<div><div>Headquartered in Fort Wayne, IN, WaterFurnace designs and manufactures ultra-efficient, renewable-energy comfort products that provide heating, cooling and potable hot water solutions for use in both homes and commercial buildings. We employ more than 345 people in R&amp;D, Manufacturing, Marketing, and Sales roles across the US and Canada. For almost four decades, our Geothermal Heat Pumps, Water Source Heat Pumps, and Heat Recovery Chillers have been reducing energy usage consumption and increasing comfort in buildings around the world. Our Purpose To transform the way we use energy, protect resources for future generations, and give people the freedom to focus on life.POSITION SUMMARYThis position is responsible for providing onsite start-up, service, and support to customers with the overall target to ensure operational success of the HVAC system. When field support is not needed, service technician will provide technical support remotely by phone, chat or emails to assist customers to solve installation, performance, or operational problems. This individual must have strong customer service skills and be able to communicate effectively with the tech service team, engineering, quality, manufacturing, sales, application, customer service and our reps.  ESSENTIAL FUNCTIONS <ul><li>Field Support<ul><li>Travel to job sites, assess operational issues, and resolve problems for which WaterFurnace is responsible<ul><li>Issue well-written, accurate reports of trip findings and activities in case form on our system software</li></ul></li><li>Travel to job sites and personally commission WaterFurnace products at startup, resolving any issues encountered and completing required documentation</li><li>Interface/interact as necessary with Field personnel, Rep agency, Engineering teams and customers during problem assessment and resolution</li><li>Provide on-site direction to personnel at job site locations when performing rework of product or setup of product</li><li>Complete failure investigations and serve as a resource for listening to the voice of the customer</li></ul></li><li>Product Knowledge<ul><li>Knows and can explain WaterFurnace product features/benefits,</li></ul></li><li>Technical Skills<ul><li>Basic understanding of Engineering drawings, diagrams, and documents related to specific equipment being investigated.</li><li>Can interpret mechanical and electrical drawings and diagrams.</li><li>Understands basic HVAC operation and concepts, including refrigeration and controls.</li><li>Understands the factory assembly and field installation of chillers, water source heat pump equipment and accessories.</li><li>Follows industry best practices and standards.</li><li>General understanding of the advantages and critical installation key points of chillers and water source heat pumps.</li><li>Can effectively trouble-shoot or confirm an operating chiller and water source heat pump.</li></ul></li><li>Work Environment/Safety<ul><li>Promotes mutual respect while maintaining compliance to regulatory, ordinance or code requirements, and company policies and programs.</li><li>Strong emotional intelligence.</li></ul></li><li>Phone Technical Support.<ul><li>Support multiple product lines<ul><li>Gather basic information to properly diagnose an issue on a piece of equipment</li><li>Work through standard sequences to arrive at issues or causes and provide remedies as needed</li><li>Help the field implement corrections or lead them to solutions</li></ul></li></ul></li><li>Initiate Case information.<ul><li>Help the field and tech service team resolve issues and close records</li><li>Support Plant and Field Quality initiatives and projects</li><li>Provide support for Technical Services and Engineering concerning problem identification and elimination</li></ul></li></ul>  SKILLS &amp; ABILITIES Education: HVAC certificate/license Experience: Minimum of 3-5 years HVAC experience (Commercial preferred) and chiller experience (recommended but not required) and/or work with DDC controls for BAS integration Computer Skills: Proficient with Microsoft Office applications, SalesForce and chat tools. Certificates &amp; Licenses: HVAC certification preferred.  EPA Section 608 Universal Refrigerant Handling Certification (required) Other Requirements: Willingness and ability to travel domestically 50%.  Location close to the WaterFurnace plant for in office communication and involvement</div></div>

<div class="org-about-module-wrapper org-about-module__card-spacing" tabindex="-1" data-artdeco-is-focused="true">
<div>
<div class="org-about-module__description">
<div id="ember57" class="ember-view organization-about-module__content-consistant-cards-description">WaterFurnace International, Inc. manufactures and distributes geothermal and water source heating and cooling systems for residential, commercial, and institutional buildings internationally. We believe our purpose is to transform the way society uses energy, protect resources for future generations, and give people the freedom to focus on life. </div>
</div>
</div>
</div>

Field Service Tech, Commercial

<div><div>Headquartered in Fort Wayne, IN, WaterFurnace designs and manufactures ultra-efficient, renewable-energy comfort products that provide heating, cooling and potable hot water solutions for use in both homes and commercial buildings. We employ more than 345 people in R&amp;D, Manufacturing, Marketing, and Sales roles across the US and Canada. For almost four decades, our Geothermal Heat Pumps, Water Source Heat Pumps, and Heat Recovery Chillers have been reducing energy usage consumption and increasing comfort in buildings around the world.&nbsp;Our Purpose To transform the way we use energy, protect resources for future generations, and give people the freedom to focus on life.POSITION SUMMARYThis position is responsible for providing onsite start-up, service, and support to customers with the overall target to ensure operational success of the HVAC system. When field support is not needed, service technician will provide technical support remotely by phone, chat or emails to assist customers to solve installation, performance, or operational problems. This individual must have strong customer service skills and be able to communicate effectively with the tech service team, engineering, quality, manufacturing, sales, application, customer service and our reps.&nbsp;&nbsp;ESSENTIAL FUNCTIONS&nbsp;<ul><li>Field Support<ul><li>Travel to job sites, assess operational issues, and resolve problems for which WaterFurnace is responsible<ul><li>Issue well-written, accurate reports of trip findings and activities in case form on our system software</li></ul></li><li>Travel to job sites and personally commission WaterFurnace products at startup, resolving any issues encountered and completing required documentation</li><li>Interface/interact as necessary with Field personnel, Rep agency, Engineering teams and customers during problem assessment and resolution</li><li>Provide on-site direction to personnel at job site locations when performing rework of product or setup of product</li><li>Complete failure investigations and serve as a resource for listening to the voice of the customer</li></ul></li><li>Product Knowledge<ul><li>Knows and can explain WaterFurnace product features/benefits,</li></ul></li><li>Technical Skills<ul><li>Basic understanding of Engineering drawings, diagrams, and documents related to specific equipment being investigated.</li><li>Can interpret mechanical and electrical drawings and diagrams.</li><li>Understands basic HVAC operation and concepts, including refrigeration and controls.</li><li>Understands the factory assembly and field installation of chillers, water source heat pump equipment and accessories.</li><li>Follows industry best practices and standards.</li><li>General understanding of the advantages and critical installation key points of chillers and water source heat pumps.</li><li>Can effectively trouble-shoot or confirm an operating chiller and water source heat pump.</li></ul></li><li>Work Environment/Safety<ul><li>Promotes mutual respect while maintaining compliance to regulatory, ordinance or code requirements, and company policies and programs.</li><li>Strong emotional intelligence.</li></ul></li><li>Phone Technical Support.<ul><li>Support multiple product lines<ul><li>Gather basic information to properly diagnose an issue on a piece of equipment</li><li>Work through standard sequences to arrive at issues or causes and provide remedies as needed</li><li>Help the field implement corrections or lead them to solutions</li></ul></li></ul></li><li>Initiate Case information.<ul><li>Help the field and tech service team resolve issues and close records</li><li>Support Plant and Field Quality initiatives and projects</li><li>Provide support for Technical Services and Engineering concerning problem identification and elimination</li></ul></li></ul>&nbsp;&nbsp;SKILLS &amp; ABILITIES&nbsp;Education:&nbsp;HVAC certificate/license&nbsp;Experience:&nbsp;Minimum of 3-5 years HVAC experience (Commercial preferred) and chiller experience (recommended but not required) and/or work with DDC controls for BAS integration&nbsp;Computer Skills:&nbsp;Proficient with Microsoft Office applications, SalesForce and chat tools.&nbsp;Certificates &amp; Licenses:&nbsp;HVAC certification preferred.&nbsp; EPA Section 608 Universal Refrigerant Handling Certification (required)&nbsp;Other Requirements:&nbsp;Willingness and ability to travel domestically 50%.&nbsp; Location close to the WaterFurnace plant for in office communication and involvement</div></div>

Field Service Tech, Commercial

About the Job

About the Company

WaterFurnace International

Similar Jobs

HVAC - Service Field Technician (Chiller)

HVAC - Service Field Technician (Chiller)

HVAC - Service field technician (Chiller / Data Center)

HVAC - Service field technician (Chiller / Data Center)

HVAC - Service field technician (Chiller / Data Center)

HVAC - Service field technician (Chiller / Data Center)

HVAC - Service Field Technician (Chiller/Data Center)

HVAC - Service Field Technician (Chiller/Data Center)

Field Service Utility Technician

Field Service Utility Technician

Field Service Technician

Field Service Technician

Field Service Technician

Field Service Technician

HVAC Sales and Service Technician

HVAC Sales and Service Technician

HVAC Sales and Service Technician

HVAC Sales and Service Technician

HVAC Sales and Service Technician

HVAC Sales and Service Technician