In the Front of House role, you are responsible for presenting an exceptional first impression of the company’s friendliness, professional service, and high standards. Being passionate for providing extraordinary service, you will be able to work positively in a fast- paced environment. You will offer immediate, prompt assistance from the very first moment that guests step in the office, and a warm and professional welcome to our guests. Role Responsibilities:Reception<ul><li>Review meeting and visitor bookings daily, and ensure that requested facilities (room layouts, hospitality, additional facilities) are arranged. </li><li>Pre-register visitors into the office systems, to enhance the sign in experience, and as applicable send pre-arrival information.</li><li>Provide a welcome on arrival for all visitors as soon as they step into the office, sign visitors in (and out) of the office and provide health and safety induction.</li><li>Manage the access control system, issuing keys or passes for contractors and visitors, ensuring access is only provided to authorised personnel and report any intruders immediately.</li><li>Communicate visitor and guest arrivals to the relevant people promptly so that the visitor or guest is either met or escorted to the relevant meeting room / area in a timely manner.</li><li>Book hospitality lunches and refreshments. Take delivery and store appropriately before use.</li><li>Make the front of house the first point of call for all guest questions and enquiries, from finding local restaurants, travel advice, local knowledge, taxis etc.</li></ul><ul><li>Handle incoming and outgoing mail and courier services.  Arrange collection of out-going post.</li><li>Maintain the franking equipment and online postage service account.</li></ul>Office Management<ul><li>Maintain a tidy reception and lounge area ensuring that refreshment facilities are replenished and everywhere is clean and tidy.</li><li>Carry out regular room checks to ensure correct set up and readiness for guest use, replenishing consumables as required. Check that all AV equipment is working and report any unresolved issues to Facilities Management. Ensure that AV instruction guides are in the room and available to users.</li><li>Maintain an organised and tidy work area, which includes the desk, meeting rooms, client cloakroom and back office.</li><li>Report technical faults and maintenance issues via the correct reporting process and ensure prompt close out.</li><li>Ensure booked authorised Contractors have access to the building as required and refer unexpected Contractors to Office Manager prior to admitting.</li><li>Events Management - assist the team with preparation for special meetings and events.</li></ul>Systems<ul><li>Maintain external meeting room schedules using appropriate AECOM Office booking tool and manage any conflicts professionally.</li><li>Be the local contact for managing and maintaining the Office Sign In system for visitors.</li><li>Have a strong knowledge of our travel booking systems, office booking systems and purchasing systems to support others with bookings and purchases.</li></ul>Safety Training (training to be provided as required)<ul><li>Desirable to hold First Aider and Fire Marshal training, and act in these roles as required.</li><li>Hold level 1 (or 2 if relevant to location) food hygiene certificate and ensure food hygiene processes are applied in kitchen and food service areas.</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Front of House

In the&nbsp;Front of House&nbsp;role, you are responsible for presenting an exceptional first impression of the&nbsp;company’s friendliness, professional service, and high standards.&nbsp;Being passionate for providing extraordinary service, you will be able to work positively in a fast- paced environment.&nbsp;You will offer immediate, prompt assistance from the very first moment that guests step in the office, and a warm and professional welcome to our guests.&nbsp;Role Responsibilities:Reception<ul><li>Review meeting and visitor bookings daily, and ensure that requested facilities (room layouts, hospitality, additional facilities) are arranged.&nbsp;</li><li>Pre-register visitors into the office systems, to enhance the sign in experience, and as applicable send pre-arrival information.</li><li>Provide a welcome on arrival for all visitors as soon as they step into the office, sign visitors in (and out) of the office and provide health and safety induction.</li><li>Manage the access control system, issuing keys or passes for contractors and visitors, ensuring access is only provided to authorised personnel and report any intruders immediately.</li><li>Communicate visitor and guest arrivals to the relevant people promptly so that the visitor or guest is either met or escorted to the relevant meeting room / area in a timely manner.</li><li>Book hospitality lunches and refreshments. Take delivery and store appropriately before use.</li><li>Make the front of house the first point of call for all guest questions and enquiries, from finding local restaurants, travel advice, local knowledge, taxis etc.</li></ul><ul><li>Handle incoming and outgoing mail and courier services.&nbsp; Arrange collection of out-going post.</li><li>Maintain the franking equipment and online postage service account.</li></ul>Office Management<ul><li>Maintain a tidy reception and lounge area ensuring that refreshment facilities are replenished and everywhere is clean and tidy.</li><li>Carry out regular room checks to ensure correct set up and readiness for guest use, replenishing consumables as required. Check that all AV equipment is working and report any unresolved issues to Facilities Management. Ensure that AV instruction guides are in the room and available to users.</li><li>Maintain an organised and tidy work area, which includes the desk, meeting rooms, client cloakroom and back office.</li><li>Report technical faults and maintenance issues via the correct reporting process and ensure prompt close out.</li><li>Ensure booked authorised Contractors have access to the building as required and refer unexpected Contractors to Office Manager prior to admitting.</li><li>Events Management - assist the team with preparation for special meetings and events.</li></ul>Systems<ul><li>Maintain external meeting room schedules using appropriate AECOM Office booking tool and manage any conflicts professionally.</li><li>Be the local contact for managing and maintaining the Office Sign In system for visitors.</li><li>Have a strong knowledge of our travel booking systems, office booking systems and purchasing systems to support others with bookings and purchases.</li></ul>Safety Training&nbsp;(training to be provided as required)<ul><li>Desirable to hold First Aider and Fire Marshal training, and act in these roles as required.</li><li>Hold level 1 (or 2 if relevant to location) food hygiene certificate and ensure food hygiene processes are applied in kitchen and food service areas.</li></ul>

Front of House

About the Job

About the Company

AECOM

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