<div><div>Glasgow. G2 5AD / Hybrid</div><div>Salary from £31,045</div><div>Closing Date Tues 19th August </div><div> </div><div>Help us create a better future, quicker The role of Improvement Analyst sits within the Customer Business Centre of Excellence (CoE), reporting to the Change Management Manager. As Improvement Analyst, you will provide support and quality controls to the Customer Business change and incident management processes, particularly SAP and Cloud Based application platforms.  You will implement CoE process improvements and provide expertise regarding SAP change management processes which support day-to-day operations.Ensuring that the business solution performs effectively, you will provide coaching and training to team members on agile principles and facilitate agile ceremonies such as daily stand-ups, sprint planning, retrospectives, and reviews. Providing expertise to improve planning, incident and change processes, you will support internal and external audits to ensure compliance with all stipulated controls. What you’ll be doing Identifying issues through control reporting and analysis, producing change controls or incidents as necessary, you will input business/technological expertise to inform decisions on solution requirements.  Required to participate with Business and IT demand, you will identify and prioritise business requirements, develop business cases and be responsible for the project management of recommended solutions through to successful implementation with effective process controls in place.  Additional responsibilities of the Improvement Analyst will include:  <ul><li>Supervise and provide direction to CoE staff and external Contractors/Consultants  </li><li>Support in efforts to manage business stakeholders </li><li>Manage working relationships with key business users for respective processes  </li><li>Identify SAP best practices </li><li>Recommend and initiate improvement activity  </li><li>Design, specification, test, and implementation of changes to business processes </li><li>Definition and roll-out of standards and templates </li><li>Maintaining suitable documentation </li></ul>What you’ll bring <ul><li>Knowledge/experience of Utility industry  </li><li>Strong communication skills </li><li>Experience of project delivery  </li><li>Business Analysis qualification/experience  </li><li>Project Management qualification/experience  </li><li>Knowledge of agile methodologies and proven experience in delivering projects using agile practices</li></ul></div><div>What’s in it for you As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. </div><div></div><div>At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include: </div><div><ul><li>36 days annual leave </li></ul></div><div><ul><li>Holiday Purchase – perfect your work/life balance with extra annual leave </li></ul></div><div><ul><li>Share Schemes </li></ul></div><div><ul><li>Payroll Giving and Charity Matched Funding </li></ul></div><div><ul><li>Technology Vouchers – save more and spread the cost of your technology purchases </li></ul></div><div><ul><li>Electric Vehicle Schemes – to help you transition to green/clean driving </li></ul></div></div><div><div><ul><li>Cycle to Work scheme and Public Transport Season Ticket Loans </li></ul></div><div><ul><li>Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments </li></ul></div><div><ul><li>Life Assurance (4x salary) </li></ul></div><div><ul><li>Access to Savesmart financial wellbeing support </li></ul></div><div><ul><li>Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more </li></ul></div><div> </div><div>Why ScottishPower ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. </div><div></div><div>Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. </div><div>ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to <a href="mailto:careers@scottishpower.com">careers@scottishpower.com</a>. </div></div>MobilityPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.IMPORTANT Advert will close at 23:59 GMT the day before Job Posting End Date belowAugust-20-2025

Avangrid is a leading sustainable energy company transitioning America toward a clean and connected future headquartered in Orange, CT, and has a footprint in 24 states with $40 billion in assets. Our primary businesses are Networks, which serves 3.3 million electric and natural gas customers in the Northeast, and Renewables, the third-largest renewable energy company in the U.S. with a diverse onshore and offshore renewable energy portfolio. With more than 7,000 employees, Avangrid has built a culture that blends diversity, equity and inclusion guided by the company&rsquo;s ESG+F framework and the UN Sustainable Development Goals. This has led to recognition by JUST Capital in 2021 and 2022 as one of America&rsquo;s best corporate citizens and second in utilities for our commitment to the environment and the communities we serve. Avangrid has been named one of the World&rsquo;s Most Ethical Companies for four consecutive years by the Ethisphere Institute.

Improvement Analyst

<div><div>Glasgow. G2 5AD&nbsp;/ Hybrid</div><div>Salary from £31,045</div><div>Closing Date Tues 19th August </div><div>&nbsp;</div><div>Help us create a better future, quicker&nbsp;The role of Improvement Analyst sits within the Customer Business Centre of Excellence (CoE), reporting to the Change Management Manager.&nbsp;As Improvement Analyst, you will provide support and quality controls to the Customer Business change and incident management processes, particularly SAP and Cloud Based application platforms.&nbsp;&nbsp;You will implement CoE process improvements and provide expertise regarding SAP change management processes which support day-to-day operations.Ensuring that the business solution performs effectively, you will provide coaching and training to team members on agile principles and facilitate agile ceremonies such as daily stand-ups, sprint planning, retrospectives, and reviews.&nbsp;Providing expertise to improve planning, incident and change processes, you will support internal and external audits to ensure compliance with all stipulated controls.&nbsp;What you’ll be doing&nbsp;Identifying issues through control reporting and analysis, producing change controls or incidents as necessary, you will input business/technological expertise to inform decisions on solution requirements.&nbsp;&nbsp;Required to participate with Business and IT demand, you will identify and prioritise business requirements, develop business cases and be responsible for the project management of recommended solutions through to successful implementation with effective process controls in place.&nbsp;&nbsp;Additional responsibilities of the Improvement Analyst will include:&nbsp;&nbsp;<ul><li>Supervise and provide direction to CoE staff and external Contractors/Consultants&nbsp;&nbsp;</li><li>Support in efforts to manage business stakeholders&nbsp;</li><li>Manage working relationships with key business users for respective processes&nbsp;&nbsp;</li><li>Identify SAP best practices&nbsp;</li><li>Recommend and initiate improvement activity&nbsp;&nbsp;</li><li>Design, specification, test, and implementation of changes to business processes&nbsp;</li><li>Definition and roll-out of standards and templates&nbsp;</li><li>Maintaining suitable documentation&nbsp;</li></ul>What you’ll bring&nbsp;<ul><li>Knowledge/experience of Utility industry&nbsp;&nbsp;</li><li>Strong communication skills&nbsp;</li><li>Experience of project delivery&nbsp;&nbsp;</li><li>Business Analysis qualification/experience&nbsp;&nbsp;</li><li>Project Management qualification/experience&nbsp;&nbsp;</li><li>Knowledge of agile methodologies and proven experience in delivering projects using agile practices</li></ul></div><div>What’s in it for you&nbsp;As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.&nbsp;</div><div></div><div>At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:&nbsp;</div><div><ul><li>36 days annual leave&nbsp;</li></ul></div><div><ul><li>Holiday Purchase – perfect your work/life balance with extra annual leave&nbsp;</li></ul></div><div><ul><li>Share Schemes&nbsp;</li></ul></div><div><ul><li>Payroll Giving and Charity Matched Funding&nbsp;</li></ul></div><div><ul><li>Technology Vouchers – save more and spread the cost of your technology purchases&nbsp;</li></ul></div><div><ul><li>Electric Vehicle Schemes – to help you transition to green/clean driving&nbsp;</li></ul></div></div><div><div><ul><li>Cycle to Work scheme and Public Transport Season Ticket Loans&nbsp;</li></ul></div><div><ul><li>Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments&nbsp;</li></ul></div><div><ul><li>Life Assurance (4x salary)&nbsp;</li></ul></div><div><ul><li>Access to Savesmart financial wellbeing support&nbsp;</li></ul></div><div><ul><li>Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more&nbsp;</li></ul></div><div>&nbsp;</div><div>Why ScottishPower&nbsp;ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.&nbsp;</div><div></div><div>Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.&nbsp;</div><div>ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to <a href="mailto:careers@scottishpower.com">careers@scottishpower.com</a>.&nbsp;</div></div>MobilityPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.IMPORTANT&nbsp;Advert will close at 23:59 GMT the day before Job Posting End Date belowAugust-20-2025

Improvement Analyst

About the Job

About the Company

Iberdrola

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