At Landis+Gyr, we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future. With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.Join us at Landis+Gyr, where we manage energy better!  We are looking for a new colleague to join the Customer Care Management team within the Business Unit Electricity as Devices Support Engineer (Smart Metering EMEA). The position is preferably based in Cham, Switzerland, other locations in Europe can be discussed.  Your main areas of responsibilities will be:<ul><li>Managing all aspects of support and maintenance for Landis + Gyr Electricity Devices within the EMEA region</li><li>Managing quality cases, CAPAs, interface to Quality and local technical support organizations</li><li>Maintaining the KPIs as assigned by Business Unit Electricity</li><li>Interfacing with Sales, Product Management and Operations teams to prioritize case work</li><li>Collaborating with global teams to promote and develop process development and continuous improvement</li><li>Providing global technical tender support for customer projects</li></ul> Your profile:<ul><li>B.Sc. or M.Sc. in technical field (e.g. electronics, IT, Software or equivalent) or other equivalent academic degree</li><li>Proven track record in working in international R&amp;D projects with multiple site connections</li><li>Experience in technical project management, with complex technical documentation and schematics</li><li>Strong communication skills and the ability to represent your project in challenging situations, including customer meetings</li><li>Experience in working in a complex and agile business environment</li><li>Fluent communication and presentation skills in English</li></ul> Will be considered a plus:<ul><li>Power line communication (PLC) and mobile networks experience</li><li>Azure DevOps, Service Now</li><li>DLMS Cosem Client</li><li>Any other spoken language</li></ul>#LI-HB#LI-HWe're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.

At Landis+Gyr, we share a collective vision with utility companies and end-use consumers all over the world: manage energy better. For utilities, this means streamlined operations, cost savings, and more reliable customer service. For consumers, this means a smaller environmental footprint, lower cost options, and ways to stay in control of their own energy usage. By harnessing the power of our industry-leading products and solutions, we can work together to create a smarter grid for the benefit of all.

Devices Support Engineer (Smart Metering EMEA)

At Landis+Gyr, we don’t just manage energy—we lead the transformation toward a smarter and more sustainable energy future. With a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.Today, our global team of about 6,300 professionals is shaping the digital energy era—developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Our record USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.Join us at Landis+Gyr, where we manage energy better!&nbsp;&nbsp;We are looking for a new colleague to join the Customer Care Management team within the Business Unit Electricity as&nbsp;Devices Support Engineer (Smart Metering EMEA). The position is preferably based in Cham, Switzerland, other locations in Europe can be discussed.&nbsp;&nbsp;Your main areas of responsibilities will be:<ul><li>Managing all aspects of support and maintenance for Landis + Gyr&nbsp;Electricity Devices within the EMEA region</li><li>Managing quality cases, CAPAs, interface to Quality and local technical support organizations</li><li>Maintaining the KPIs as assigned by Business Unit Electricity</li><li>Interfacing with Sales, Product Management and Operations teams to prioritize case work</li><li>Collaborating with global teams to promote and develop process development and continuous improvement</li><li>Providing global technical tender support for customer projects</li></ul>&nbsp;Your profile:<ul><li>B.Sc. or M.Sc. in technical field (e.g. electronics, IT, Software or equivalent) or other equivalent academic degree</li><li>Proven track record in working in international R&amp;D projects with multiple site connections</li><li>Experience in technical project management, with complex technical documentation and schematics</li><li>Strong communication skills and the ability to represent your project in challenging situations, including customer meetings</li><li>Experience in working in a complex and agile business environment</li><li>Fluent communication and presentation skills in English</li></ul>&nbsp;Will be considered a plus:<ul><li>Power line communication (PLC) and mobile networks experience</li><li>Azure DevOps, Service Now</li><li>DLMS Cosem Client</li><li>Any other spoken language</li></ul>#LI-HB#LI-HWe're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.

Devices Support Engineer (Smart Metering EMEA)

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About the Company

Landis+Gyr

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