Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea? We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?  As FS Coordinator, you will be the focal point with customers and internal stakeholders in the delivery of Field Services (FS) for Shaft Line Solutions. You will be part of a team managing the daily activities and schedules of approximately 9 engineers located in Australia and Korea. In this position you will be reporting to the FS Manager.The location of this position is in Busan, Korea.What will you be doing: As Field Service Coordinator, Shaft Line Solutions, your work will focus on these responsibilities:<ul style="margin-top:0.0cm;margin-bottom:0.0cm;"><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Receive and process field service enquiries; identify service requirements, schedules and locations. </li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Plan activities, resources, spare parts, costs and time schedules for work orders.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Manage diaries and coordinate field service personnel, matching available skills to jobs.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Liaise with customers to coordinate requirements and formalize service bookings.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Coordinate personnel when they are assigned on a work order.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Act as "point of contact" for the customer during the work order.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Raise internal and external orders for service provisions.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Collect costs, prepare invoices, time sheet, and administer pay for service personnel.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Service follow-up, ensure customer satisfaction, obtain feedback and maintain service record files.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Ensure that the work is executed according to QSHE guidelines and site procedures and policies.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Follow-up and report on the status of work orders to customer and/or internal stakeholders.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Continuously seek for solutions in according to best practices.</li></ul> To be successful in this role, we expect you to have:<ul style="margin-top:0.0cm;margin-bottom:0.0cm;"><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Bsc in Engineering or equivalent experiences.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Min 1~2 years’ experience in a customer facing role with responsibility for collation of costs and invoices.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Excellent organizational skills and customer empathy.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Strong commitment to delivering excellent customer service.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Excellent communication skills and well-developed cultural awareness and sensitivity.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">A safety-first mind-set.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Proficiency with standard MS tools and experience with SAP would be an advantage.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">A working knowledge of bookkeeping and commercial administration processes.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Good in English, spoken and written to communicate with the external/internal stakeholders.</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Fluent in Korean, spoken and written</li><li style="margin-top:0.0cm;margin-right:0.0cm;margin-bottom:8.0pt;line-height:115%;font-size:10.0pt;font-family:Aptos , sans-serif;color:black;">Willing and able to travel.</li></ul> NB: To process applicant's personal information safely during the recruitment process, the applications are collected via System (Career in website) only and we don't collect the applicant's full Social Security ID number. Therefore, please do send your application by the system (not by email), and input the date of birth only in the applications instead of the whole Social Security ID number. Why you and us All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation. Contact &amp; next steps   Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. In case of any questions, reach out to(only for questions from direct job applicants, applications through email will not be recorded or responded to):Hyun Joo Kim Talent Acquisition Partner Email: hyunjoo.kim@wartsila.comLast application date: 14/08/2025  At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.  Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. This is Wärtsilä Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>. #wärtsilämarine

We enable sustainable societies through innovation in technology and services together with all our stakeholders &ndash; today and tomorrow. We emphasise innovation in sustainable technology and services to help our customers continuously improve environmental and economic performance. We work together with our strong ecosystem of partners every day, providing a wide portfolio of leading technologies and innovative solutions that offer our customers superior uptime, reliability and foreseeable lifecycle costs across their operations. Our global passionate team of 17,500 energy and maritime experts in 200 locations in more than 70 countries is committed to shaping decarbonisation transformation of our industries across the globe.

Field Service Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future.&nbsp;With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea? We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services&nbsp;- together. Are you ready to jump onboard?&nbsp;&nbsp;As FS Coordinator, you will be the focal point with customers and internal stakeholders in the delivery of Field Services (FS) for Shaft Line Solutions. You will be part of a team managing the daily activities and schedules of approximately 9 engineers located in Australia and Korea. In this position you will be reporting to the FS Manager.The location of this position is in Busan, Korea.What will you be doing: As&nbsp;Field Service Coordinator, Shaft Line Solutions,&nbsp;your work will focus on these responsibilities:<ul><li>Receive and process field service enquiries; identify service requirements, schedules and locations.&nbsp;</li><li>Plan activities, resources, spare parts, costs and time schedules for work orders.</li><li>Manage diaries and coordinate field service personnel, matching available skills to jobs.</li><li>Liaise with customers to coordinate requirements and formalize service bookings.</li><li>Coordinate personnel when they are assigned on a work order.</li><li>Act as "point of contact" for the customer during the work order.</li><li>Raise internal and external orders for service provisions.</li><li>Collect costs, prepare invoices, time sheet, and administer pay for service personnel.</li><li>Service follow-up, ensure customer satisfaction, obtain feedback and maintain service record files.</li><li>Ensure that the work is executed according to QSHE guidelines and site procedures and policies.</li><li>Follow-up and report on the status of work orders to customer and/or internal stakeholders.</li><li>Continuously seek for solutions in according to best practices.</li></ul> To be successful in this role, we expect you to have:<ul><li>Bsc in Engineering or equivalent experiences.</li><li>Min 1~2 years’ experience in a customer facing role with responsibility for collation of costs and invoices.</li><li>Excellent organizational skills and customer empathy.</li><li>Strong commitment to delivering excellent customer service.</li><li>Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.</li><li>Excellent communication skills and well-developed cultural awareness and sensitivity.</li><li>A safety-first mind-set.</li><li>Proficiency with standard MS tools and experience with SAP would be an advantage.</li><li>A working knowledge of bookkeeping and commercial administration processes.</li><li>Good in English, spoken and written to communicate with the external/internal stakeholders.</li><li>Fluent in Korean, spoken and written</li><li>Willing and able to travel.</li></ul>&nbsp;NB:&nbsp;To process applicant's personal information safely during the recruitment process, the applications are collected via System (Career&nbsp;in website) only and we don't collect the applicant's full Social Security ID number. Therefore, please do&nbsp;send your application by the system (not by email), and input the date of birth only in the applications instead of&nbsp;the whole Social Security ID number.&nbsp;Why you and us All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.&nbsp;Contact &amp; next steps&nbsp;&nbsp; Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.&nbsp;In case of any questions, reach out to(only for questions from direct job applicants, applications through email will not be recorded or responded to):Hyun Joo Kim Talent Acquisition Partner Email: hyunjoo.kim@wartsila.comLast application date: 14/08/2025&nbsp;&nbsp;At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.&nbsp; Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.&nbsp;This is Wärtsilä&nbsp;Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on <a href="http://www.wartsila.com">www.wartsila.com</a>.&nbsp;#wärtsilämarine

Field Service Coordinator

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About the Company

Wartsila

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