This is a hybrid role with two required days per week in our Ravenswood, Chicago office, plus up to 25% travel to our clients. About usFood waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 70 countries around the world supported by our offices in London, Dubai, Singapore, Cluj-Napoca (Romania) and Chicago. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.Winnow’s clients on average reduce waste by over 50% by value and sustain savings. Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations.As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has received tremendous enthusiasm from our clients and the industry. You can read more about it on<a href="https://blog.winnowsolutions.com/winnow-is-automating-food-waste-management-with-ai"> our website</a> and<a href="https://www.forbes.com/sites/danagunders/2019/03/22/meet-the-smartest-trash-bin-yet/"> this article in Forbes.</a>Other recent accolades saw Winnow listed in the top 10 of the <a href="https://forwardfooding.com/foodtech500/">FoodTech 500 awards</a> - the worlds first definitive list of the global entrepreneurial talent at the intersection between food, technology and sustainability, as well as winning Impact 50's most impactful companies to work for. You can read more about it<a href="https://blog.winnowsolutions.com/winnow-named-an-impact-fifty-winner"> here</a>.We are passionate about living our values and place them at the centre of everything we do. We are excited about like minded talent who share these values, joining us in our mission:Equal parts head and heart. We’re both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term. Bravely honest. With each other, that means we’re a transparent organisation where healthy, respectful debate is encouraged. With our customers, we challenge them if we don’t think they’re achieving their goals, whether they be environmental or financial. People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving. We’re breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience. Bound by food. We’re a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food. Hungry and humble. Our product is revolutionary, our people are impressive, and we’re hungry for change. But, we’re just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey. People and planet positive. We’re caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we’re also committed to actively reducing our own footprint while doing so. We’re leaving the planet and its people better off than we found them.This is an opportunity to join an exciting organisation and help us propel our growth at what are truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it.About the operations teamThe Operations team are responsible for the onboarding and implementation of our technology across new customers, as well as ensuring ongoing success once the system is up and running on client sites. The goal is successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale.The Operations team manages the processes, systems and controls which enable our business to successfully scale and grow. The team continually reviews these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives.Our Operations team consists of over 25 colleagues who are based in London, Dubai, Singapore, Chicago and Mexico.About the roleAs a Customer Success Manager, you will be responsible for providing our clients with an extraordinary experience. You will be responsible for managing project plans, helping our clients to onboard, implement the solution, drive reductions and sustain change using our systems. The role will require travel across the region, including international trips to client sites. We’re looking for someone who is comfortable and able to travel as needed.Key objectivesThe full scope of your role will be discussed in detail at the interview, however, typical tasks might include:<ul> <li>Build strong relationships with clients ensuring they are bought into making Winnow system successful</li> <li>Ensure no client falls through the cracks and is left behind – the buck stops with you! </li> <li>Take a consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction</li> <li>Proactively analyze client reports and troubleshoot with the client where needed</li> <li>Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary</li> <li>Be the voice of the client internally, feeding back client priorities to internal teams (Product, Finance, Customers Support, etc.) and being the liaison between these teams and your account </li> <li>Take initiative to improve internal processes and procedures</li> </ul>RequirementsAbout You<ul> <li>You are likely to be least degree educated</li> <li>Fluency in Spanish will be a distinct advantage</li> <li>You will have gained work experience ideally within a multi-national organization in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity</li> <li>You have an intermediate level of Excel and working knowledge of Word and Powerpoint</li> <li>You are looking for a role to broaden your Customer Success experience while contributing to a meaningful mission. That said, we’re also open to individuals without prior Customer Success experience who are eager to build a career in this area</li> <li>You will have excellent verbal and written communication skills in English</li> </ul>Personal attributes<ul> <li>You are results driven and highly motivated. You are a data driven person who can use data to track the success of your clients</li> <li>You have proven experience of knowing what it takes to provide consistently first-class customer service to external customers, remaining calm and measured even when dealing with the most demanding individuals </li> <li>You are comfortable taking ownership and accountability for your work whilst working effectively as part of a larger team and with limited supervision</li> <li>You have experience working as part of a global team and building positive relationships with internal and external individual across borders</li> <li>With excellent communication skills you are a confident and articulate presenter. You communicate clearly in both written and spoken language. You listen attentively and are experienced in building successful relationships at all levels from CEO to analyst</li> <li>You are persuasive and personable and find building relationships with your customers enjoyable</li> <li>You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to get things right first time</li> <li>You are able to organise self, including effective scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines</li> <li>You understand how to manage change and are happy to get your hands dirty</li> </ul>Our shared attributes<ul> <li>You are both passionate and measured. You carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term</li> <li>You are transparent in approach and enjoy healthy, respectful debate. You work hard to build open and honest collaborative relationships</li> <li>You get things done and seek to continually improve. Your customers want you on their team</li> <li>You are passionate about the value of food and are committed to the fight against food waste</li> <li>You are humble in approach and quick to pitch in if you see someone struggling</li> </ul>Benefits<ul> <li>Competitive base salary plus annual customer success bonus</li> <li>23 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave</li> <li>Company stock options package</li> <li>401k contributions</li> <li>Company part-funded health insurance and eye care allowance</li> <li>2 Wellness hours per month plus a 44 USD gross monthly wellness allowance</li> <li>Eligible for Customer Success discretionary bonus scheme</li> <li>Employee Assistance Program - 24/7 helpline for your wellbeing</li> <li>Learning and development allowance of 370 USD annually</li> <li>Hybrid way of working - we’re all in the office on Tuesdays and Wednesdays</li> <li>Company provided snacks and coffee on office days</li> <li>Early Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by then</li> <li>Our own office space with a great working environment</li> <li>You will love what you do – waking up every day solving one of the biggest social problems of our generation - food waste</li> <li>Committed team members with broad experience who share a common passion to build a world class business</li> </ul>

Kitchens using Winnow know exactly what they're putting in their bins. At Winnow, we help the food service and hospitality industry cut down on food waste by making the kitchen smarter.With <a href="https://www.winnowsolutions.com/vision?hsLang=en" rel="noopener noreferrer" target="_blank">Winnow Vision</a>, our AI-enabled tool, kitchens can automatically track food waste. Winnow Vision uses computer vision to help chefs easily pinpoint waste, cut costs and save time. The system takes photos of wasted food as it's thrown away and, using the images, the machine trains itself to recognise what has been thrown in the bin. This means that, over time, food will be thrown in the bin and the data will be captured automatically. This increases data accuracy and ease of use.Simple and intuitive to use, the <a href="https://www.winnowsolutions.com/en/product?hsLang=en" rel="noopener noreferrer" target="_blank">Winnow Waste Monitor</a> comprises a digital scale and a connected tablet. Using any bin, team members throw food away in the usual way. The weight is recorded and then the user selects the reason and identifies the item/dish using the tablet.

Customer Success Manager

This is a hybrid role with two required days per week in our Ravenswood, Chicago office, plus up to 25% travel to our clients. About usFood waste is a $1 trillion problem – costing the world over 1% of global GDP. We’re dead set on solving the problem and looking for people to help us achieve our mission. We, at Winnow, believe that food is far too valuable to waste, and that technology can transform the way we produce food. Our team is made of people who all share a passion for food and technology.Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We have worked with hundreds of sites and are operating in over 70 countries around the world supported by our offices in London, Dubai, Singapore, Cluj-Napoca (Romania) and Chicago. We are a rapidly growing company with a strong base of clients who are rolling out our system globally. We have blue-chip customers including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others.Winnow’s clients on average reduce waste by over 50% by value and sustain savings. Winnow has now worked with hundreds of sites to reduce food waste, including hotels, universities and schools, staff restaurants, event/hospitality kitchens, buffets, pubs, and high street restaurants. Where the system is permanently adopted, pre-consumer waste value is reduced by 50% - 70% with no detrimental impact to the perceived quality or value of the offer to their customers. This represents a typical improvement of food cost savings of 3% to 8%, commonly a 40%+ increase in profitability for operations.As the global leader in addressing food waste, we are committed to continue pushing the envelope on what technology can do to solve this problem. Winnow Vision, our new artificial intelligence-based technology, is trained to automatically track all food waste thrown away. It has won awards at the World Economic Forum and has received tremendous enthusiasm from our clients and the industry. You can read more about it on<a href="https://blog.winnowsolutions.com/winnow-is-automating-food-waste-management-with-ai"> our website</a> and<a href="https://www.forbes.com/sites/danagunders/2019/03/22/meet-the-smartest-trash-bin-yet/"> this article in Forbes.</a>Other recent accolades saw Winnow listed in the top 10 of the <a href="https://forwardfooding.com/foodtech500/">FoodTech 500 awards</a> - the worlds first definitive list of the global entrepreneurial talent at the intersection between food, technology and sustainability, as well as winning Impact 50's most impactful companies to work for. You can read more about it<a href="https://blog.winnowsolutions.com/winnow-named-an-impact-fifty-winner"> here</a>.We are passionate about living our values and place them at the centre of everything we do. We are excited about like minded talent who share these values, joining us in our mission:Equal parts head and heart. We’re both passionate and measured. We carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term. Bravely honest. With each other, that means we’re a transparent organisation where healthy, respectful debate is encouraged. With our customers, we challenge them if we don’t think they’re achieving their goals, whether they be environmental or financial. People of action. Done is better than perfect, and we learn by boldly doing then rapidly improving. We’re breaking new ground, so we know things might go wrong. But we judge ourselves and each other on our reaction and our resilience. Bound by food. We’re a diverse bunch, but our belief in the value of food is the common thread in everything we do. With each other, we celebrate through our love and respect for food. With our customers, it means we work hard to develop creative tools to make it easy for chefs to value food. Hungry and humble. Our product is revolutionary, our people are impressive, and we’re hungry for change. But, we’re just the catalyst for a bigger movement. We stay humble regardless of our success, and make chefs the heroes in this journey. People and planet positive. We’re caretakers of the planet, helping to preserve and support it for now and the future. Our work already minimises the impact that the hospitality industry has on the planet, and we’re also committed to actively reducing our own footprint while doing so. We’re leaving the planet and its people better off than we found them.This is an opportunity to join an exciting organisation and help us propel our growth at what are truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it.About the operations teamThe Operations team are responsible for the onboarding and implementation of our technology across new customers, as well as ensuring ongoing success once the system is up and running on client sites. The goal is successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale.The Operations team manages the processes, systems and controls which enable our business to successfully scale and grow. The team continually reviews these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives.Our Operations team consists of over 25 colleagues who are based in London, Dubai, Singapore, Chicago and Mexico.About the roleAs a Customer Success Manager, you will be responsible for providing our clients with an extraordinary experience. You will be responsible for managing project plans, helping our clients to onboard, implement the solution, drive reductions and sustain change using our systems. The role will require travel across the region, including international trips to client sites. We’re looking for someone who is comfortable and able to travel as needed.Key objectivesThe full scope of your role will be discussed in detail at the interview, however, typical tasks might include:<ul> <li>Build strong relationships with clients ensuring they are bought into making Winnow system successful</li> <li>Ensure no client falls through the cracks and is left behind –&nbsp;the buck stops with you! </li> <li>Take a consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction</li> <li>Proactively analyze client reports and troubleshoot with the client where needed</li> <li>Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary</li> <li>Be the voice of the client internally, feeding back client priorities to internal teams (Product, Finance, Customers Support, etc.) and being the liaison between these teams and your account </li> <li>Take initiative to improve internal processes and procedures</li> </ul>RequirementsAbout You<ul> <li>You are likely to be least degree educated</li> <li>Fluency in Spanish will be a distinct advantage</li> <li>You will have gained work experience ideally within a multi-national organization in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity</li> <li>You have an intermediate level of Excel and working knowledge of Word and Powerpoint</li> <li>You are looking for a role to broaden your Customer Success experience while contributing to a meaningful mission. That said, we’re also open to individuals without prior Customer Success experience who are eager to build a career in this area</li> <li>You will have excellent verbal and written communication skills in English</li> </ul>Personal attributes<ul> <li>You are results driven and highly motivated. You are a data driven person who can use data to track the success of your clients</li> <li>You have proven experience of knowing what it takes to provide consistently first-class customer service to external customers, remaining calm and measured even when dealing with the most demanding individuals </li> <li>You are comfortable taking ownership and accountability for your work whilst working effectively as part of a larger team and with limited supervision</li> <li>You have experience working as part of a global team and building positive relationships with internal and external individual across borders</li> <li>With excellent communication skills you are a confident and articulate presenter. You communicate clearly in both written and spoken language. You listen attentively and are experienced in building successful relationships at all levels from CEO to analyst</li> <li>You are persuasive and personable and find building relationships with your customers enjoyable</li> <li>You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to get things right first time</li> <li>You are able to organise self, including effective scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines</li> <li>You understand how to manage change and are happy to get your hands dirty</li> </ul>Our shared attributes<ul> <li>You are both passionate and measured. You carefully balance the need for quick solutions and pragmatism with the ability to step back, take in the bigger picture and build for the long term</li> <li>You are transparent in approach and enjoy healthy, respectful debate. You work hard to build open and honest collaborative relationships</li> <li>You get things done and seek to continually improve. Your customers want you on their team</li> <li>You are passionate about the value of food and are committed to the fight against food waste</li> <li>You are humble in approach and quick to pitch in if you see someone struggling</li> </ul>Benefits<ul> <li>Competitive base salary plus annual customer success bonus</li> <li>23 days of paid vacation time in addition to national holidays, plus the option to buy a further 5 days annual leave</li> <li>Company stock options package</li> <li>401k contributions</li> <li>Company part-funded health insurance and eye care allowance</li> <li>2 Wellness hours per month plus a 44 USD gross monthly wellness allowance</li> <li>Eligible for Customer Success discretionary bonus scheme</li> <li>Employee Assistance Program - 24/7 helpline for your wellbeing</li> <li>Learning and development allowance of 370 USD annually</li> <li>Hybrid way of working - we’re all in the office on Tuesdays and Wednesdays</li> <li>Company provided snacks and coffee on office days</li> <li>Early Finish Fridays - log off at 3 PM on a Friday if you have completed your tasks by then</li> <li>Our own office space with a great working environment</li> <li>You will love what you do – waking up every day solving one of the biggest social problems of our generation - food waste</li> <li>Committed team members with broad experience who share a common passion to build a world class business</li> </ul>

Customer Success Manager

About the Job

About the Company

Winnow

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