<h2>Overview</h2>As an IT Analyst, you will be responsible for Community Transit’s ongoing systems administration and day-to-day operations of business technology systems, as well as the delivery and support of Community Transit’s mid-tier and end-point technical infrastructure.  You will work under general supervision and closely with other Information Technology personnel throughout the testing and implementation phases of various technologies.<h2>Essential Duties</h2><ul> <li>Provide technical support for escalated issues, including problem identification, investigation, and resolution for all customer facing technologies, and coordinate or perform the repair or replacement of malfunctioning systems and equipment.</li> <li>Monitor information technology systems, applications, and infrastructure for performance and reliability in relation to established service level agreements.  Monitor system performance, reliability, connection status, and faults.  Review system and device connection reports and ensure appropriate action is taken.</li> <li>Administer, and implement endpoint and hardware/software deployments and upgrades, including virtual desktop infrastructure, in partnership with other IT staff and impacted departments.  Deploy technology standards, as directed.  Administer and troubleshoot network access. </li> <li>Manage and oversee the process by which data is transferred to and from business systems.  Verify the data is current and is updated in the appropriate time intervals, as specified by business requirements.  Troubleshoot and resolve data transmission and availability issues.</li> <li>Manage and oversee the process by which events and incidents with significant systems, applications, and infrastructure are detected by the Network Operations Center.  Analyze and troubleshoot anomalies or detected events and ensure appropriate action is taken.</li> <li>Support communications between internal and external customers and vendors in support of technology systems.</li></ul><h2>Requirements</h2>Minimum Qualifications<ul> <li>5 years of experience working in Information Technology troubleshooting and diagnosing hardware, software, and network problems (a bachelor’s degree in a related field may substitute for 4 years of experience)</li> <li>5 years of experience in administering networks or systems </li> <li>5 years of experience in an IT support role interfacing daily with end users in person, over the phone, and via email</li> <li>5 years of experience with Windows configuration, repair, and troubleshooting</li> <li>Ability to work outside of normal business hours to support critical systems and transit applications, as required</li> <li>Must have a valid Washington State driver's license by hire date to operate a CT company vehicle, as needed.</li></ul> An equivalent combination of education and experience to successfully perform the job duties is also accepted. Knowledge Requirements<ul> <li>Project management life cycle, techniques and methodologies</li> <li>Network systems and management principles</li> <li>Digital security best practices</li> <li>Selection, design, and implementation process of desktop and peripheral systems</li> <li>Troubleshooting techniques</li> <li>IT trends and innovations</li> <li>IT ticketing system process</li> <li>Electronic mail processing and enterprise systems administration</li> <li>Desktop operating systems:  Microsoft Office applications, installation, configuration, administration, and PC hardware support</li> <li>Service Desk operations and practices:  Desktop and laptop hardware and software, smart phones, active directory domain administration, Exchange, Windows, MS Office, third party utilities, software distribution, Windows maintenance and patch installation, and software licensing.</li> <li>IT operations and practices:  Backup and recovery, networking, security, change management, and telephony operation and administration</li></ul> Skill Requirements<ul> <li>Fostering an inclusive workplace by upholding Community Transit’s core values in support of the organization’s vision and mission. Inspiring team commitment, pride, and trust while promoting cooperation and motivating members to achieve shared goals. Demonstrating courtesy, sensitivity, and respect in all interactions.</li> <li>Customer service</li> <li>Emotional Intelligence</li> <li>Time management</li> <li>Investigating, troubleshooting, and problem-solving</li> <li>Strong verbal and written communication</li> <li>Public speaking and presenting</li> <li>Analytical</li> <li>Working effectively both independently and on a team</li> <li>Time management, multi-tasking, and meeting deadlines</li> <li>Attention to detail</li> <li>Exercising good judgment, to discern when to take problems to a higher authority for resolution or guidance</li> <li>Process improvement</li> <li>Data management</li> <li>Project management</li> <li>Self-management. Taking initiative, ownership, and accountability</li></ul> Preferred Knowledge and Skills<ul> <li>5 or more years of experience in Macintosh configuration, repair, and troubleshooting</li> <li>Certification in ITIL Framework</li> <li>Experience providing administration and support to 7 x 24 production systems</li> <li>Experience working in a Network Operations Center</li> <li>Experience working with a virtual-based infrastructure</li> <li>Transit business and policy knowledge relating to customer service practices</li></ul>  Working Conditions Hybrid telework may be available.  Availability is at management discretion and may not be available for this position based on the nature of the work.  Work is performed in an office environment and requires the use of office equipment and technology.  You will be required to move throughout and between different office buildings and may need to complete tasks in noisy environments.  You may also be required to lift and carry materials up to 10 pounds occasionally.  Application and Selection Process<ul> <li>Only on-line applications accepted. </li> <li>Applicants for this job may be considered for other openings up to six months after the date this position is filled.</li> <li>Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.  The evaluation process may include interviews, background check, reference checks and various performance tests.</li></ul> Employee Benefits<ul> <li>Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.</li> <li>Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.</li> <li>In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.</li> <li>Full list of all benefits and details can be found here. </li></ul>If you are related to or share the same living quarters of a current Community Transit employee, please let your Recruiter know as your eligibility for this position may be affected.  Community Transit provides a tobacco-free and drug-free work environment.  As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law.  We value and encourage diversity in our workforce.  EOE AA M/F/Vet/Disability.  Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Community Transit provides bus and paratransit service, vanpool, and alternative commute options in Snohomish County. The agency is building a network of Swift bus rapid transit lines with Swift Blue Line along Highway 99, the Swift Green Line between Canyon Park/Bothell and Boeing/Paine Field, and the new Swift Orange Line in Mill Creek and Lynnwood.

IT Analyst

<h2>Overview</h2>As an IT Analyst, you will be responsible for Community Transit’s ongoing systems administration and day-to-day operations of business technology systems, as well as the delivery and support of Community Transit’s mid-tier and end-point technical infrastructure. &nbsp;You will work under general supervision and closely with other Information Technology personnel throughout the testing and implementation phases of various technologies.<h2>Essential Duties</h2><ul> <li>Provide technical support for escalated issues, including problem identification, investigation, and resolution for all customer facing technologies, and coordinate or perform the repair or replacement of malfunctioning systems and equipment.</li> <li>Monitor information technology systems, applications, and infrastructure for performance and reliability in relation to established service level agreements.&nbsp; Monitor system performance, reliability, connection status, and faults.&nbsp; Review system and device connection reports and ensure appropriate action is taken.</li> <li>Administer, and implement endpoint and hardware/software deployments and upgrades, including virtual desktop infrastructure, in partnership with other IT staff and impacted departments.&nbsp; Deploy technology standards, as directed.&nbsp; Administer and troubleshoot network access.&nbsp;</li> <li>Manage and oversee the process by which data is transferred to and from business systems.&nbsp; Verify the data is current and is updated in the appropriate time intervals, as specified by business requirements.&nbsp; Troubleshoot and resolve data transmission and availability issues.</li> <li>Manage and oversee the process by which events and incidents with significant systems, applications, and infrastructure are detected by the Network Operations Center.&nbsp; Analyze and troubleshoot anomalies or detected events and ensure appropriate action is taken.</li> <li>Support communications between internal and external customers and vendors in support of technology systems.</li></ul><h2>Requirements</h2>Minimum Qualifications<ul> <li>5 years of experience working in Information Technology troubleshooting and diagnosing hardware, software, and network problems (a bachelor’s degree in a related field may substitute for 4 years of experience)</li> <li>5 years of experience in administering networks or systems&nbsp;</li> <li>5 years of experience in an IT support role interfacing daily with end users in person, over the phone, and via email</li> <li>5 years of experience with Windows configuration, repair, and troubleshooting</li> <li>Ability to work outside of normal business hours to support critical systems and transit applications, as required</li> <li>Must have a valid Washington State driver's license by hire date to operate a CT company vehicle, as needed.</li></ul>&nbsp;An equivalent combination of education and experience to successfully perform the job duties is also accepted.&nbsp;Knowledge Requirements<ul> <li>Project management life cycle, techniques and methodologies</li> <li>Network systems and management principles</li> <li>Digital security best practices</li> <li>Selection, design, and implementation process of desktop and peripheral systems</li> <li>Troubleshooting techniques</li> <li>IT trends and innovations</li> <li>IT ticketing system process</li> <li>Electronic mail processing and enterprise systems administration</li> <li>Desktop operating systems: &nbsp;Microsoft Office applications, installation, configuration, administration, and PC hardware support</li> <li>Service Desk operations and practices: &nbsp;Desktop and laptop hardware and software, smart phones, active directory domain administration, Exchange, Windows, MS Office, third party utilities, software distribution, Windows maintenance and patch installation, and software licensing.</li> <li>IT operations and practices: &nbsp;Backup and recovery, networking, security, change management, and telephony operation and administration</li></ul>&nbsp;Skill Requirements<ul> <li>Fostering an inclusive workplace by upholding Community Transit’s core values in support of the organization’s vision and mission. Inspiring team commitment, pride, and trust while promoting cooperation and motivating members to achieve shared goals. Demonstrating courtesy, sensitivity, and respect in all interactions.</li> <li>Customer service</li> <li>Emotional Intelligence</li> <li>Time management</li> <li>Investigating, troubleshooting, and problem-solving</li> <li>Strong verbal and written communication</li> <li>Public speaking and presenting</li> <li>Analytical</li> <li>Working effectively both independently and on a team</li> <li>Time management, multi-tasking, and meeting deadlines</li> <li>Attention to detail</li> <li>Exercising good judgment, to discern when to take problems to a higher authority for resolution or guidance</li> <li>Process improvement</li> <li>Data management</li> <li>Project management</li> <li>Self-management. Taking initiative, ownership, and accountability</li></ul>&nbsp;Preferred Knowledge and Skills<ul> <li>5 or more years of experience in Macintosh configuration, repair, and troubleshooting</li> <li>Certification in ITIL Framework</li> <li>Experience providing administration and support to 7 x 24 production systems</li> <li>Experience working in a Network Operations Center</li> <li>Experience working with a virtual-based infrastructure</li> <li>Transit business and policy knowledge relating to customer service practices</li></ul>&nbsp;&nbsp;Working Conditions&nbsp;Hybrid telework may be available.&nbsp; Availability is at management discretion and may not be available for this position based on the nature of the work.&nbsp; Work is performed in an office environment and requires the use of office equipment and technology.&nbsp; You will be required to move throughout and between different office buildings and may need to complete tasks in noisy environments. &nbsp;You may also be required to lift and carry materials up to 10 pounds occasionally.&nbsp;&nbsp;Application and Selection Process<ul> <li>Only on-line applications accepted.&nbsp;</li> <li>Applicants for this job may be considered for other openings up to six months after the date this position is filled.</li> <li>Applicants who meet the minimum requirements may be scheduled for an interview as well as a variety of tests to demonstrate knowledge, and skills for the position.&nbsp; The evaluation process may include interviews, background check, reference checks and various performance tests.</li></ul>&nbsp;Employee Benefits<ul> <li>Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.</li> <li>Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.</li> <li>In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.</li> <li>Full list of all benefits and details can be found here.&nbsp;</li></ul>If you are related to or share the same living quarters of a current Community Transit employee, please let your Recruiter know as your eligibility for this position may be affected.&nbsp;&nbsp;Community Transit provides a tobacco-free and drug-free work environment.&nbsp; As a recipient of federal funds, Community Transit is an Equal Opportunity Employer and does not unlawfully discriminate on a basis prohibited by Federal, State or Local law.&nbsp; We value and encourage diversity in our workforce.&nbsp; EOE AA M/F/Vet/Disability.&nbsp; Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.&nbsp;

IT Analyst

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Community Transit

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