Join us! Are you looking to take on responsibility lead a growing tam, an inspire customer with excellent service? Then we look forward to getting to know you!  We are looking for a committed leader for the role of Team Lead Customer Success. In this position you will actively shape our customer success strategy, lead a motivated team, and make a decisive contribution to the long-term satisfaction and loyalty of our customers. Become part of a dynamic environment where customer focus, personal responsibility, and sustainable growth are key - and put your strengths to work where they really make a difference. What can you expect? <ul><li>Leadership &amp; Team Management: Technical and disciplinary management of a customer success team with up to 10 customer success managers</li><li>Customer Success &amp; Growth: Responsibility for the satisfaction, retention, and further development of approximately 300 customers supported by the team</li><li>Key Account Management: Direct support for approximately 10 of your own customers</li><li>Customer Lifecycle Support: Ensuring smooth and effective onboarding and continuous, service-oriented support for your team's customers</li><li>Strategic Customer Collaboration: Regular steering meetings with your team's customers to jointly coordinate strategic goals and measures</li><li>Customer Success Analytics: Measurement and targeted improvement of customer satisfaction, usage, and retention using relevant KPIs (such as customer health score, NPS, churn/ downgrade, upsell)</li><li>Team Development &amp; Coaching: Responsibility for coaching and developing team members</li><li>Stakeholder Alignment: Close collaboration with the Chief Customer Officer, existing customer sales, product management, and support to improve the customer journey</li><li>Process Optimization: Continuous optimization of processes in collaboration with the Customer Success Operations Manager</li></ul> What should you bring along? <ul><li>Team Leadership: You have already gained solid, proven experience in leading a team successfully</li><li>Team Spirit: You are a true team player who knows how to motivate a team, recognize your team members’ potential, and support and develop them further</li><li>Strategy: You enthusiastically challenge existing processes and strategies and enjoy contributing ideas for improvement</li><li>Stakeholder Management: You know how to successfully manage relationships with both internal and external stakeholders</li><li>Customer Focus: You bring several years of experience in Customer Success, ideally in a B2B SaaS environment</li><li>Sustainability: You have a strong interest in sustainability topics and naturally engage with current regulations, understanding how to translate them into business needs</li></ul> What do we offer? <ul><li>Great Team: Great Team: A professional and welcoming team that is backed by Private Equity fund EQT Growth</li><li>Exciting and Meaningful Tasks: A role that’s not only enjoyable but also truly impactful – combined with excellent earning potential</li><li>Agile Work Environment: Work in an international setting with strong growth, offering long-term development opportunities and room to unlock your potential</li><li>Attractive Benefits: 30 days of vacation and an EGYM Wellpass membership to support your work-life balance</li><li>Flat Hierarchies: Successfully implement your own ideas and actively contribute to shaping the future</li><li>Modern Workplace: Inspiring office spaces in the heart of Munich, with the flexibility to work remotely from home or anywhere in Germany</li></ul>

IntegrityNext is an interdisciplinary team of sustainability experts, procurement professionals and software developers. We use state-of-the-art technology and our years of experience in procurement to make the world more sustainable. IntegrityNext promotes sustainability where the leverage is greatest: In the corporate supply chain. IntegrityNext has therefore set out to make corporate supply chains more environmentally and socially just. Today, around 1 million companies in over 200 countries already belong to the IntegrityNext network, including customers such as Siemens Gamesa, Generali, Henkel, OSRAM, RWE, ThyssenKrupp, HILTI and Grohe.

Team Lead Customer Success (m/f/d)

Join us! Are you looking to take on responsibility lead a growing tam, an inspire customer with excellent service? Then we look forward to getting to know you!&nbsp; We are looking for a committed leader for the role of&nbsp;Team Lead Customer Success. In this position you will actively shape our customer success strategy, lead a motivated team, and make a decisive contribution to the long-term satisfaction and loyalty of our customers. Become part of a dynamic environment where customer focus, personal responsibility, and sustainable growth are key - and put your strengths to work where they really make a difference. What can you expect? <ul><li>Leadership &amp; Team Management: Technical and disciplinary management of a customer success team with up to 10 customer success managers</li><li>Customer Success &amp; Growth: Responsibility for the satisfaction, retention, and further development of approximately 300 customers supported by the team</li><li>Key Account Management: Direct support for approximately 10 of your own customers</li><li>Customer Lifecycle Support: Ensuring smooth and effective onboarding and continuous, service-oriented support for your team's customers</li><li>Strategic Customer Collaboration: Regular steering meetings with your team's customers to jointly coordinate strategic goals and measures</li><li>Customer Success Analytics: Measurement and targeted improvement of customer satisfaction, usage, and retention using relevant KPIs (such as customer health score, NPS, churn/ downgrade, upsell)</li><li>Team Development &amp; Coaching: Responsibility for coaching and developing team members</li><li>Stakeholder Alignment: Close collaboration with the Chief Customer Officer, existing customer sales, product management, and support to improve the customer journey</li><li>Process Optimization: Continuous optimization of processes in collaboration with the Customer Success Operations Manager</li></ul> What should you bring along? <ul><li>Team Leadership: You have already gained solid, proven experience in leading a team successfully</li><li>Team Spirit: You are a true team player who knows how to motivate a team, recognize your team members’ potential, and support and develop them further</li><li>Strategy: You enthusiastically challenge existing processes and strategies and enjoy contributing ideas for improvement</li><li>Stakeholder Management: You know how to successfully manage relationships with both internal and external stakeholders</li><li>Customer Focus: You bring several years of experience in Customer Success, ideally in a B2B SaaS environment</li><li>Sustainability: You have a strong interest in sustainability topics and naturally engage with current regulations, understanding how to translate them into business needs</li></ul> What do we offer? <ul><li>Great Team: Great Team: A professional and welcoming team that is backed by Private Equity fund EQT Growth</li><li>Exciting and Meaningful Tasks: A role that’s not only enjoyable but also truly impactful – combined with excellent earning potential</li><li>Agile Work Environment: Work in an international setting with strong growth, offering long-term development opportunities and room to unlock your potential</li><li>Attractive Benefits: 30 days of vacation and an EGYM Wellpass membership to support your work-life balance</li><li>Flat Hierarchies: Successfully implement your own ideas and actively contribute to shaping the future</li><li>Modern Workplace: Inspiring office spaces in the heart of Munich, with the flexibility to work remotely from home or anywhere in Germany</li></ul>

Team Lead Customer Success (m/f/d)

About the Job

About the Company

Integrity Next

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