LocationMumbai - 10th Floor, Ventura, Hiranandani Gardens, PowaiBrookfield CultureBrookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. Job Description<div>LOCATION: Mumbai</div><h1></h1>COMPANY CULTURE:Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.POSITION SUMMARY:As a member of the HR Service Desk (HRSD), the Analyst will primarily be responsible for resolving tickets, queries and requests relating to HR Services (HRS) program administration.  This includes providing day-to-day core transactional and administrative support in the various HR functions.    The Analyst will be responsible for ensuring quality customer service to both employees and the larger global HR team. RESPONSIBILITIES:<ul><li>Provide first level (Tier 1) Workday customer service and troubleshooting support to employees and the various teams throughout Brookfield.</li><li>Partner with global colleagues to execute transactions within workday, including Job requisitions, hire transactions, one-time payments, any ad hoc processes, as assigned</li><li>Support the background check verification process, by liaising with the vendor to ensure closure of cases in a timely manner</li><li>Provide timely and accurate responses to requests generated via tickets, email, chat and phone ensuring all requests are logged into the case management system.</li><li>Record and communicate problems, situations, and solutions to coordinate with the global teams.</li><li>Support data entry and auditing activities to ensure data integrity</li><li>Provide support on regional and global HRS projects as required</li><li>Identify opportunities for process improvements, recommend solutions and contribute to the implementation of best practices within HRSD.</li><li>Update and maintain process documentation and training materials.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONS &amp; EXPERIENCE REQUIRED: <ul><li>Post-secondary education (University or College graduate)</li><li>3+ years of related work experience in HR operations or shared service model supporting different countries with direct support to employees and global HR teams. </li><li>Experience working in a global team (Follow-the-sun (FTS) model as asset)</li><li>Experience with an HRIS in a high-volume shared services environment (Workday experience is preferred)</li><li>Experience with a case management system (SolarWinds experience is an asset)</li><li>Intermediate to advanced computer skills including MS Office applications: Word, Excel, PowerPoint, and Outlook</li></ul>KEY COMPENTENCIES / BEHAVIOURS REQUIRED: <ul><li>Excellent written and verbal communication skills, being fluent in both written and spoken English</li><li>Conscientious with a strong attention to accuracy and details </li><li>Self motivated, highly organized, and able to juggle multiple projects / priorities</li><li>Ability to handle sensitive and confidential information with discretion.</li><li>Ability to generate trust, confidence and credibility</li><li>Demonstrates excellent analytical and problem-solving skills</li><li>Ability to demonstrate sound decision-making, considering team and organizational goals​</li></ul>This position would be suitable for those candidates who meet the position requirements and who thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results.Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it.  Accordingly, we do not tolerate workplace discrimination, violence or harassment.We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

Brookfield is invested in long-life, high-quality assets and businesses around the world that form the backbone of the global economy. With over $925 billion in assets under management, and over 100 years&rsquo; experience as an owner and operator, we put our own capital to work in virtually every transaction, aligning interests with our partners and investors, and bringing the strengths of our operational expertise, global reach and large-scale capital to bear in everything we do.
To learn more about our global businesses spanning renewable power and transition, infrastructure, real estate, private equity and credit, please visit www.brookfield.com.
Phishing and Fraudulent Websites Warning Please be aware of the misuse of the Brookfield name and brand by individuals and groups fraudulently publishing fake websites and engaging in &ldquo;phishing&rdquo; scams that seek personal or confidential information from potential job candidates. This includes the posting of fake Brookfield job offers on LinkedIn and other career sites.

HR Service Desk -Analyst

LocationMumbai - 10th Floor, Ventura, Hiranandani Gardens, PowaiBrookfield CultureBrookfield has a unique and dynamic culture.&nbsp; We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:&nbsp; Entrepreneurial, Collaborative and Disciplined.&nbsp; Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses. Job Description<div>LOCATION: Mumbai</div><h1></h1>COMPANY CULTURE:Brookfield has a unique and dynamic culture.&nbsp; We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:&nbsp;Entrepreneurial, Collaborative and Disciplined.&nbsp; Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.POSITION SUMMARY:As a member of the HR Service Desk (HRSD), the Analyst will primarily be responsible for resolving tickets, queries and requests relating to HR Services (HRS) program administration.  This includes providing day-to-day core transactional and administrative support in the various HR functions.   &nbsp;The Analyst will be responsible for ensuring quality customer service to both employees and the larger global HR team. RESPONSIBILITIES:<ul><li>Provide first level (Tier 1) Workday customer service and troubleshooting support to employees and the various teams throughout Brookfield.</li><li>Partner with global colleagues to execute transactions within workday, including Job requisitions, hire transactions, one-time payments, any ad hoc processes, as assigned</li><li>Support the background check verification process, by liaising with the vendor to ensure closure of cases in a timely manner</li><li>Provide timely and accurate responses to requests generated via tickets, email, chat and phone ensuring all requests are logged into the case management system.</li><li>Record and communicate problems, situations, and solutions to coordinate with the global teams.</li><li>Support data entry and auditing activities to ensure data integrity</li><li>Provide support on regional and global HRS projects as required</li><li>Identify opportunities for process improvements, recommend solutions and contribute to the implementation of best practices within HRSD.</li><li>Update and maintain process documentation and training materials.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONS &amp; EXPERIENCE REQUIRED: <ul><li>Post-secondary education (University or College graduate)</li><li>3+ years of related work experience in HR operations or shared service model supporting different countries with direct support to employees and global HR teams.&nbsp;</li><li>Experience working in a global team (Follow-the-sun (FTS) model as asset)</li><li>Experience with an&nbsp;HRIS in a high-volume shared services environment (Workday&nbsp;experience is preferred)</li><li>Experience with a case management system (SolarWinds experience is an asset)</li><li>Intermediate to advanced computer skills including MS Office applications: Word, Excel, PowerPoint, and Outlook</li></ul>KEY COMPENTENCIES / BEHAVIOURS REQUIRED: <ul><li>Excellent written and verbal communication skills, being fluent in both written and spoken English</li><li>Conscientious with a strong&nbsp;attention to accuracy and details&nbsp;</li><li>Self motivated, highly organized, and able to juggle multiple projects / priorities</li><li>Ability to handle sensitive and confidential information with discretion.</li><li>Ability to generate trust, confidence and credibility</li><li>Demonstrates excellent analytical&nbsp;and problem-solving skills</li><li>Ability to demonstrate sound decision-making,&nbsp;considering team and organizational&nbsp;goals​</li></ul>This position would be suitable for those candidates who meet the position requirements and who thrive in a performance-driven environment that emphasizes employee leadership and accountability for delivering results.Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it.&nbsp; Accordingly, we do not tolerate workplace discrimination, violence or harassment.We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

HR Service Desk -Analyst

About the Job

About the Company

Brookfield Global Asset Management Limited

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