ICON is seeking a Manager of Field Engineering to oversee the team responsible for troubleshooting and maintaining our 3D printers in the field. In this role, you’ll drive daily tactical planning for machine maintenance, including issue resolution, resource allocation, and preventive maintenance execution. This is a field service role based out of our Austin, TX campus, with full-time travel to active construction sites across the U.S. and internationally. This role will report to the Senior Director of Operations. RESPONSIBILITIES<ul><li>Build and lead a high-performing field support team including hiring, training and day-to-day management. </li><li>Manage the response process for operator-submitted tickets and coordinate across departments to resolve hardware, data, and printer communication issues.</li><li>Take full ownership of printer uptime, maintenance tracking, and performance reporting.</li><li>Oversee servicing operations at multiple construction project sites, manage priorities, and lead small teams of technicians and engineers in the field.</li><li>Maintain accurate inventory of repair tools and replacement parts.</li><li>Schedule field service technicians for printer maintenance and support tasks.</li><li>Develop onboarding materials and technical training content for new hires.</li><li>Provide updates on machine performance and tie progress to quarterly Objectives and Key Results (OKRs).</li><li>Conduct regular cross-functional meetings to align on machine troubleshooting and status updates.</li><li>Execute and provide continuous improvement feedback to predictive/preventive programs for 3D printing systems.</li><li>Support predictive/preventive Maintenance development with Reliability, Testing, and Data Intelligence and Systems Architecture teams</li><li>Travel up to 100% of the time to ICON’s construction project sites.</li></ul> MINIMUM QUALIFICATIONS<ul><li>Bachelor’s degree in a technical field and 2+ years of relevant experience; OR Associate’s degree in a technical field and 4+ years of relevant experience; OR 8+ years of experience in a technical environment.</li><li>2+ years of experience in a leadership role with proven experience leading small and distributed technical teams.</li><li>Hands-on experience with industrial-scale production machinery, sensors, and data systems.</li><li>Proficiency with standard diagnostic tools such as multimeters, calipers, torque wrenches, flow meters, and infrared thermometers.</li><li>Excellent verbal and written communication skills.</li><li>Knowledge of part fabrication processes including machining, welding, sheet metal fabrication, laser cutting, etching, injection molding, 3D printing, and hydroforming.</li></ul> PREFERRED QUALIFICATIONS<ul><li>Experience coordinating technical operations and collaborating across departments.</li><li>Strong ability to communicate data insights clearly and effectively.</li><li>Familiarity with analyzing machine event logs to inform maintenance or performance decisions.</li><li>Robust electromechanical and software troubleshooting capabilities.</li><li>Comfortable making strategic decisions under pressure in fast-paced environments.</li></ul> WORKING CONDITIONS<ul><li>Ability to lift and carry up to 50 pounds safely and regularly.</li><li>Comfortable working in a range of outdoor environments, including extreme temperatures (above 100°F or below freezing), sun, rain, mud, and areas with limited infrastructure (e.g., no electricity).</li><li>Comfortable standing and moving on your feet for most of the workday, as well as climbing ladders and carrying material buckets.</li><li>Willingness to travel outside of Austin, TX, for extended periods.</li><li>Flexible availability to work nights, weekends, and support an on-call schedule as needed.</li><li>Ability to work in Austin, TX and surrounding areas (up to 50 miles).</li></ul> <div><div> </div><div><div>ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.</div><div>Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.</div></div><div>As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.<a href="https://drive.google.com/drive/folders/1KtxCrS8fV9XRApKaXFjKJ5twhzR_MkGE">Internet Applicant Employment Notices</a></div></div>

In 2018, we told people we were going to 3D print a house and unveil it during SXSW in Austin, TX before we knew how to do it.&nbsp;Innovation is synonymous with risk and somebody had to take a risk. In partnership with housing non-profit New Story, we successfully delivered the world's first permitted, 3D-printed home in the world. Fast forward to today,&nbsp;ICON has 3D-printed more than 140 homes and&nbsp;structures across the U.S. and Mexico. We recently unveiled a new suite of technologies and products&nbsp;to further automate construction including&nbsp;a radical new robotic printer that enables multi-story construction, a new low-carbon building material, a digital catalog for residential architecture, and an AI Architect for home design and construction. Together, these technologies make our construction technology platform a faster, more sustainable way to build high-quality housing affordably around the world.

Manager, Field Engineering

ICON is seeking a Manager of Field Engineering to oversee the team responsible for troubleshooting and maintaining our 3D printers in the field. In this role, you’ll drive daily tactical planning for machine maintenance, including issue resolution, resource allocation, and preventive maintenance execution. This is a field service role based out of our Austin, TX campus, with full-time travel to active construction sites across the U.S. and internationally. This role will report to the Senior Director of Operations.&nbsp;RESPONSIBILITIES<ul><li>Build and lead a high-performing field support team including hiring, training and day-to-day management.&nbsp;</li><li>Manage the response process for operator-submitted tickets and coordinate across departments to resolve hardware, data, and printer communication issues.</li><li>Take full ownership of printer uptime, maintenance tracking, and performance reporting.</li><li>Oversee servicing operations at multiple construction project sites, manage priorities, and lead small teams of technicians and engineers in the field.</li><li>Maintain accurate inventory of repair tools and replacement parts.</li><li>Schedule field service technicians for printer maintenance and support tasks.</li><li>Develop onboarding materials and technical training content for new hires.</li><li>Provide updates on machine performance and tie progress to quarterly Objectives and Key Results (OKRs).</li><li>Conduct regular cross-functional meetings to align on machine troubleshooting and status updates.</li><li>Execute and provide continuous improvement feedback to predictive/preventive programs for 3D printing systems.</li><li>Support predictive/preventive Maintenance development with Reliability, Testing, and Data Intelligence and Systems Architecture teams</li><li>Travel up to 100% of the time to ICON’s construction project sites.</li></ul>&nbsp;MINIMUM QUALIFICATIONS<ul><li>Bachelor’s degree in a technical field and 2+ years of relevant experience; OR Associate’s degree in a technical field and 4+ years of relevant experience; OR 8+ years of experience in a technical environment.</li><li>2+ years of experience in a leadership role with proven experience leading small and distributed technical teams.</li><li>Hands-on experience with industrial-scale production machinery, sensors, and data systems.</li><li>Proficiency with standard diagnostic tools such as multimeters, calipers, torque wrenches, flow meters, and infrared thermometers.</li><li>Excellent verbal and written communication skills.</li><li>Knowledge of part fabrication processes including machining, welding, sheet metal fabrication, laser cutting, etching, injection molding, 3D printing, and hydroforming.</li></ul>&nbsp;PREFERRED QUALIFICATIONS<ul><li>Experience coordinating technical operations and collaborating across departments.</li><li>Strong ability to communicate data insights clearly and effectively.</li><li>Familiarity with analyzing machine event logs to inform maintenance or performance decisions.</li><li>Robust electromechanical and software troubleshooting capabilities.</li><li>Comfortable making strategic decisions under pressure in fast-paced environments.</li></ul>&nbsp;WORKING CONDITIONS<ul><li>Ability to lift and carry up to 50 pounds safely and regularly.</li><li>Comfortable working in a range of outdoor environments, including extreme temperatures (above 100°F or below freezing), sun, rain, mud, and areas with limited infrastructure (e.g., no electricity).</li><li>Comfortable standing and moving on your feet for most of the workday, as well as climbing ladders and carrying material buckets.</li><li>Willingness to travel outside of Austin, TX, for extended periods.</li><li>Flexible availability to work nights, weekends, and support an on-call schedule as needed.</li><li>Ability to work in Austin, TX and surrounding areas (up to 50 miles).</li></ul>&nbsp;<div><div>&nbsp;</div><div><div>ICON is an equal opportunity employer committed to fostering an innovative, inclusive, diverse and discrimination-free work environment. Employment with ICON is based on merit, competence, and qualifications. It is our policy to administer all personnel actions, including recruiting, hiring, training, and promoting employees, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, marital status, veteran status, or any other legally protected classification in accordance with applicable federal and state laws. Consistent with the obligations of these laws, ICON will make reasonable accommodations for qualified individuals with disabilities.</div><div>Furthermore, as a federal government contractor, the Company maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (as amended).Headhunters and recruitment agencies may not submit candidates through this application. ICON does not accept unsolicited headhunter and agency submissions for candidates and will not pay fees to any third-party agency without a prior agreement with ICON.</div></div><div>As part of our compliance with these obligations, the Company invites you to voluntarily self-identify as set forth below. Provision of such information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your employment or subject you to any adverse treatment. Any and all information provided will be considered confidential, will be kept separate from your application and/or personnel file, and will only be used in accordance with applicable laws, orders and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement purposes.<a href="https://drive.google.com/drive/folders/1KtxCrS8fV9XRApKaXFjKJ5twhzR_MkGE">Internet Applicant Employment Notices</a></div></div>

Manager, Field Engineering

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ICON

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