This role is primarily responsible to provide day-to-day administrative support and coordination related to full knowledge management lifecycle and maintenance of the internal knowledge base. Responsibilities &amp; Duties<ul><li>Contribute to the creation and maintenance of knowledge and content following standard operating procedures and methodologies</li><li>Format HTML codes into knowledge articles</li><li>Perform analysis of content requirements and coordinate translation requests following the standard process set</li><li>Coordinate with global stakeholders on article creation and updates</li><li>Maintain knowledge assets and ensure clear, consistent, and unambiguous knowledge management repository</li><li>Conduct knowledge base system maintenance checks</li><li>Participate in testing before and after every system release</li><li>Assist in maintaining system performance records</li><li>Maintain historical records and reports of system usage, and knowledge articles inventory</li><li>May provide input and insight on employee feedback to support identification and execution of content-related project opportunities</li><li>May take part in projects related to research, creation, and maintenance of Knowledge Management resource materials</li><li>Escalate and analyze identified issues and concerns to the Team Lead for timely resolution</li><li>Maintain current processes and incorporate documentation updates as required</li><li>Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures</li><li>Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues</li><li>Support selected simple process improvement initiatives to streamline processes</li></ul> Qualifications &amp; Requirements Minimum Requirements: <ul><li>Bachelor’s degree or at least 3 years of relevant work experience</li><li>Intermediate proficiency in MS Office tools (Word/Excel/PowerPoint/Outlook)</li><li>Excellent writing and research skills</li><li>Experience using Knowledge Management tools and platforms (preferably ServiceNow for Knowledge Base, ticketing, HTML, chatbot)</li></ul> Preferred qualifications: <ul><li>Experience on processes and procedures relevant in knowledge management, technical writing or copy-editing and reporting and data analytics </li><li>Experience across core functions (e.g. Compensation, Benefits, Performance Management, etc.)</li><li>Knowledge of HR metrics and their applicability</li><li>Experience in using HR systems such as Workday and other KM platforms and tools</li><li>Understanding of Process Mapping Tools and Methodology</li><li>Experience working in an outsourcing, shared services, or similar model within similar function</li></ul> Attributes: <ul><li>Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)</li><li>Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)</li><li>Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, &amp; discrepancies through defined methods. (Attention to Detail)</li><li>Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Knowledge Management Senior Coordinator

&nbsp;This role is primarily responsible to provide day-to-day administrative support and coordination related to full knowledge management lifecycle and maintenance of the internal knowledge base.&nbsp;Responsibilities &amp; Duties<ul><li>Contribute to the creation and maintenance of knowledge and content following standard operating procedures and methodologies</li><li>Format HTML codes into knowledge articles</li><li>Perform analysis of content requirements and coordinate translation requests following the standard process set</li><li>Coordinate with global stakeholders on article creation and updates</li><li>Maintain knowledge assets and ensure clear, consistent, and unambiguous knowledge management repository</li><li>Conduct knowledge base system maintenance checks</li><li>Participate in testing before and after every system release</li><li>Assist in maintaining system performance records</li><li>Maintain historical records and reports of system usage, and knowledge articles inventory</li><li>May provide input and insight on employee feedback to support identification and execution of content-related project opportunities</li><li>May take part in projects related to research, creation, and maintenance of Knowledge Management resource materials</li><li>Escalate and analyze identified issues and concerns to the Team Lead for timely resolution</li><li>Maintain current processes and incorporate documentation updates as required</li><li>Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures</li><li>Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues</li><li>Support selected simple process improvement initiatives to streamline processes</li></ul>&nbsp;Qualifications &amp; Requirements&nbsp;Minimum Requirements: <ul><li>Bachelor’s degree or at least 3 years of relevant work experience</li><li>Intermediate proficiency in MS Office tools&nbsp;(Word/Excel/PowerPoint/Outlook)</li><li>Excellent writing and research skills</li><li>Experience using Knowledge Management tools and platforms (preferably ServiceNow for Knowledge Base, ticketing, HTML, chatbot)</li></ul>&nbsp;Preferred qualifications: <ul><li>Experience on processes and procedures relevant in knowledge management, technical writing or copy-editing&nbsp;and&nbsp;reporting and data analytics&nbsp;</li><li>Experience across core functions (e.g. Compensation, Benefits, Performance Management, etc.)</li><li>Knowledge of HR metrics and their applicability</li><li>Experience in using HR systems such as Workday and other KM platforms and tools</li><li>Understanding of Process Mapping Tools and Methodology</li><li>Experience working in an outsourcing, shared services, or similar model within similar function</li></ul>&nbsp;Attributes:&nbsp;<ul><li>Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)</li><li>Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)</li><li>Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, &amp; discrepancies through defined methods. (Attention to Detail)</li><li>Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)</li></ul>

Knowledge Management Senior Coordinator

About the Job

About the Company

AECOM

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