nbsp;</li><li>disciplines of problem solving&nbsp;</li><li>Communicate and present findings, mitigation actions and &nbsp;</li><li>recommendations to customers to increase their equipment reliability&nbsp;</li><li>Improve and foster adherence to quality assurance processes&nbsp;</li><li>Apply and demonstrate the value of lean methodology in quality &nbsp;</li><li>assurance&nbsp;</li><li>Provide technical clarifications for product issues internally and &nbsp;</li><li>externally&nbsp;</li><li>Support customers in troubleshooting&nbsp;</li><li>Travel readiness globally (up to 30%)&nbsp;</li></ul>Your background&nbsp;<ul><li>Bachelor’s or master’s degree in electrical/mechanical engineering, &nbsp;</li><li>with knowledge of electrical power systems&nbsp;</li><li>Min. 5 years’ experience in quality or R&amp;D functions&nbsp;</li><li>Product knowledge of GIS and GCB &nbsp;</li><li>Fluent in English; German and other languages are a plus&nbsp;</li><li>Strong communication skills and cultural sensitivity and experience handling customer-facing quality issues&nbsp;</li><li>Strong negotiation skills&nbsp;</li></ul>&nbsp; More about us &nbsp;Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.&nbsp; &nbsp;<h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2>

Customer Quality Assurance Manager 80 – 100% (f/m/d)

About the Job

About the Company

HITACHI ENERGY

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