Are you inspired by “what’s next”? So are we.When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world’s largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people’s lives and we want YOU to be a part of it.Job DescriptionAlbemarle is seeking an Regional IT Helpdesk Analyst to join our team based at Budapest. The successful applicant will be responsible for the daily coordination and implementation of IT tasks to support the wider Budapest team and multiple Albemarle locations across the EMEA region.The Regional IT Helpdesk Analyst will be the first point of contact for all things IT. This will require both a technical and customer service-based approach. The applicant should have refined organizational, planning and prioritization skills and able to work collaboratively in a team environment.Your role as part of the IT team and reporting directly to the Global Service Desk Manager is essential to the on-going IT support to the Albemarle team. The role is hybrid with office presence at our site.KEY JOB RESPONSIBILITIES<ul><li>Assist wider EMEA IT team as a member of a newly introduced regional IT helpdesk team, directly supporting Albemarle's userbase in the entire EMEA region (~1500 users)</li><li>Serve as first point of contact , manage first call resolution of incoming IT incidents and tasks, escalate towards next point of contact where appropriate, and manage service outage procedures, using the Service Now ticketing platform</li><li>Troubleshoot system and application problems</li><li>Interact with other multiple departments of Albemarle</li><li>Security focused assist with the deployment of any patches, hotfixes on infrastructure as prescribed by the Global Infrastructure group</li><li>Printer and MFD (multi-functional device) support to include basic troubleshooting and queue management</li><li>Basic PBX support to include troubleshooting, adds, moves and changes</li><li>Provide support for video conferencing and collaboration tools such as Microsoft Teams</li><li>Be aware of and stay current with leading practices for IT through research, networking, prototyping and education</li><li>Perform other duties as assigned</li></ul>REQUIREMENTS<ul><li>Bachelor’s Degree in IT highly regarded</li><li>Industry Certifications (Microsoft, Cisco, ITIL, CompTIA) highly regarded</li><li>2 years of experience in a similar role</li><li>Ability to operate effectively within a team environment</li><li>Customer service focus and excellent troubleshooting skills</li><li>Experience with Service Now or FreshService ticketing system is an advantage</li><li>Experience with Microsoft SharePoint, 365 and Azure platform is an advantage</li><li>Excellent communication and documentation skills</li><li>Ability to communicate effectively in English, ideally in Spanish or German, in written and verbal form</li><li>Demonstrated experience in supporting Windows server and workstation environments</li><li>Experience with Virtualization technologies (VMWare or similar) advantageous</li><li>Experience with Networking Technologies (Cisco, Meraki or similar) advantageous</li><li>Experience with Enterprise Software Systems (ServiceNow, Microsoft Teams) advantageous</li><li>Experience with Collaboration Hardware and Software Systems (Crestron, Poly) advantageous</li><li>Familiarity with OT/PCS systems (PLC hardware) advantageous but not essential</li></ul>​Benefits of Joining Albemarle<ul><li>Competitive compensation</li><li>Comprehensive benefits package</li><li>A diverse array of resources to support you professionally and personally.</li></ul>Choose to unlock your full POTENTIAL. Apply today.

Albemarle leads the world in transforming essential resources into critical ingredients for mobility, energy, connectivity, and health. From our strength in Bromine and Lithium specialties, we partner with customers to pioneer new ways to move, power, connect and protect with people and planet in mind. As a values-driven company, we understand it is no longer enough to build things better, stronger and faster. We have to be cleaner, safer and smarter. Through the world&rsquo;s most diverse and reliable supply chain, we adapt, manage and utilize our world&rsquo;s most essential resources to create the greatest value out of every molecule. To help lead the way in progressing modern living, we have also to lead the way in safe and responsible operations. We are committed to building a more resilient world. We embrace the diversity of experience, talent, and thought. We work hard to create an inclusive work environment that empowers you to openly and honestly communicate, create and innovate. Our career opportunities span the globe from the United States to Australia. Your decision to join our team will be rewarded with a positive, team-oriented workplace that inspires personal and professional growth. We will make every effort to support your career goals and create opportunities for you to realize your full potential. This is our culture. This is our commitment.

Regional IT Helpdesk Analyst

Are you inspired by “what’s next”? So are we.When you join the Albemarle team, you contribute to a better tomorrow. You will play a role in powering many of the world’s largest and most critical industries, from energy and communications to transportation and electronics. We are putting innovation to work to improve people’s lives and we want YOU to be a part of it.Job DescriptionAlbemarle is seeking an Regional IT Helpdesk Analyst to join our team based at Budapest. The successful applicant will be responsible for the daily coordination and implementation of IT tasks to support the wider Budapest team and multiple Albemarle locations across the EMEA region.The Regional IT Helpdesk Analyst will be the first point of contact for all things IT. This will require both a technical and customer service-based approach. The applicant should have refined organizational, planning and prioritization skills and able to work collaboratively in a team environment.Your role as part of the IT team and reporting directly to the Global Service Desk Manager is essential to the on-going IT support to the Albemarle team. The role is hybrid with office presence at our site.KEY JOB RESPONSIBILITIES<ul><li>Assist wider EMEA IT team as a member of a newly introduced regional IT helpdesk team, directly supporting Albemarle's userbase in the entire EMEA region (~1500 users)</li><li>Serve as first point of contact , manage first call resolution of incoming IT incidents and tasks, escalate towards next point of contact where appropriate, and manage service outage procedures, using the Service Now ticketing platform</li><li>Troubleshoot system and application problems</li><li>Interact with other multiple departments of Albemarle</li><li>Security focused assist with the deployment of any patches, hotfixes on infrastructure as prescribed by the Global Infrastructure group</li><li>Printer and MFD (multi-functional device) support to include basic troubleshooting and queue management</li><li>Basic PBX support to include troubleshooting, adds, moves and changes</li><li>Provide support for video conferencing and collaboration tools such as Microsoft Teams</li><li>Be aware of and stay current with leading practices for IT through research, networking, prototyping and education</li><li>Perform other duties as assigned</li></ul>REQUIREMENTS<ul><li>Bachelor’s Degree in IT highly regarded</li><li>Industry Certifications (Microsoft, Cisco, ITIL, CompTIA) highly regarded</li><li>2 years of experience in a similar role</li><li>Ability to operate effectively within a team environment</li><li>Customer service focus and excellent troubleshooting skills</li><li>Experience with Service Now or FreshService ticketing system is an advantage</li><li>Experience with Microsoft SharePoint, 365 and Azure platform is an advantage</li><li>Excellent communication and documentation skills</li><li>Ability to communicate effectively in English, ideally in Spanish or German, in written and verbal form</li><li>Demonstrated experience in supporting Windows server and workstation environments</li><li>Experience with Virtualization technologies (VMWare or similar) advantageous</li><li>Experience with Networking Technologies (Cisco, Meraki or similar) advantageous</li><li>Experience with Enterprise Software Systems (ServiceNow, Microsoft Teams) advantageous</li><li>Experience with Collaboration Hardware and Software Systems (Crestron, Poly) advantageous</li><li>Familiarity with OT/PCS systems (PLC hardware) advantageous but not essential</li></ul>​Benefits of Joining Albemarle<ul><li>Competitive compensation</li><li>Comprehensive benefits package</li><li>A diverse array of resources to support you professionally and personally.</li></ul>Choose to unlock your full POTENTIAL. Apply today.

Regional IT Helpdesk Analyst

About the Job

About the Company

Albemarle Corporation

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