<div><div>Customer Success Manager (Maternity Cover)  About usChloris Geospatial is a venture-backed technology company operating at the intersection of space-tech and nature-tech. Our mission is to accelerate the global transition to a net-zero and nature-positive economy with the most reliable, trustworthy and transparent natural capital data. Today, we use industry-leading technology to measure the amount of carbon stored in terrestrial ecosystems.  Our state-of-the-art machine learning algorithms fuse data from multiple Earth observation satellites to provide accurate and scalable measurements of the carbon stocks and change in woody vegetation (forests, shrubs, and mangroves), anywhere in the world. Our team has deep expertise in remote sensing, AI &amp; ML, ecology, and sustainable business.  About the role This is a maternity cover role for a period of 4 months, starting 1 September 2025. As a Customer Success Manager, you will be the trusted advisor and primary point of contact for our customers, ensuring they realize the full value of our products and solutions. You will play a critical role in onboarding, engagement, retention, and expansion, working cross-functionally with the science, engineering and commercial teams at Chloris. Key ResponsibilitiesKey Responsibilities<ul><li>Project engagement and management: Scope out technical needs and bespoke solutions with customers. Ensure Chloris-internal project management, technical oversight and review for timely delivery of results </li><li>Relationship Management: Ensure effective communication and engagement with key customers and being a trusted partner who understands their goals, pain points, and opportunities. Project manage complex commercial partnerships with key customers.</li><li>Value Realization: Help customers understand and unlock the full value of Chloris’ offerings, providing best practices, use case consultation, and ongoing strategic guidance.</li><li>Issue Resolution: Act as the voice of the customer, coordinating with internal teams to solve complex issues and ensure timely resolutions.</li><li>Customer Onboarding &amp; Training: Lead a smooth onboarding process for new clients, ensuring they are fully trained and equipped to use Chloris’ platform and data services effectively.</li><li>Insights &amp; Feedback: Gather customer feedback and usage data to inform product development, customer strategy, and continuous improvement. </li></ul>Qualifications <ul><li>Masters Degree in either Environmental Sciences, Forestry, Ecology, Business Administration or similar</li><li>5-7 years of progressively responsible professional experience in the voluntary carbon market, or related to land use and  supply chain sustainability in the food, land use and agriculture sector </li><li>Experienced user of GIS platforms (e.g., QGIS, ArcGIS, Google Earth Engine) and spatial data analysis tools (e.g., GDAL, PostGIS).</li><li>Client- and customer-oriented mindset; exceptional interpersonal skills</li><li>Excellent problem solving leadership, analytical, and communication skills</li><li>Excellent project management, organizational and time-management skills</li><li>Proficiency in office software, including MS Word, Excel, PowerPoint, and Outlook Express, in addition to Google Workspace. Working knowledge of SQL, Python, or geospatial APIs (e.g., Earth Engine, Mapbox) </li></ul> Time Commitment + LocationThis is a full time position for a period of 4 months, with the possibility to convert into an indeterminate time role.  The successful candidate is based in Europe or the United Kingdom, with a preference for hybrid work from our new European hub in Florence, Italy, but fully remote arrangements are possible. We are also proud to be an equal-opportunity employer that values diversity. We are excited to build a diverse and inclusive team, and we encourage inquiries from talented and motivated applicants from all races, religions, colors, nationalities, genders, sexual orientations, ages, and disability groups. Come join us and help us build the future! </div></div>

The global economy urgently needs to transition to new models of operation that remove carbon from the atmosphere and preserve and restore natural capital.
Chloris Geospatial is an early-stage company developing technology that will transform the way businesses and governments use data about the environment to guide their investment and carbon management decisions. We use satellite data and artificial intelligence to create products that enable organizations to confidently invest in nature-based solutions, reduce their carbon footprint, and achieve their sustainability goals.
We are mission-driven and laser-focused on building best-in-class technology that has a positive impact and is commercially successful. The founding team has deep experience and is committed to helping organizations understand their impact and make the decisions that benefit their bottom line and the planet. We seek extraordinary individuals to join our team, help us build our technology stack and commercial product suite, and enable a global revolution.

Customer Success Manager

<div><div>Customer Success Manager (Maternity Cover)&nbsp; About usChloris Geospatial is a venture-backed technology company operating at the intersection of space-tech and nature-tech. Our mission is to accelerate the global transition to a net-zero and nature-positive economy with the most reliable, trustworthy and transparent natural capital data. Today, we use industry-leading technology to measure the amount of carbon stored in terrestrial ecosystems.&nbsp; Our state-of-the-art machine learning algorithms fuse data from multiple Earth observation satellites to provide accurate and scalable measurements of the carbon stocks and change in woody vegetation (forests, shrubs, and mangroves), anywhere in the world. Our team has deep expertise in remote sensing, AI &amp; ML, ecology, and sustainable business.&nbsp; About the role&nbsp;This is a maternity cover role for a period of 4 months, starting 1 September 2025. As a Customer Success Manager, you will be the trusted advisor and primary point of contact for our customers, ensuring they realize the full value of our products and solutions. You will play a critical role in onboarding, engagement, retention, and expansion, working cross-functionally with the science, engineering and commercial teams at Chloris. Key ResponsibilitiesKey Responsibilities<ul><li>Project engagement and management: Scope out technical needs and bespoke solutions with customers. Ensure Chloris-internal project management, technical oversight and review for timely delivery of results&nbsp;</li><li>Relationship Management: Ensure effective communication and engagement with key customers and being a trusted partner who understands their goals, pain points, and opportunities. Project manage complex commercial partnerships with key customers.</li><li>Value Realization: Help customers understand and unlock the full value of Chloris’ offerings, providing best practices, use case consultation, and ongoing strategic guidance.</li><li>Issue Resolution: Act as the voice of the customer, coordinating with internal teams to solve complex issues and ensure timely resolutions.</li><li>Customer Onboarding &amp; Training: Lead a smooth onboarding process for new clients, ensuring they are fully trained and equipped to use Chloris’ platform and data services effectively.</li><li>Insights &amp; Feedback: Gather customer feedback and usage data to inform product development, customer strategy, and continuous improvement. </li></ul>Qualifications&nbsp;<ul><li>Masters Degree in either Environmental Sciences, Forestry, Ecology, Business Administration or similar</li><li>5-7 years of progressively responsible professional experience in the voluntary carbon market, or related to land use and&nbsp; supply chain sustainability in the food, land use and agriculture sector&nbsp;</li><li>Experienced user of GIS platforms (e.g., QGIS, ArcGIS, Google Earth Engine) and spatial data analysis tools (e.g., GDAL, PostGIS).</li><li>Client- and customer-oriented mindset; exceptional interpersonal skills</li><li>Excellent problem solving leadership, analytical, and communication skills</li><li>Excellent project management, organizational and time-management skills</li><li>Proficiency in office software, including MS Word, Excel, PowerPoint, and Outlook Express, in addition to Google Workspace. Working knowledge of SQL, Python, or geospatial APIs (e.g., Earth Engine, Mapbox)&nbsp;</li></ul> Time Commitment + LocationThis is a full time position for a period of 4 months, with the possibility to convert into an indeterminate time role.&nbsp; The successful candidate is based in Europe or the United Kingdom, with a preference for hybrid work from our new European hub in Florence, Italy, but fully remote arrangements are possible.&nbsp;We are also proud to be an equal-opportunity employer that values diversity. We are excited to build a diverse and inclusive team, and we encourage inquiries from talented and motivated applicants from all races, religions, colors, nationalities, genders, sexual orientations, ages, and disability groups. Come join us and help us build the future! </div></div>

Customer Success Manager

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Chloris Geospatial

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