The Customer Service Manager has responsibilities that may include but are not limited to; recruitment and performance management, expediting freight approvals in constrained supply situations, driving defined productivity improvement activities and coaching and developing a team to ensure effective management of customers escalations and operational excellence.General Responsibilities • Supervises the team by assigning individual tasks related to customer interaction, supply coverage overview, inventory status etc. • Reviews daily reports to identify performance gaps and to drive performance and improve processes • Arranges timely assessments regarding customer allocation and workload within the team, and works on balancing resources • Coordinates work schedules and secures sufficient back-up within the team to cover business requirements • Arranges individual meetings to address performance, provide coaching and discuss development plans • Coordinates regular team meetings to keep the team informed and align priorities • Supervises the team’s performance and drives permanent corrective actions to identified gaps/ root cause/ problem solving • Collaborates with other managers, supervisors, team leaders across the local CS organization to leverage on resources, gain know-how/ best practices, etc. Experience / Qualifications • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience. • Ability to lead, coach, and develop team members • Holds self and others accountable to achieving goals and standards • Ability to work in a fast-paced environment to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal &amp; collaboration skills to work effectively with all levels of the organization including suppliers and/or external customersAdditional Skills/ Experience:<ul><li>Experience using Oracle strongly preferred:</li><li>Experience managing a team</li><li>Customer Service Experience preferred.</li></ul>#LI-MY1 #onsite  Base Salary Range: $75,400.00 - $103,620.00At Sensata, our employees are the key to our success and growth.  We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only.  Sensata considers several factors when extending an offer, including, but not limited to, a candidate’s experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.<h1>SmarterTogether</h1><ul><li>Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing</li><li>Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication</li><li> As OneSensata, we are working together to make things work together </li></ul>Click here to view <a href="https://www.sensata.com/sensata-recruitment-privacy-policy">Sensata Recruitment Privacy Statement</a>Click here to view our <a href="https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf">Sensata Recruitment Privacy Statement for China</a>NOTE:  If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly.  Type "FIND JOBS" in the Workday search bar.

Since 1963, Dynapower has provided power electronics solutions, along with an array of aftermarket services focused on continuous reliability and efficiency to an ever-expanding global customer base. We are a trusted leader in all types of power conversion equipment including high power rectifiers, inverters, DC/DC converters, integrated battery energy storage systems and transformers for use in hydrogen, e-mobility, energy storage, industrial, mining, defense and research applications. With headquarters and a 150,000 square-foot vertically integrated manufacturing facility in South Burlington, VT, Dynapower is collaborating with our partners and clients to shift the way our world uses power and advance our resilient, clean energy future.

Customer Service Manager

The Customer Service Manager has responsibilities that may include but are not limited to; recruitment and performance management, expediting freight approvals in constrained supply situations, driving defined productivity improvement activities and coaching and developing a team to ensure effective management of customers escalations and operational excellence.General Responsibilities • Supervises the team by assigning individual tasks related to customer interaction, supply coverage overview, inventory status etc. • Reviews daily reports to identify performance gaps and to drive performance and improve processes • Arranges timely assessments regarding customer allocation and workload within the team, and works on balancing resources • Coordinates work schedules and secures sufficient back-up within the team to cover business requirements • Arranges individual meetings to address performance, provide coaching and discuss development plans • Coordinates regular team meetings to keep the team informed and align priorities • Supervises the team’s performance and drives permanent corrective actions to identified gaps/ root cause/ problem solving • Collaborates with other managers, supervisors, team leaders across the local CS organization to leverage on resources, gain know-how/ best practices, etc. Experience / Qualifications • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience. • Ability to lead, coach, and develop team members • Holds self and others accountable to achieving goals and standards • Ability to work in a fast-paced environment to handle multiple competing tasks and demands • Strong communication skills; oral, written and presentation • Strong organization, planning and time management skills to achieve results • Strong personal and professional ethical values and integrity • Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel) • Strong interpersonal &amp; collaboration skills to work effectively with all levels of the organization including suppliers and/or external customersAdditional Skills/ Experience:<ul><li>Experience using Oracle strongly preferred:</li><li>Experience managing a team</li><li>Customer Service Experience preferred.</li></ul>#LI-MY1 #onsite &nbsp;Base Salary Range: $75,400.00 - $103,620.00At Sensata, our employees are the key to our success and growth.&nbsp; We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only.&nbsp; Sensata considers several factors when extending an offer, including, but not limited to, a candidate’s experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave. Certain positions are also eligible for short-term incentive and long-term incentive programs.<h1>SmarterTogether</h1><ul><li>Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing</li><li>Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication</li><li>&nbsp;As OneSensata, we are working together to make things work together&nbsp;</li></ul>Click here to view <a href="https://www.sensata.com/sensata-recruitment-privacy-policy">Sensata Recruitment Privacy Statement</a>Click here to view our <a href="https://www.sensata.com/sites/default/files/a/sensata_china_recruitment_privacy_policy.pdf">Sensata Recruitment Privacy Statement for China</a>NOTE:&nbsp; If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet&nbsp;to apply directly.&nbsp; Type "FIND JOBS" in the Workday search bar.

Customer Service Manager

About the Job

About the Company

Dynapower

Similar Jobs

Customer Support Specialist

Customer Support Specialist

Program Manager Professional

Program Manager Professional

Customer Quality Champion

Customer Quality Champion