Location:Seoul, Seoul, South KoreaJob ID: R0103205Date Posted:2025-08-08Company Name:HITACHI ENERGY KOREA LTD.Profession (Job Category):IT, Telecom &amp; InternetJob Schedule: Full timeRemote:NoJob Description:Your responsibilities:<ul><li>You will diagnosis and resolve IT-related issues effectively and efficiently, ensure that computers are delivered in a 'ready-to-use' condition for IT users.</li><li>You will provide ad-hoc training to users on common IT issues and guides them through self-service tools, manage the physical stock of devices and accessories, including updates in the configuration Management Database (CMDB).</li><li>You will conduct regular inventory check for relevant hardware, coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations.</li><li>You will handle warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors, identify and report potential risks that could impact the quality of OSS services.</li><li>You will offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support, host and assist third-party technicians.</li><li>You will perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling and general functionality.</li><li>You will adhere to prescribed OSS governance, which involves participating in meetings and following the escalation process and among other responsibilities.</li><li>You will follow OSS procedures as outlined in the runbook, Standard Operating Procedures (SOPs) and knowledge articles.</li><li>You will recommend equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable).</li><li>You will support process engineering &amp; maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable)</li><li>You will be responsible for the setup and deployment of hardware of various types of software (when applicable).</li><li>Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>Your background:<ul><li>Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.</li><li>Minimum 3 Years work experience.</li><li>Proactive and solution-oriented mind-set.</li><li>Demonstrates an ability to work independently and is self-driven.</li><li>Legal authorization to work in applied location is required.</li><li>We will not sponsor individuals for employment visas now or in the future for this role.</li><li>Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

On-Site Service Specialist

Location:Seoul, Seoul, South KoreaJob ID: R0103205Date Posted:2025-08-08Company Name:HITACHI ENERGY KOREA LTD.Profession (Job Category):IT, Telecom &amp; InternetJob Schedule:&nbsp;Full timeRemote:NoJob Description:Your responsibilities:<ul><li>You will diagnosis and resolve IT-related issues effectively and efficiently, ensure that computers are delivered in a 'ready-to-use' condition for IT users.</li><li>You will provide ad-hoc training to users on common IT issues and guides them through self-service tools, manage the physical stock of devices and accessories, including updates in the configuration Management Database (CMDB).</li><li>You will conduct regular inventory check for relevant hardware, coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations.</li><li>You will handle warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors, identify and report potential risks that could impact the quality of OSS services.</li><li>You will offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support, host and assist third-party technicians.</li><li>You will perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling and general functionality.</li><li>You will adhere to prescribed OSS governance, which involves participating in meetings and following the escalation process and among other responsibilities.</li><li>You will follow OSS procedures as outlined in the runbook, Standard Operating Procedures (SOPs) and knowledge articles.</li><li>You will recommend equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable).</li><li>You will support process engineering &amp; maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable)</li><li>You will be responsible for the setup and deployment of hardware of various types of software (when applicable).</li><li>Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>Your background:<ul><li>Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.</li><li>Minimum 3 Years work experience.</li><li>Proactive and solution-oriented mind-set.</li><li>Demonstrates an ability to work independently and is self-driven.</li><li>Legal authorization to work in applied location is required.</li><li>We will not sponsor individuals for employment visas now or in the future for this role.</li><li>Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2>

On-Site Service Specialist

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HITACHI ENERGY

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