<ul><li>Work with guidance to manage all activities relating to pre and post hire activities, ensuring employees receive appropriate resolution in a timely manner and all necessary follow up is carried out in line with all legislation and AECOM policy</li><li>Able to multi task and work on more than one issue simultaneously ensuring the prioritization of urgent requests</li><li>Responsible for the accurate and timely resolution of all queries, ensuring issues are escalated for timely resolution as required</li><li>Develop and maintain excellent relationships with customers and stakeholders, ensure communication is effective and informative</li><li>Provide guidance and support to customers for queries relevant to appropriate pre and post hire activities</li><li>Ensure the highest level of customer service is maintained at all times</li><li>Responsible for ensuring confidentiality is maintained at all times</li><li>Responsible for ensuring quality standards are met and maintained  - ensure all work is done to a high standard and that appropriate audits are undertaken as required</li><li>Responsible for ensuring compliance with service level agreement, process, policies, and procedures</li><li>Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated</li><li>Responsible for ensuring adherence with standard protocols for electronic personnel file management and document storage</li><li>Ability to work in HR systems including Workday, SmartRecruiters and Employee Center including (Self Service, Knowledge Base and Case Management) utilizing training aids and DTPs</li><li>Basic understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries</li><li>Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision</li><li>Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participate on CI project team to optimize processes</li><li>Provide input into the completion of incident reports to enable effective issue investigation and continuous improvement</li></ul>

<p>AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.</p>

Employee Services Coordinator - Onboarding

<ul><li>Work with guidance to manage all activities relating to pre and post hire activities, ensuring employees receive appropriate resolution in a timely manner and all necessary follow up is carried out in line with all legislation and AECOM policy</li><li>Able to multi task and work on more than one issue simultaneously ensuring the prioritization of urgent requests</li><li>Responsible for the accurate and timely resolution of all queries, ensuring issues are escalated for timely resolution as required</li><li>Develop and maintain excellent relationships with customers and stakeholders, ensure communication is effective and informative</li><li>Provide guidance and support to customers for queries relevant to appropriate pre and post hire activities</li><li>Ensure the highest level of customer service is maintained at all times</li><li>Responsible for ensuring confidentiality is maintained at all times</li><li>Responsible for ensuring quality standards are met and maintained&nbsp; - ensure all work is done to a high standard and that appropriate audits are undertaken as required</li><li>Responsible for ensuring compliance with service level agreement, process, policies, and procedures</li><li>Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated</li><li>Responsible for ensuring adherence with standard protocols for electronic personnel file management and document storage</li><li>Ability to work in HR systems including Workday, SmartRecruiters and Employee Center including (Self Service, Knowledge Base and Case Management) utilizing training aids and DTPs</li><li>Basic understanding of company policies to be able to interpret and explain company policy and not solely have to rely on the verbiage in the FAQ documents to resolve related inquiries</li><li>Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision</li><li>Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participate on CI project team to optimize processes</li><li>Provide input into the completion of incident reports to enable effective issue investigation and continuous improvement</li></ul>

Employee Services Coordinator - Onboarding

About the Job

About the Company

AECOM

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