Roles<ul><li>Oversees the identification, implementation, control, and sustainability of Continuous Improvement (CI), Digital, and Innovation initiatives within the respective Tower (O2C/S2P/R2R/H2R) at AECOM.</li><li>Collaborates closely with the GPO community and Service Delivery teams, while managing the ‘Ops Excellence’ Subject Matter Experts’ ecosystem to drive efficiency and operational excellence.</li><li>Requires flexibility in working hours, ensuring alignment with various time zones (US, India, Manila, Romania, UK) for effective global coordination.</li><li> Occasional travel to other GBS Centres is expected to facilitate collaboration and knowledge-sharing.</li></ul>ResponsibilitiesLean &amp; Six Sigma Methodologies Implementation<ul><li>Oversees the ongoing training, testing, and certification of AECOM employees in Lean and Green Belt methodologies.</li><li>Leads the integration of Lean Six Sigma to optimize processes, reduce inefficiencies, and elevate quality in alignment with set efficiency targets.</li><li>Manages the annual maturity assessment for processes, ensuring continuous framework improvements, guiding teams through the scoring phase, and delivering actionable recommendations for implementation.</li></ul>Process Management &amp; Governance<ul><li>Collaborates with the GPO to identify and drive process improvement opportunities.</li><li>Leads initiatives to enhance process management frameworks, ensuring end-to-end ownership and accountability.</li><li>Oversees Governance with ‘Ops Excellence’ SMEs within Service Delivery teams, facilitating an ecosystem that prioritizes improvement ideas into ‘Just do it’ actions, Lean projects, and Green Belt initiatives.</li></ul>Automation Ownership Across the designated Process<ul><li>Responsible for developing a comprehensive Automation Roadmap to enhance process efficiency.</li><li>Collaborates with business analysts and developers to ensure automation initiatives are aligned with strategic business goals, driving measurable benefits.</li></ul>Outcome Delivery<ul><li>Guarantees the achievement of measurable improvements in quality, efficiency, and customer satisfaction.</li><li>Enhance transparency in service delivery through strong governance and reporting frameworks.</li><li>Partner with stakeholders to ensure operations align with organizational objectives, driving value realization and seamless operational consistency across geographies.</li></ul>Domain Knowledge<ul><li>In addition to demonstrating prior use of Lean Six Sigma methodologies, candidates must also possess domain expertise relevant to the role they’re applying for. For instance, in an S2P role, this includes a solid understanding of sub-processes level, the ability to measure and track KPIs effectively, and proficiency in leveraging RPA and other process-specific tools.</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Operational Excellence Tower Lead (O2C/S2P/R2R/H2R)

Roles<ul><li>Oversees the identification, implementation, control, and sustainability of Continuous Improvement (CI), Digital, and Innovation initiatives within the respective Tower (O2C/S2P/R2R/H2R) at AECOM.</li><li>Collaborates closely with the GPO community and Service Delivery teams, while managing the ‘Ops Excellence’ Subject Matter Experts’ ecosystem to drive efficiency and operational excellence.</li><li>Requires flexibility in working hours, ensuring alignment with various time zones (US, India, Manila, Romania, UK) for effective global coordination.</li><li>&nbsp;Occasional travel to other GBS Centres is expected to facilitate collaboration and knowledge-sharing.</li></ul>ResponsibilitiesLean &amp; Six Sigma Methodologies Implementation<ul><li>Oversees the ongoing training, testing, and certification of AECOM employees in Lean and Green Belt methodologies.</li><li>Leads the integration of Lean Six Sigma to optimize processes, reduce inefficiencies, and elevate quality in alignment with set efficiency targets.</li><li>Manages the annual maturity assessment for processes, ensuring continuous framework improvements, guiding teams through the scoring phase, and delivering actionable recommendations for implementation.</li></ul>Process Management &amp; Governance<ul><li>Collaborates with the GPO to identify and drive process improvement opportunities.</li><li>Leads initiatives to enhance process management frameworks, ensuring end-to-end ownership and accountability.</li><li>Oversees Governance with ‘Ops Excellence’ SMEs within Service Delivery teams, facilitating an ecosystem that prioritizes improvement ideas into ‘Just do it’ actions, Lean projects, and Green Belt initiatives.</li></ul>Automation Ownership Across the designated Process<ul><li>Responsible for developing a comprehensive Automation Roadmap to enhance process efficiency.</li><li>Collaborates with business analysts and developers to ensure automation initiatives are aligned with strategic business goals, driving measurable benefits.</li></ul>Outcome Delivery<ul><li>Guarantees the achievement of measurable improvements in quality, efficiency, and customer satisfaction.</li><li>Enhance transparency in service delivery through strong governance and reporting frameworks.</li><li>Partner with stakeholders to ensure operations align with organizational objectives, driving value realization and seamless operational consistency across geographies.</li></ul>Domain Knowledge<ul><li>In addition to demonstrating prior use of Lean Six Sigma methodologies, candidates must also possess domain expertise relevant to the role they’re applying for. For instance, in an S2P role, this includes a solid understanding of sub-processes level, the ability to measure and track KPIs effectively, and proficiency in leveraging RPA and other process-specific tools.</li></ul>

Operational Excellence Tower Lead (O2C/S2P/R2R/H2R)

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AECOM

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