Your mission We’re looking for a proactive and versatile Customer Service Specialist to support both B2B partners and B2C customers. This role blends service excellence with payment/invoicing support, training delivery, and multilingual communication. A solid understanding of CRM and PSP tools is essential to thrive in this dynamic and evolving environment. Key Responsibilities: <ul><li>Provide outstanding customer support to B2B partners and B2C customers across different channels (phone, email and chat)</li><li>Resolve customer and partner queries and escalations with professionalism, empathy and urgency</li><li>Manage B2B payment and invoicing inquiries, including troubleshooting and coordination with internal teams</li><li>Navigate CRM platforms to document interactions, track case status, and escalate appropriately</li><li>Utilize PSP systems to resolve payment- and invoice-related issues</li><li>Create and maintain process documentation and develop customer-facing resources</li><li>Design and lead engaging training sessions for B2C support teams online and in person</li><li>Track and report inquiries and service calls to provide baseline for enhancing support </li></ul> Your profile <ul><li>Solid background in Customer Service, preferably in B2B Partner Support (completed studies are a plus)</li><li>Proven ability to handle complaint and escalation management</li><li>Strong proficiency in CRM systems (e.g., Salesforce, Zendesk, HubSpot or similar)</li><li>Demonstrated experience supporting B2B payment and invoicing queries</li><li>Skilled in creating process documentation and delivering structured group training</li><li>Multilingual communication abilities (spoken and written)</li></ul> Our Mission There should be no borders when it comes to electric travel. That’s why we are building, operating, and constantly growing our network of high-power charging stations along highways in 24 European countries. All charging stations are open to electric vehicles of any brand. With several charging points at each location. With ultra-fast charging stations that recharge your vehicle’s batteries for the next stretch of your journey in the shortest time possible.  And as we provide 100% renewable energy everywhere in our network, charging at IONITY means carbon-neutral driving.

IONITY makes long-distance travel with electric vehicles an enjoyable experience.


Customer Service Specialist (B2B & B2C) - f/m/x

Your mission We’re looking for a proactive and versatile Customer Service Specialist to support both B2B partners and B2C customers. This role blends service excellence with payment/invoicing support, training delivery, and multilingual communication. A solid understanding of CRM and PSP tools is essential to thrive in this dynamic and evolving environment. Key Responsibilities: <ul><li>Provide outstanding customer support to B2B partners and B2C customers across different channels (phone, email and chat)</li><li>Resolve customer and partner queries and escalations with professionalism, empathy and urgency</li><li>Manage B2B payment and invoicing inquiries, including troubleshooting and coordination with internal teams</li><li>Navigate CRM platforms to document interactions, track case status, and escalate appropriately</li><li>Utilize PSP systems to resolve payment- and invoice-related issues</li><li>Create and maintain process documentation and develop customer-facing resources</li><li>Design and lead engaging training sessions for B2C support teams online and in person</li><li>Track and report inquiries and service calls to provide baseline for enhancing support&nbsp;</li></ul> Your profile <ul><li>Solid background in Customer Service, preferably in B2B Partner Support (completed studies are a plus)</li><li>Proven ability to handle complaint and escalation management</li><li>Strong proficiency in CRM systems (e.g., Salesforce, Zendesk, HubSpot or similar)</li><li>Demonstrated experience supporting B2B payment and invoicing queries</li><li>Skilled in creating process documentation and delivering structured group training</li><li>Multilingual communication abilities (spoken and written)</li></ul> Our Mission There should be no borders when it comes to electric travel. That’s why we are building, operating, and constantly growing our network of high-power charging stations along highways in 24 European countries. All charging stations are open to electric vehicles of any brand. With several charging points at each location. With ultra-fast charging stations that recharge your vehicle’s batteries for the next stretch of your journey in the shortest time possible.  And as we provide 100% renewable energy everywhere in our network, charging at IONITY means carbon-neutral driving.

Customer Service Specialist (B2B & B2C) - f/m/x

About the Job

About the Company

IONITY

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